[Discussion] BT software update 29.27.0

1234579

Comments

  • Nick7Nick7 Member Posts: 88
    So, to the best of your knowledge, what is the real reason for the slow progress? Is it too hard to program the next gen software? Will it ever return to being THE best PVR around?
  • VisionmanVisionman Member, Super User Posts: 10,020 ✭✭✭
    Its my impression they were waiting for the roll out to be completed, which apart from a few strays now has. Plus their diverted improvements to the MyTV journey. So lets hope now all thats out of the way the promised improvements come soon. But my major one, as is with many others, is the return of the 'jump to time' feature, and I've fed it/that back.
    But I won't bang on about it on this forum day after day, with post after post day after day, because I know they already know about the desire for its return. Heres hoping...   :)
    I'm now happy with the disagree icon, because its gone.
  • Steve KSteve K Member Posts: 295
    edited 13 November 2017, 12:12PM
    So lets take first your "Youview, or any other provider, wouldn't ask its trialists if it was a good idea or not to release a full product." 

    How does that match with this that was posted in this thread on October 29th: "I was actually asked 'Do you think we should launch with this in the Guide only?'. To which I replied yes, as something is better than nothing. "?

    It doesn't match so clearly it is possible YouView did ask about releasing Next Gen. 

    Now you and the other triallists may believe my question has been answered twice but it manifestly hasn't.  Someone bizarrely twisted it to suggest I was asking if anyone bribed YouView (yes they really did so twist it) but no one has answered the actual question

    So lets restate it in simpler terms:

    Did any lead triallists give any indication to YouView that it would be a good move to release Next Gen knowing it removed functionality such as Jump to Play point?

    It only needs a Yes, No or Don't Know response.  But no response or worse further personal attacks are not going to build user confidence in the triallist system, very much the opposite


  • [Deleted User][Deleted User] Posts: 11 ✭✭
    edited 13 November 2017, 12:12PM
    It's not a personal attack, it's my honest feeling having read your posts from the beginning. You may not see it but it's obvious to everyone else. I'm sorry, but that's how it is.
    To touch on question one above, that poster made it clear he is at a level above the ordinary tester and it wasn't something thrown out to the 'ordinary' trialist. Like I say, no other provider would involve the ordinary tester in decisions that should be taken at the highest level.
    As for your views on the trialist system, as you aren't involved I can't comment further, but if you're not happy I urge you again to put your name forward for the next round of testing. I'm sure they'd be glad to have you aboard. Just remember, you won't have access to the huge decisions as that's not how trialing works anywhere. We are only here to 'test' and 'feedback' on what is offered to us.
    If you really want answers on any of the above you really need to contact the top guys at Youview directly as only they have the answers you crave.
  • VisionmanVisionman Member, Super User Posts: 10,020 ✭✭✭
    It appears everyone on the internet attacks you, Steve K, but they don't. They only offer a different opinion.
    I'm now happy with the disagree icon, because its gone.
  • scottscott Member, Super User Posts: 2,102 ✭✭✭

    @Steve K - You know the answer as does everybody else. Of course the triallists would have preferred the release delayed until further functionality had been completed BUT they also know that the shift to HTML5 was required for future progress (for example we had been crying out for two way interaction between the box and the recordings/scheduled in the app for years and that has only happened since the switch). So yes I for one have made a lot of noise about wanting the jump to time feature to come back but at the end of the day it doesn't stop full use of the device it is just a nicer touch. Therefore I understand the release as was and now switch focus to ensuring I ask for this function to be restored.

    Unfortunately you can test within a closed environment forever and will still find different issues when you release to millions of people. So at some point you need to accept it is working and release and hope their will only be small issues and then concentrate on improving, unfortunately the improvements are slower than we hoped but fingers crossed they are coming.

  • Steve KSteve K Member Posts: 295
    Clearly these issues have gone far from the topic of feedback on 29.27 and would be better addressed separately.  That is what I will now do
  • Steve KSteve K Member Posts: 295
    edited 13 November 2017, 12:12PM
    So my summary view of 29.27:  even worse than 27.50

    Despite the long wait for it, it is at best only a limited rectification of but one of the multiple functional degrades 27.50 introduced and yet it has retained the serious degrade to live pause operation that appeared in 28.26.
  • A very eloquent, fair and balance post @scott.
    @Steve K, you may be better off doing that but the response will still be the same. A consumer has two choices. Wait for future fixes and new functionality on their chosen product or move on to a platform and box which will give them all the functionality they are now missing here.
    I for one have grown tired of your lack of patience and have simply had enough of engaging with someone who doesn't want to understand the facts as presented to him. You would do well to read the post above by @scott in its entirety, absorb it, and see that what he's saying is true. It was a move that had to be made, it is still a fully functional pvr unit, and the fixes will come as and when Youview (and not any of us unfortunately) see fit to do so.
    I wish you well :)
  • RoyRoy Member, Super User Posts: 16,545 ✭✭✭
    Steve K said:

    (My italics)

    (Snip his confusion of the objective description of his behaviour here with ‘personal attacks’)

    So lets restate it in simpler terms:

    (correcting for the issue that being balls-out to make it so loaded actually makes it less general, and therefore more easily evaded)


    Did any lead triallists give any indication to YouView that it would be a good move to release NextGen?
    Suppose the answer were ‘Yes’, @Steve K.

