New forum feedback

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  • RoyRoy Posts: 15,208Member ✭✭✭
    Thanks Sarah
    This is not the YouView that I knew  :'(
  • SarahSarah Posts: 1,242Administrator admin
    Hey all,

    Just a little update to let you know that we've tweaked the reactions slightly:

    Agree - has been changed to Like
    Disagree - Removed
    High Five - we're working on a new icon 

    It has been mentioned a couple of times that you'd like a Like reaction instead so we felt that removing the Agree and keeping the thumbs up icon for Like would work best. 

    With Agree taken out, Disagree felt a bit odd on it's own. I hadn't seen it used much as users tend to discuss any disagreements instead. If this is missed I'm happy to add it back in some way :)

    We should have a new icon for High Five soon! 

    Thanks,
    Sarah
  • KeithKeith Posts: 2,429Member, Champion mod
    Sarah said:
    Hey all,

    Just a little update to let you know that we've tweaked the reactions slightly:

    Agree - has been changed to Like
    Disagree - Removed
    High Five - we're working on a new icon 

    It has been mentioned a couple of times that you'd like a Like reaction instead so we felt that removing the Agree and keeping the thumbs up icon for Like would work best. 

    With Agree taken out, Disagree felt a bit odd on it's own. I hadn't seen it used much as users tend to discuss any disagreements instead. If this is missed I'm happy to add it back in some way :)

    We should have a new icon for High Five soon! 

    Thanks,
    Sarah
    Hi Sarah - any chance of also having
    • Thanks - although one might argue Like is ok to use to give thanks now but perhaps more thanks would be given if there was a dedicated reaction for it.
    • LOL - one might argue people can just 'like' funny things too but the difference between like and funny may still be worth having :)
  • SarahSarah Posts: 1,242Administrator admin
    @Keith
    Thanks for the feedback. We'll keep an eye on how the Like reaction does over the next few days to see if it is used for that but we can look into a Thanks reaction. 

    We are looking to add in a new post type called Q&A which will allow users to ask a question and then select the answer they feel has helped the most or resolved their issue. This couldbe a way of thanking another user for helping as their answer would be marked as the accepted one. 

    As we've removed the Disagree reaction, we will only have one space for an extra reaction if we need one. We wouldn't be able to add two as it can make the reactions line on mobile devices a bit on the long side! 

    Sarah
  • redchizredchiz Posts: 4,925Member ✭✭✭
    Hey @Sarah I like "Like," but isn't that more akin to High Five, rather than Agree? In other words it would make more sense to me to have Agree/Disagree/Like.
  • KeithKeith Posts: 2,429Member, Champion mod
    redchiz said:
    Hey @Sarah I like "Like," but isn't that more akin to High Five, rather than Agree? In other words it would make more sense to me to have Agree/Disagree/Like.
    Now if only there were agree/disagree buttons still so I could efficiently give my view on that ;)

    If I understand correctly we could have quite a few different reactions in Vanilla but having more produces issues with the mobile version layout :(

    Personally, if space were not an issue, I see a difference and some value in:
    • agree
    • disagree
    • like
    • thanks
    • lol/funny
    • insightful
    One may wish to argue insightful is not needed and like will suffice in such a situation. One could say disagree is too negative and thus one can positively agree or just not give a reaction rather than feel the need to actively down-vote/disagree with something.

    Another approach would be to have a single positive reaction (thumbs-up) but with the text saying 'agree/like/insightful/thanks' so it can be clear it can be used to cover all such positive feedback (although that is quite a bit of text which perhaps does not then work around the mobile client layout issue). One might argue humour can be liked too although one might equally wish to track such comedy as a separate reaction.

