[Discussion] iOS app update 11.0.18

Philip TrottPhilip Trott Administrator Posts: 1,040 admin
edited 2 October 2017, 8:51PM in Announcements
Hi all, 

Please feel free to discuss the latest iOS YouView 11.0.18 app update here.

Comments

  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 27 September 2017, 3:01PM
    Android update??
  • RoyRoy Member, Super User Posts: 15,895 ✭✭✭
    edited 14 September 2017, 5:36PM
    I broke something :-(

    I installed the new 18 version on my iPad Pro.

    Although the details say we need to re-pair, the app did not enforce this

    However, I did the disconnect in the app, just in case.

    Then I tested pairing without turning the YouView box on, which does now seem to work.

    However, I now have the following issue:-

    image

    But despite the message there, Settings says I am Connected, I can perfectly well access the Guide, and I can watch catchup players, so my box isn't really disconnected from the internet. And all the other Main Menu options work.

    And a test Booking I just made has worked fine, so I really am connected from the App as well

    Thoughts?

    UPDATE: it seems to have been a temporary issue, and has now corrected itself by 17:39, 40 minutes on. It was pretty persistent at first though, surviving several trips to Standby and back.

    I was about to see what a soft reset would do, but now it does not seem to need one.
    These tests for COVID-19 get right up my nose.
  • RoyRoy Member, Super User Posts: 15,895 ✭✭✭
    edited 14 September 2017, 6:04PM
    Well, 18 is out, but there is a box at the top of my screen still enjoining me to discuss 17.

    image

    Do we think somebody should tell it? :-)
    These tests for COVID-19 get right up my nose.
  • Dave22Dave22 Member Posts: 2
    edited 26 September 2017, 5:31PM
    Well, I was hopeful this one would work for me (iOS11, iPhone SE), but it still crashes at the splash screen (..and yes, I tried a fresh install to no avail)
  • redchizredchiz Member, Super User Posts: 5,099 ✭✭✭
    edited 15 September 2017, 10:27AM
    I haven't installed this yet because I am not at home, but is it really going to be a feature of these updates going forward that we will need to re-pair each time? Because that is a bit of a pain to put it mildly.
  • RoyRoy Member, Super User Posts: 15,895 ✭✭✭
    edited 15 September 2017, 8:21AM
    redchiz said:

    I haven't installed this yet because I am not at home, but is it really going to be a feature of these updates going forward that we will need to re-pair each time? Because that is a bit of a pain to put it mildly.

    The 3,000 mile round trip it has a 50/50 chance of involving for me would indeed be a minor inconvenience :-(

    Stephen says we are moving from the LAN pairing era to the Cloud pairing era, starting with 17 (or 12, as it was erroneously called).

    Installing 17 and not re-pairing would still leave LAN pairing operative. i.e. the re-pairing was only needed to bring in the more capable Cloud pairing.

    18 has been released because not everyone could re-pair on 17.

    I suspect that if you had re-paired OK on 17, you would not really have needed need to re-pair on 18.

    We are going to need to re-pair when the new Android app is released, though, as we will have the same consideration of moving from LAN pairing to Cloud pairing.

    But if it comes out when I am 1500 miles away, I can still install it, and continue to use the LAN pairing, until I get home and can upgrade to Cloud pairing.
    These tests for COVID-19 get right up my nose.
  • redchizredchiz Member, Super User Posts: 5,099 ✭✭✭
    edited 15 September 2017, 10:27AM
    redchiz said:

    I haven't installed this yet because I am not at home, but is it really going to be a feature of these updates going forward that we will need to re-pair each time? Because that is a bit of a pain to put it mildly.

    Thanks Roy, looks like you're right, I did re-pair OK with .17 and have just installed .18 with no need to do so. The update notes are thus somewhat confusing.
  • DarrenDarren Member, Super User Posts: 361 ✭✭
    edited 15 September 2017, 8:32PM
    I got another update to the Youview app yesterday that fixes some of the minor bugs they say they had.

    Darren
  • redchizredchiz Member, Super User Posts: 5,099 ✭✭✭
    edited 15 September 2017, 8:18PM
    Darren2 said:

    I got another update to the Youview app yesterday that fixes some of the minor bugs they say they had.

    Darren

    Which update was that?
  • DarrenDarren Member, Super User Posts: 361 ✭✭
    edited 15 September 2017, 8:25PM
    Darren2 said:

    I got another update to the Youview app yesterday that fixes some of the minor bugs they say they had.

    Darren

    Now shown version 11.08.28.16 on the app using my IPhone 6s.

