Simmy Sarkaria said:I still don't have the new update i have 27.50.00
I still don't have the new update i have 27.50.00
If you read ...
Depends how quick the next one comes out...I am sure they won't and I think we will hear something soonish about it releasing for BT boxes....
I am sure someone can do a timeline for 27.50 to 28.23 to 28.26...and time how quick the updates are coming compared to old Gen...
Wislonp - did you buy your box in the last 6 months? - if so just take it back and state - It’s stopped working - Randomly the back and forward buttons stop working. Randomly the fast back and fast forward stop working. Randomly the audio cuts out if I manage to do the above. No need to provide any other details. When you borough the box did Argos warn you that the youview software was subject to version change - not bug fixes / security patches but version change like moving from windows 7 to windows 8, which could total change the usability of the product? - If they didn't then they are “delinquent in duty of care” - but your best avoiding that argument – just take it back and say it don’t work anymore.
Before taking any advice from other people on this forum I’d expect all on here to do their own research”. In some circumstance if you own the box then you have the option to either return the box to retailer or continue to be a “BETA tester” for youview.
Hi Visionman - your question – “why haven't you done it” – because I initially thought that Talktalk had accidentally updated my privately owned box and was very irritated, but now I’m chilled and I’m enjoying “playing the game” - (don’t let facts get in the way of a good argument) - Also I've got a couple of months to run before I have to press the return to shop button.
Talktalk – so far they have failed to write to me stating their “final position” on this matter – they have a few more days left before they will be in breach of Ofcom rules.
Citizen Advice – O345 404 0506 - If you phone them 3 time, you’re likely to get 3 different opinions – i.e. Contact Ofcom, contact retail ombudsman, or if the box is less than 6 months old take it back (I phoned them twice leave you to guess which two bits of advice I got)
Response from my retailer’s central customer help line – they’re happy to refund money, if I get a statement from retail ombudsman, that it’s a retailer’s issue..
Retail Ombudsman - 0203 540 8063 - case opened – I’m awaiting a call back
Surly everybody uses the standard complaint phrases “not fit for purpose”, “delinquent in duty of care”, but perhaps other potential useful phrases are less prevalent “plausible deniability” etc. etc. and my favourite “malicious obedience”
Just image how much quicker the bugs and issues would be addressed if all Talktalk TV & BT TV subscribers opened a complaint "not fit for purpose" and sent their money to an escrow account until the complaint was resolved and compensation agreed. How much cleaner – “fit for purpose” – would the next version be? - OK - Dream on.
AndyW said:Still have not had this update. Tried manually updating but still nothing. I have a retail Humax on Talktalk ISP.
Still have not had this update. Tried manually updating but still nothing. I have a retail Humax on Talktalk ISP.