    One could equally argue we managed with just 'like' on GetSat although it is very one-dimensional :(

    Even with multiple reactions though one can only select one (on this forum system) per post. Sometimes someone can say something you like, is insightful at points, funny at others, and that you agree with the overarching message too. Perhaps I'm suffering a reaction overload just thinking about it :(
  • AnaglyptaAnaglypta Posts: 782Member ✭✭✭
    As we used to do in the very old days of Get Sat - Have a star for that Keith  :D



    John.
    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • redchizredchiz Posts: 4,925Member ✭✭✭
    @Keith I was responding within the limited parameters suggested by Sarah, of course one could take this to the nth degree if one wished. I think one can get carried away with this sort of thing, a bit like badges and honours. Personally, I think "Like" covers a multitude of reactions and I also observed elsewhere that only one reaction is possible anyway.

  • I'd prefer to see improvements made to the actual box software than worrying about these childish "like" "agree" "disagree" etc buttons. The posts on this thread today made me laugh at the banal things some people concern themselves over.
    B)
  • KeithKeith Posts: 2,429Member, Champion mod
    Robert said:
    I'd prefer to see improvements made to the actual box software than worrying about these childish "like" "agree" "disagree" etc buttons. The posts on this thread today made me laugh at the banal things some people concern themselves over.
    I think we would all like that most of all, the sooner more developments come through that we can comment on on relevant threads the better :)
  • redchizredchiz Posts: 4,925Member ✭✭✭
    Robert said:
    I'd prefer to see improvements made to the actual box software than worrying about these childish "like" "agree" "disagree" etc buttons. The posts on this thread today made me laugh at the banal things some people concern themselves over.
    :) :D :p B) :*
  • jimbjimb Posts: 1,121Member ✭✭✭
    @Sarah could I just check something. 
    When someone reacts to a post there is no notification sent to the person who posted.
    Is that correct?
  • SarahSarah Posts: 1,242Administrator admin
    @jimb
    That is correct, you do not get a notification when someone reacts to your post.

    You do have a tally on your profile to show how many of each reaction you've received and if you click on the number, it'll bring up the posts you received that reaction for.

    On PC/Laptop, you can hover over the reaction to see who gave it however this is not possible on mobile/touch screen devices.
  • jimbjimb Posts: 1,121Member ✭✭✭
    Sarah said:
    @jimb
    That is correct, you do not get a notification when someone reacts to your post.

    I think this is a major problem.
    Unless someone has read this thread they won't know that this is how the buttons work.

    So for example let's say a problem has been asked and Roy (e.g.!) has replied with a simple complete solution.
    The person who asked the question would naturally expect that clicking on the "Thanks" button would be communicating their thanks to Roy. But unless Roy revisits the thread he will not receive this.
    And it might be several days before the person clicks the "Thanks" button - not much chance of the message getting through.
    So on that basis I think a "Thanks" button is misleading and useless.

    I think everyone making suggestions here needs to think about what buttons are worthwhile in the context of how they are seen. Do we really expect that people will routinely revisit their posts just to see if someone has liked or agreed with them?

    My opinion is that these buttons are really only of use to someone who comes to the forum with a problem, searches for the issue, and then reads a discussion that may well have been concluded some time ago.
    For them the only useful information is to see how many people have reacted to the post with "Insightful", "Agree" and "Disagree".
  • redchizredchiz Posts: 4,925Member ✭✭✭
    jimb said:My opinion is that these buttons are really only of use to someone who comes to the forum with a problem, searches for the issue, and then reads a discussion that may well have been concluded some time ago.
    For them the only useful information is to see how many people have reacted to the post with "Insightful", "Agree" and "Disagree".
    In my opinion "Insightful" is meaningless in that context. And in my opinion I would rather not bother with them at all. But in my opinion some kind of reaction seems to be desirable overall. Although in my opinion there are as many different opinions as my opinion. :)

    I could of course engage in further banal discussions, but I have the choice not to take part at any time.
  • RoyRoy Posts: 15,208Member ✭✭✭
    I want Disagree back. It is the absolute best, possibly the only satisfactory, response to a trolling post, as engaging in debate is just what they want, and we should be aware of DNFTT.