    Where would you go from there? 
    Supporting YouView on Sony TVs is like nailing jelly to a herd of cats
  • VisionmanVisionman Member, Super User Posts: 10,020 ✭✭✭
    edited 11 November 2017, 2:46AM
    29.27.0 finally introduces the BT TV platform to hide channels in the Guide only, which is the way the majority access channel surfing. 
    There has been an accusation YouView couldn't give a toss about their multi-million pound platform in the face of stiff competition and ignore any and all feedback given to them.
    Nothing could be further from the truth.
    I'm now happy with the disagree icon, because its gone.
  • dreamtimedreamtime Member Posts: 205
    Roy said:
    dreamtime said:
    @Roy Thank you for your reply. This forum would work well with honest replies, such as the one you have given above. 
    Honesty needs to be mutual. And requires you to admit that you don’t know the first thing about software development, let alone claiming to work in it.
    and you do? Doesn't come across like that.
  • VisionmanVisionman Member, Super User Posts: 10,020 ✭✭✭
    This is interesting - I've recently booted up my 29.27.0 BT G4 box on a non-BT landline and I don't get the BT Player on the Players menu and I don't see/get the IP channels listed in the guide either. Progress or a blip?
    I'm now happy with the disagree icon, because its gone.
  • DanielDaniel Member, Super User Posts: 1,979 ✭✭✭
    edited 11 November 2017, 7:40PM
    Visionman said:
    This is interesting - I've recently booted up my 29.27.0 BT G4 box on a non-BT landline and I don't get the BT Player on the Players menu and I don't see/get the IP channels listed in the guide either. Progress or a blip?
    It's always been like that you can even prompt the box to download a retail skin by doing a software update check it won't actually update the software version it will change the skin. It's always been this way if you connect to a line that is not bt, talk talk or plusnet even if you are using a box supplied by one of them. You will see bt player etc again by putting a box on a bt line.
  • RoyRoy Member, Super User Posts: 16,545 ✭✭✭
    dreamtime said:
    Roy said:
    Honesty needs to be mutual. And requires you to admit that you don’t know the first thing about software development, let alone claiming to work in it.
    and you do? Doesn't come across like that.
    You would have to know something about it to be able to judge.

    As you don’t, you clearly can’t.
    Supporting YouView on Sony TVs is like nailing jelly to a herd of cats
  • VisionmanVisionman Member, Super User Posts: 10,020 ✭✭✭
    I've just read on another forum that someone just bought a Samsung TV. But because it used tiles instead of lists, they took it back and exchanged it for an older Panasonic, which does use lists.
    I find that hard to believe. But each to their own.
    I'm now happy with the disagree icon, because its gone.
  • My Panasonic uses tiles and it is much worse in implementation than what Youview has. But you know what, it doesn't stop the tv from working or hamper my usage of it. Aesthetically its not great but I bought the tv for watching, not for admiring its pretty OSD.
  • SarahSarah Administrator Posts: 1,704 admin
    edited 13 November 2017, 1:23PM
    Hi all,

    I've removed some posts from the last few days as they were getting pretty off topic. 

    These update threads are for collecting feedback and for users to report any issues/bugs they have found with this specific update which they were not experiencing prior to updating their software.  

    We're all for users discussing a variety of topics on the forum however if you want to ask about something unrelated to this update, we suggest you create a new thread in the appropriate category :) 

    Thanks,
    Sarah
  • Removed because an individual reported being personally 'aggravated' by them. Don't be afraid to speak the truth and treat your users with the respect they deserve Sarah. Sayonara! Good luck with your future endeavours guys and gals as I move on to pastures new!
  • RoyRoy Member, Super User Posts: 16,545 ✭✭✭
    Robert said:
    Removed because an individual reported being personally 'aggravated' by them. Don't be afraid to speak the truth and treat your users with the respect they deserve Sarah. Sayonara! Good luck with your future endeavours guys and gals as I move on to pastures new!
    And these pastures, where the grass is apparently greener (or at least the earth is less scorched) are?  o:)
    Supporting YouView on Sony TVs is like nailing jelly to a herd of cats
  • ManfredManfred Member Posts: 21

    Would it be possible to have a separate topic just for bug reports and workarounds?

    What's bugging me most in this release is this: when you time-slip a live programme and then pause for a while (e.g. for a comfort break!) you then find you can't rewind or fast-forward at all - the only options that work now are play and stop. This has happened to us several times now. We also see the title of the first programme in the cache is displayed, rather than the name of the programme we're actually watching.

