As the question came under this particular topic heading and with no indication otherwise I assumed that the poster has one of the the boxes in question, so the additional information seemed otiose in this case. But thanks for mentioning it anyway.
If you read the link in the first paragraph it will tell you which box variants this has been released for. The T4000 isn't one of them yet. BT will decide when they are happy for the release to go out to their customers (their are subtle differences like IP channels and BT Sport Red Button that need additional checks).
Randomly the back and foreward buttons stop working. Randomly the fast back and fast forward stop working. Randomly the audio cuts out if I manage to do the above.
I bought my box from Argos so why(just beacause I am a BT Infinity customer) do I get the BT logo, MYBT option and a whole load of BT channels I can no longer delete.......)
Wislonp - did you buy your box in the last 6 months? - if so just take it back and state - It’s stopped working - Randomly the back and forward buttons stop working. Randomly the fast back and fast forward stop working. Randomly the audio cuts out if I manage to do the above. No need to provide any other details. When you borough the box did Argos warn you that the youview software was subject to version change - not bug fixes / security patches but version change like moving from windows 7 to windows 8, which could total change the usability of the product? - If they didn't then they are “delinquent in duty of care” - but your best avoiding that argument – just take it back and say it don’t work anymore.
So his only grounds for complaint are the obtrusive BT branding, which YouView have said they are not going to remove - though I am sure they would if BT decided it was not in BT's best interests to have it foisted on people.
But what are the chances of BT deciding that, even if a thousand daves write in to them? :-(
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
Well for a several days, after the initial update, I had a YouView logo, no BT channels and no MY BT. Then a second update installed the BT stuff. So it is possible to have an non ISP related version. Why can't I have this option when using the manual update process?
Before taking any advice from other people on this forum I’d expect all on here to do their own research”. In some circumstance if you own the box then you have the option to either return the box to retailer or continue to be a “BETA tester” for youview.
Hi Visionman - your question – “why haven't you done it” – because I initially thought that Talktalk had accidentally updated my privately owned box and was very irritated, but now I’m chilled and I’m enjoying “playing the game” - (don’t let facts get in the way of a good argument) - Also I've got a couple of months to run before I have to press the return to shop button.
Match commentary:-
Talktalk – so far they have failed to write to me stating their “final position” on this matter – they have a few more days left before they will be in breach of Ofcom rules.
Citizen Advice – O345 404 0506 - If you phone them 3 time, you’re likely to get 3 different opinions – i.e. Contact Ofcom, contact retail ombudsman, or if the box is less than 6 months old take it back (I phoned them twice leave you to guess which two bits of advice I got)
Response from my retailer’s central customer help line – they’re happy to refund money, if I get a statement from retail ombudsman, that it’s a retailer’s issue..
Retail Ombudsman - 0203 540 8063 - case opened – I’m awaiting a call back
Surly everybody uses the standard complaint phrases “not fit for purpose”, “delinquent in duty of care”, but perhaps other potential useful phrases are less prevalent “plausible deniability” etc. etc. and my favourite “malicious obedience”
Just image how much quicker the bugs and issues would be addressed if all Talktalk TV & BT TV subscribers opened a complaint "not fit for purpose" and sent their money to an escrow account until the complaint was resolved and compensation agreed. How much cleaner – “fit for purpose” – would the next version be? - OK - Dream on.
YouView could perfectly well give BT and TalkTalk ISP users who are not subscribers the option of the branding, or not inflict it on us at all, but any time that anyone in YouView reaches for the switch that does this, someone at the ISP twitches the control bar, and the string makes the hand flail helplessly in the air :-(
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
Comments
BT decide when to release their updates, as do TalkTalk.
Depends how quick the next one comes out...I am sure they won't and I think we will hear something soonish about it releasing for BT boxes....
I am sure someone can do a timeline for 27.50 to 28.23 to 28.26...and time how quick the updates are coming compared to old Gen...
Randomly the audio cuts out if I manage to do the above.
I bought my box from Argos so why(just beacause I am a BT Infinity customer) do I get the BT logo, MYBT option and a whole load of BT channels I can no longer delete.......)
Wislonp - did you buy your box in the last 6 months? - if so just take it back and state - It’s stopped working - Randomly the back and forward buttons stop working. Randomly the fast back and fast forward stop working. Randomly the audio cuts out if I manage to do the above. No need to provide any other details. When you borough the box did Argos warn you that the youview software was subject to version change - not bug fixes / security patches but version change like moving from windows 7 to windows 8, which could total change the usability of the product? - If they didn't then they are “delinquent in duty of care” - but your best avoiding that argument – just take it back and say it don’t work anymore.
dave is a retail user going to an ISP to complain about the update. Which is his right. Hes not the first and won't be the last.
So his only grounds for complaint are the obtrusive BT branding, which YouView have said they are not going to remove - though I am sure they would if BT decided it was not in BT's best interests to have it foisted on people.
But what are the chances of BT deciding that, even if a thousand daves write in to them? :-(
Before taking any advice from other people on this forum I’d expect all on here to do their own research”. In some circumstance if you own the box then you have the option to either return the box to retailer or continue to be a “BETA tester” for youview.
Hi Visionman - your question – “why haven't you done it” – because I initially thought that Talktalk had accidentally updated my privately owned box and was very irritated, but now I’m chilled and I’m enjoying “playing the game” - (don’t let facts get in the way of a good argument) - Also I've got a couple of months to run before I have to press the return to shop button.
Match commentary:-
Talktalk – so far they have failed to write to me stating their “final position” on this matter – they have a few more days left before they will be in breach of Ofcom rules.
Citizen Advice – O345 404 0506 - If you phone them 3 time, you’re likely to get 3 different opinions – i.e. Contact Ofcom, contact retail ombudsman, or if the box is less than 6 months old take it back (I phoned them twice leave you to guess which two bits of advice I got)
Response from my retailer’s central customer help line – they’re happy to refund money, if I get a statement from retail ombudsman, that it’s a retailer’s issue..
Retail Ombudsman - 0203 540 8063 - case opened – I’m awaiting a call back
Surly everybody uses the standard complaint phrases “not fit for purpose”, “delinquent in duty of care”, but perhaps other potential useful phrases are less prevalent “plausible deniability” etc. etc. and my favourite “malicious obedience”
Just image how much quicker the bugs and issues would be addressed if all Talktalk TV & BT TV subscribers opened a complaint "not fit for purpose" and sent their money to an escrow account until the complaint was resolved and compensation agreed. How much cleaner – “fit for purpose” – would the next version be? - OK - Dream on.
I want that bug.
YouView, can I have that bug, please?
YouView could perfectly well give BT and TalkTalk ISP users who are not subscribers the option of the branding, or not inflict it on us at all, but any time that anyone in YouView reaches for the switch that does this, someone at the ISP twitches the control bar, and the string makes the hand flail helplessly in the air :-(
I have a retail Humax on Talktalk ISP.
https://support.youview.com/youview-b...
In this context 'retail Humax' is relevant (which model, by the way?) but 'TalkTalk ISP' isn't.
But 'TalkTalk ISP' does determine the skin you get. Confusing, isn't it?