How to use the new YouView Community Forum
Welcome to the new YouView forum!
This thread is here to give you a little tour around so you know where everything is.
Create an account
New to the YouView community? Let’s get you started.
Select the Sign in/Register button and you’ll be taken to the Sign in page. Click on ‘Create One’ to make a new account. Here we will ask for a few details such as your new Username, email address and a password.
Your email address and passwords will always remain private however your Username will be publically visible on your profile and your Username will always appear next to your posts. This can be changed afterwards if you need to.
When creating an account, please ensure there’s no phone numbers, postcodes or other personal information which you do not wish to be public in your Username. Accounts created with any information like this may be changed by a moderator.
User PanelThis is your user panel. Here you can see your notifications, private messages and bookmarked threads. If you click on your user name, you get a drop down where you can view and edit your profile and sign out.
Create a post
To start your own post, you can click ‘Start a Topic’ on the home page. This will take you to a new page where you can create a post. Before you can submit your post, it needs to have a title, some text in the main text box and a category selected.
Posts are created using a WYSIWYG (what you see is what you get) editor and you can add extras like emojis, attachments, hyperlinks and photos using the icons above the text box. You can also embed videos (YouTube, Vimeo, Vine & Wistia), tweets, images from Pinterest and Instagram and music from Soundcloud. These are all super simple to do, copy & paste the full URL (including https://) into the text box. You can also copy & paste images from other websites directly into the text box as well. All this content needs to be in line with our Community Guidelines.
Tags are a great way to help you find all threads relating to a certain topic in the same place. You can see our most popular tags here. When creating a post, you can add tags to your post in the ‘Tags’ bar underneath the main text box. To add the tag, just add the word or phrase and press enter. You can add multiple tags to one post. Please note that any inappropriate tags or tags containing personal information will be removed.
Categories are on the right hand of the page so you can get to the section you want to read or post in as quickly as possible.
Help – This section is for users who need support for an issue they are experiencing or if they want to ask a question.
Announcements – Here’s where you’ll find all our official announcements for software updates, new features or any service issues which may pop up from time to time. Only YouView staff can author posts in this section but all users can comment.
News – This is where both staff and users can post informative articles which may be of interest to other users in the YouView community.
Discussion – This is a great place for users to talk about anything and everything, YouView related or not.
Feedback – Have you found a bug lurking in your box you want to report or have an idea about a feature you’d like to see on YouView? This is the place to do it!
Underneath this we have our Featured Topics which is usually where you’ll find our update posts, service issue posts and any tips we want to highlight for our users. This section can be collapsed so that if you’ve seen them, you can minimise them to bring the Recent Discussions further up the page.
Recent Discussions will display all recent posts from any category however they will all have a tab on them so you can easily see what category it has been posted in. If you click the bookmark on the right, this will save the page for you so you can check it out later through your Bookmarks section. All staff posts and threads have a blue border around them.
Report a post
Occasionally we’ll get some posts on the community which contain personal information, are inappropriate or are just plain spam. Further examples can be found in our Community Guidelines. You can report these by clicking the flag icon at the bottom of the post and selecting ‘Report’. Please fill in some detail to explain why you’re reporting it as it can help give context behind a report. When you report a post, the user will not know they have been reported or who reported them, only YouView staff will be able to see the reporter.
Please fill in some detail to explain why you’re reporting it as it can help give context behind a report. When you report a post, the user will not know they have been reported or who reported them, only YouView staff will be able to see the reporter.
Similar to social media reactions, these are there for the same purpose. All reactions are publically visible and all users will be able to see who used which reaction.
Agree/Disagree – These do what they say on the tin, if you agree with someone, use the thumbs up, and if you don’t agree then use the thumbs down.
Insightful – When a post is particularly helpful or a user has dazzled you with their knowledge, this little lightbulb is a good reaction to use.
High Five – This is for when someone has posted something awesome and deserves a bit of love.
This is where your username and recent activity such as posts and badges will be. You can edit your profile from here or through the Edit Profile drop down when you click your avatar in the top right corner.
In here you’ll be able to change your email address, avatar and password. There’s a box to the right of this where you can delve into your notification settings, quote settings and also change your signature.