    But a raft of Disagrees on a trolling post doesn’t give the troll anywhere to go with it, and nips in the bud all those ‘yes you are/no I’m not’ back and forths.

    And I don’t want a new logo for High Five, I just don’t want High Five. What is it for? Can anyone explain to me when I should use High Five instead of Like? The current symbol for High Five is a heart, so I presume it means Love, or a sort of SuperLike.

    Unnecessary I think, now we have Like instead of Agree, and it worries me that if YouView ever gave me a baseball cap, they would expect me to wear it backwards, and get ‘down with the kids’  :#
    This is not the YouView that I knew  :'(
  • VisionmanVisionman Posts: 9,492Member ✭✭✭
    Keith said:
    redchiz said:
    Hey @Sarah I like "Like," but isn't that more akin to High Five, rather than Agree? In other words it would make more sense to me to have Agree/Disagree/Like.
    Now if only there were agree/disagree buttons still so I could efficiently give my view on that ;)

    Personally, if space were not an issue, I see a difference and some value in:
    • agree
    • disagree
    • like
    • thanks
    • lol/funny
    • insightful
    I completely agree with that, as such responses are balanced.
  • robin0800robin0800 Posts: 49Member
    For the new Q&A post type you really need a solved button for the post starter. This allows them to mark the post as solved when the correct answer is given. It should appear outside the post so someone with the same problem can go directly to the solution post.
  • AnaglyptaAnaglypta Posts: 782Member ✭✭✭
    edited 25 October 2017, 11:13PM
    robin0800 said:
    For the new Q&A post type you really need a solved button for the post starter. This allows them to mark the post as solved when the correct answer is given. It should appear outside the post so someone with the same problem can go directly to the solution post.
    @robin0800

    I think that is exactly what Sarah was saying in her posting above. This is what they look like on Plex forums, which also runs on Vanilla.

    https://forums.plex.tv/discussion/comment/1502573#Comment_1502573

    The accepted solutions float to the top of the topic and appear under the original posting.

    John.
    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • SarahSarah Posts: 1,242Administrator admin
    Hi guys,

    I've re-enabled the disagree reaction again for the time being.

    I've created a poll so you can choose your favourite four reactions. Once we have the results we can look to make any changes as necessary :) 

    On the topic of using a reaction to flag a troll post, we'd prefer if you report a post to us rather instead so that we're aware of the issue if someone is trolling. 

    Thanks,

    Sarah
  • dave3dave3 Posts: 186Member

    Sarah  said

    Users can delete their drafts in from the drafts folder by clicking the 'x' in the corner of each draft. The drafts folder will only appear if you have drafts so if you don't have it showing on your front page, it means you have no saved drafts.

    OK got that thanks

    It did take a bit to find cause the info is only displayed on the right hand-side at the top of the page, but:-

    I also went looking for "drafts" in my activity screen page (profile). It's not in there, only "discussions" and "comments" are listed. I was expecting to see "drafts" and "support" also listed in there, but support is rolled up within discussions.  

    Is that an oversight?

  • dave3dave3 Posts: 186Member

    In additions to my above comment - Another reason why it took me some time to find the draft folder is because I mainly use my mini iPad to browse comments. On the IPad the first thing I do is grab and expand the screen to the size of the comment box. Hence the boxes on the side were off screen (Therefore initially I didn't see them there nor in my profile). Could the two boxes on the side be change to two lines as part of the page header information?

  • SarahSarah Posts: 1,242Administrator admin
    Hi @dave3

    We can have a look into adding a drafts folder on your profile in the same box that the discussions/comments are in. 

    The layout of the forum is fairly set in stone so we're not looking to add new sections to it at the moment. We did play around with different ideas initially where we had categories in a horizontal banner. After getting feedback on this, it was decided that it took up too much space as it meant that the user would have to scroll down more to get to the forum posts.

    Thanks,
    Sarah
  • SarahSarah Posts: 1,242Administrator admin
    Hi all,

    As an update, the Reactions poll has now closed, thanks to those who took part! 