    Darren
  • redchizredchiz Member, Super User Posts: 5,099 ✭✭✭
    edited 15 September 2017, 8:28PM
    Darren2 said:

    I got another update to the Youview app yesterday that fixes some of the minor bugs they say they had.

    Darren

    Yep, that's the one. As announced here. So I'm just confused why you posted, maybe it's just me being dim??
    
  • DarrenDarren Member, Super User Posts: 361 ✭✭
    edited 15 September 2017, 8:31PM
    Darren2 said:

    I got another update to the Youview app yesterday that fixes some of the minor bugs they say they had.

    Darren

    It also shows updated September 14 Youview version 11.0.18 in the App Store upsets on my IPhone 6s. What was the bug fixes.

    Darren
  • redchizredchiz Member, Super User Posts: 5,099 ✭✭✭
    edited 15 September 2017, 8:32PM
    Darren2 said:

    I got another update to the Youview app yesterday that fixes some of the minor bugs they say they had.

    Darren

    OK, so you are just posting to say that you have got the iOS update mentioned here? Cool, thanks.
  • Tim CTim C Member, Super User Posts: 492 ✭✭
    edited 25 September 2017, 2:23PM
    As I wrote in the 11.0.17 thread I couldn't connect with this new app.

    However, the issue might have been my problem in that the Youview box was connected via 2 un-managed switches, initially an 8 port from my router & then a 5 port at the TV/Youview end.

    Taking the 5-port out of the equation has allowed 11.0.18 to connect OK.

    I write this here as well as in the 11.0.17 thread in case it helps anyone else.
  • Adam RaisonAdam Raison Member Posts: 3
    edited 25 September 2017, 11:26PM
    Doesn’t open for me.. Crashes immediately
  • Adam RaisonAdam Raison Member Posts: 3
    edited 25 September 2017, 11:27PM
    Dave22 said:

    Well, I was hopeful this one would work for me (iOS11, iPhone SE), but it still crashes at the splash screen (..and yes, I tried a fresh install to no avail)

    Same here! iPad Air iOS11
  • RoyRoy Member, Super User Posts: 15,895 ✭✭✭
    edited 26 September 2017, 7:14AM
    Dave22 said:

    Well, I was hopeful this one would work for me (iOS11, iPhone SE), but it still crashes at the splash screen (..and yes, I tried a fresh install to no avail)

    Both my wife and I found one or two things a little rocky after installing iOS 11.

    There is a new ‘Shut Down’ option at the very end of the General Menu, though this just does seem to be an easier way to get to where a long press on the On Button gets you.

    I suggest you use this to power cycle your iPad, though, and see if this improves things, and lets you get the YouView app started.
    These tests for COVID-19 get right up my nose.
  • SarahSarah Administrator Posts: 1,575 admin
    edited 26 September 2017, 4:17PM
    Dave22 said:

    Well, I was hopeful this one would work for me (iOS11, iPhone SE), but it still crashes at the splash screen (..and yes, I tried a fresh install to no avail)

    Hi,

    We've just deployed a new update which resolves an issue where the app would crash for some users so I'd suggest that you update the app to see if that resolves this issue for you. 

    https://support.youview.com/youview-box/software-updates/ios-app-update-11-0-19 

    Sarah
  • Adam RaisonAdam Raison Member Posts: 3
    edited 26 September 2017, 5:37PM
    Dave22 said:

    Well, I was hopeful this one would work for me (iOS11, iPhone SE), but it still crashes at the splash screen (..and yes, I tried a fresh install to no avail)

    Working fine with the new update, thanks.
  • StephenStephen Member Posts: 710 ✭✭✭✭✭
    edited 27 September 2017, 1:51PM
    Daniel4 said:

    Android update??

  • jimbjimb Member, Super User Posts: 1,238 ✭✭✭
    edited 27 September 2017, 1:58PM
    Daniel4 said:

    Android update??

    I think Stephen meant:
    https://support.youview.com/mobile-app/software-updates/android-app-update-11-0-23
    (Just been released.)
  • StephenStephen Member Posts: 710 ✭✭✭✭✭
    edited 27 September 2017, 2:13PM
    Daniel4 said:

    Android update??

    Hah, I put an emoji at the front of my message before that link, and it appeared ok just as I posted it, but GetSat appears to have swallowed the whole thing on reloading the thread!
    Thanks jimb for being my interpreter!
  • RoyRoy Member, Super User Posts: 15,895 ✭✭✭
    edited 27 September 2017, 3:01PM
    Daniel4 said:

    Android update??

    Yes, using an Emoji gets the rest of your posting eaten.

    Let’s look forward to a speedy resolution to this problem, which GetSat were told about some time ago.
    These tests for COVID-19 get right up my nose.
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