    Interestingly, if we press stop (so we jump forward to real-time and are no longer time-slipping), then the ability to rewind and fast-forward is restored. Although this can be a bit tedious, having to rewind all the way back again, it's a workaround that has worked every time so far.

  • jimbjimb Member, Super User Posts: 1,280 ✭✭✭
    edited 13 November 2017, 10:47PM
    Manfred said:

    ...What's bugging me most in this release is this: when you time-slip a live programme and then pause for a while (e.g. for a comfort break!) you then find you can't rewind or fast-forward at all - the only options that work now are play and stop...

    This is probably the same as problems that have been described occurring when the live programme buffer is full.
    Have a look at https://community.youview.com/youview/discussion/7573967/bt-dtr2110-28-26-update-caused-live-pause-problem

    Maybe you could add your observations to that thread @Manfred ?
  • Steve KSteve K Member Posts: 295
    Robert said:
    Removed because an individual reported  . . .
    That is not true and perhaps you could correct your post
  • redchizredchiz Member, Super User Posts: 5,167 ✭✭✭
    Steve K said:
    Robert said:
    Removed because an individual reported  . . .
    That is not true and perhaps you could correct your post
    He's gone, you must have missed that.
  • RoyRoy Member, Super User Posts: 16,545 ✭✭✭
    @Manfred

    I think jimb has your best course of action for the issue you describe, but anyone can start a thread, called whatever they like, if they don’t think the existing threads cover their issue.


    Supporting YouView on Sony TVs is like nailing jelly to a herd of cats
  • Steve KSteve K Member Posts: 295
    jimb said:
    Manfred said:

    ...What's bugging me most in this release is this: when you time-slip a live programme and then pause for a while (e.g. for a comfort break!) you then find you can't rewind or fast-forward at all - the only options that work now are play and stop...

    This is probably the same as problems that have been described occurring when the live programme buffer is full.
    Have a look at https://community.youview.com/youview/discussion/7573967/bt-dtr2110-28-26-update-caused-live-pause-problem

    Maybe you could add your observations to that thread @Manfred ?
    There also this thread that covers 29.27 for BT subscription DTRT-2100s https://community.youview.com/youview/discussion/7604069/live-pause-failure-in-seen-in-28-26-and-29-27#latest

    It's a real fault but maybe it only affects some internal configurations
  • Tim CTim C Member, Super User Posts: 537 ✭✭
    Visionman said:
    I've just read on another forum that someone just bought a Samsung TV. But because it used tiles instead of lists, they took it back and exchanged it for an older Panasonic, which does use lists.
    I find that hard to believe. But each to their own.
    That was me actually & it was one of the very latest Panasonics and considerably more expensive than the Samsung it replaced.

    To elaborate , I like lists rather than tiles , especially tiles that don't show the full filename of a video file until you actually move to that tile which in a folder (a TV series) of maybe 50 files each with the first 12 characters being the same - the Samsung displays 13 characters - it makes selecting what you want rather tiresome.

    That wasn't the only issue with the Samsung but a significant factor for returning it.

    In this thread I can't see the relevance of you making that comment though.

    I will add I'm still happy with my OldGen boxes with lists & all the other functionality removed by NextGen.
  • ManfredManfred Member Posts: 21
    edited 14 November 2017, 6:37PM
    Roy said:
    @Manfred

    I think jimb has your best course of action for the issue you describe, but anyone can start a thread, called whatever they like, if they don’t think the existing threads cover their issue.


    Ah right - thanks @Roy - it's just that there isn't a notification preference for "Notify me when people are discussing unexpected functionality, a bug, workaround or feature request, but don't bother if they're just having a go at each other" ... so I won't know when there's a new topic that I might be interested in or already describes a problem I've just discovered for myself.

    Most of the time people do seem to be discussing "something else" on the "software update" threads :(

    I guess if we use the right "Category" when starting a new thread then I might get just the emails I'm really interested in, with the right notification preferences...

    Do people raise bugs under the Category of "Support" *and* restrict their banter to the Category of "Discussion"?

    Or can we request a new Category for "Software issues only (strictly no banter!)"?

  • RoyRoy Member, Super User Posts: 16,545 ✭✭✭
    Your best bet is to drop the Category ‘Discussion’, which is the nearest thing here to the old Lounge.

    But trying to figure out where the ‘banter’ might be so you can skip it is like the fire brigade asking for all the fires 🔥 to be only somewhere convenient for the fire station.
    Supporting YouView on Sony TVs is like nailing jelly to a herd of cats
  • GrundersGrunders Member Posts: 131
    FYI (for those still waiting):

    2 days ago (16th Nov) my box finally found and updated to 29.27.0.  Previous manual software checks done every 2 or 3 days prior were not detecting new updates (and the 'automatic update' feature has never worked anyway) so I can only assume it has then hit my region (1 month after initial release).
Sign In or Register to comment.