    The four reactions with the most votes are as follows:
    • Like
    • Agree
    • Disagree
    • Thanks

    We're going to do some work to produce new icons for Agree, Disagree and Thanks as none of the previous ones would work for these. We are keeping Like as a thumbs up as this is a symbol used across social media for the same meaning. Once we have these in place along with any corresponding badges, they'll be implemented into the forum :) 

    Thanks,
    Sarah
  • dave3dave3 Posts: 186Member
    Sarah said:
    Hi @dave3

    We can have a look into adding a drafts folder on your profile in the same box that the discussions/comments are in. 

    The layout of the forum is fairly set in stone so we're not looking to add new sections to it at the moment. We did play around with different ideas initially where we had categories in a horizontal banner. After getting feedback on this, it was decided that it took up too much space as it meant that the user would have to scroll down more to get to the forum posts.

    Thanks,
    Sarah

    Hi @Sarah -- OK - but in my opinion, without specific instructions newbies are going to struggle to find that display.

    Whilst your looking at adding Draft to profile could you also please look at making the two displays consistence? i.e. adding "comments" to front page etc 

    - I've just looked for the box on the front page it's moved to the bottom of page and the box on the profile has also dropped down

    But my sign in seems to have gone a bit wonky  - I'm signed in and working OK  - able to post this message.  - Laptop - using Windows 10 - Internet explore 11

    When I  switching to profile - it's asking me to sign in even though it's displaying dave3 profile details

    when I select sign in - the sign in page has my avatar in top line, but doesn't accept my sign in 

    Please see attached screen shots

    BTW - can the "draft  save" popup - popup somewhere else it keeps blocking out the line I'm typing in -  middle of page would be better

    Just hit another problem save draft doesn't save attachments



  • SarahSarah Posts: 1,242Administrator admin
    Hi @dave3

    It looks like your browser is defaulting to a mobile/tablet view which is a bit strange. I've just checked on the Internet Explorer here and although it does look a bit on the odd side, it's not displaying a mobile view. As I don't have windows 10 on here, I have a different version of IE to what you are using so this maybe part of the reason why it's different for both of us. 

    Can you try viewing the community on Chrome or Firefox instead to see if the same thing occurs? 

    When designing the site, we tried to optimise it for Safari, Chrome and Firefox as these were the browsers being used most predominantly when we were on GetSat, a very small number of users were using Internet Explorer. When we launched, the internet explorer version was working fine but it looks like something's gone a bit awry since so I will get this looked into. 

    As far as I'm aware, we can't move the draft saved pop up as this is embedded into the software we're using. 

    We're currently in the process of getting a Welcome email set up for new users which will direct them to the various parts of the community including the how to use the forum guide so hopefully this will improve the new user journey. 

    Sarah
  • DanielDaniel Posts: 1,948Member ✭✭✭
    @Sarah no good checking internet explorer as it's been discontinued hence Microsoft won't update it. The current Microsoft browser is called Microsoft edge.
  • [Deleted User][Deleted User] Posts: 11 ✭✭
    edited 1 November 2017, 11:31AM
    That's a touch arrogant @Daniel as many people still use Internet Explorer. Windows 10 didn't have the uptake Microsoft hoped it would as many (including myself) blocked the forced upgrade from Win7. Granted I don't use IE (I use Firefox) but I know many people who do continue to use it. IE does still get minor fixes and security updates applied to it.
    B)
  • redchizredchiz Posts: 4,925Member ✭✭✭
    @Daniel I thought Sarah was responding simply on the basis that dave3's problem was with IE?
  • SarahSarah Posts: 1,242Administrator admin
    @Daniel From the information on the Microsoft site, they still support IE however only on the latest version, which is version 11. This is the one @dave3 is currently using so I don't feel it's an issue on Microsoft's end although it might be part of the reason why it looks strange on my version. 

    Sarah
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