after maintenance mode 2100T freezes on attempting setup

mactoshb

Hi, I have a BT DTR 2100T that started the dreaded "Please Wait" syndrome and I got it into maintenance mode and started off with the software reset, which completed successfully, but when it launched into the setup the first page was asking me to make sure all cables were connected etc and the screen had an illustration of the back of the machine showing the connections and only one button which invites you to start the setup. but that is as far as it goes, on pressing OK on the remote OR machine absolutely nothing happens and I have tried every button on 3 different remotes and on the machine but it remains frozen forever, I cannot find a way past this point. I did retry maintenance mode with every option offered-- eg. factory, internet, etc all finish but all freeze at the point setup should start.
I have tried everything other than giving it a kick so would greatly appreciate any advice anyone has on how to kick start it past the beginning of the setup.
Thanks, Boyd.

Sarah

Hi @mactoshb

Apologies for the delay in getting to your post. 

Ordinarily we'd suggest that you try some of the various Maintenance Mode resets however it looks like you've tried these to no avail so it appears that there may be an issue with the box itself.

Due to this, we suggest that you reach out to BT as they provided you with the box and they should be able assist you further with this issue. You can find their contact details here.

Thanks,
Sarah