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DTR1000 losing connection to Broadband

Steve OliverSteve Oliver Member Posts: 90 ✭✭
in Support
Since YV started, my trusty DTR1000 BT box (no longer BT) has been happily working in the corner. Then Sunday morning it suddenly starts complaining it hasn't got a broadband connection. So I check I do have a broadband connection in the house, I have, and I then try to get YV to reconnect, it won't. So I rebooted the router, the Powerline adaptor near the router, and finally the YV box itself, all to no avail.

This leaves just the Powerline adaptor at the YV box end, which I decide to reboot when I get home on Monday evening. I check before I go out in the morning that there's still no connection. There isn't.

I get back from work last night to find my wife happily watching catch up TV. The connection has miraculously returned. I go "oh, it must have been the YV servers themselves having a glitch" and I stop worrying about it.

This morning I come down and the connection has gone again. What gives? I have never had this problem before.

When I see no one else is experiencing YV problems, I am mystified. I can still reboot that Powerline adaptor, but now I'm not expecting an improvement!

Anyone any ideas please?

Comments

  • RoyRoy Member, Super User Posts: 17,813 ✭✭✭
    The capacitors in these boxes go. Yours may be failing.

    But don’t give up until a Maintenance Mode Option 4 brings no improvement.


    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Tim CTim C Member, Super User Posts: 622 ✭✭
    This is an old thread about replacing the capacitors if that's the problem. https://community.youview.com/youview/discussion/7510622/change-which-caps-to-change-on-t1000-to-revive-it/p1

  • joneshjonesh Member, Super User Posts: 1,713 ✭✭✭
    Sorry about the temporary "disagree" @Tim C . It was an inadvertent mis-tap on a mobile with a failing screen. I need to invest in a new one.
  • Tim CTim C Member, Super User Posts: 622 ✭✭
    @jonesh
    So temporary I didn't even see it :) 
  • Steve OliverSteve Oliver Member Posts: 90 ✭✭
    Roy said:
    The capacitors in these boxes go. Yours may be failing.

    But don’t give up until a Maintenance Mode Option 4 brings no improvement.


    Thanks Roy, will try that. See what tonight brings. Cheers
  • Steve OliverSteve Oliver Member Posts: 90 ✭✭
    Ok, so after a few more days of intermittent internet connection, tonight I decided to try an Option 2 Maintenance Reset, after a type 4 failed (in that it wouldn't even attempt it). Fatal. I now realise that Next Gen requires internet to setup 😣. After reset, it tried to setup and failed to connect to broadband. Stuck.

    Incidentally, the box sees the router and has its DHCP address assigned, but can't access the internet. I've plugged in a laptop to the cable and it can definitely see the internet so all the connections and broadband are fine and the problem is definitely the YV box itself.

    Does the inability to see the internet still sound like capacitors??
    If so, how easy is it to change them, given I'm not adept at soldering, but do have an iron!?
    Also, if nothing else, I'd really like to save my unwatched recordings, for there are many. If I get another T1000, can I swap the drive into the new carcass and access them or will the new chassis format the transferred drive, losing the recordings...

    Any bright ideas welcome, as at the moment I have no TV service at all on this old TV! What would YOU do?

    Cheers, Steve


  • RoyRoy Member, Super User Posts: 17,813 ✭✭✭
    Oh dear. You are the second person I have seen reporting this Catch-22.

    Is this indeed the case @Sarah? That if you have a box that can’t connect to the internet, and you do an MM on it, and it still can’t connect, you are completely stuck? If so, this is a disastrous strategy.

    Or is this something that a working box won’t do?

    Steve, I have persuaded a working YouView box to connect to my router, but fail to connect to the internet, by futzing with the Connect settings manually.

    Something as simple as manually changing the IP address of the YouView box, to one I knew was unused on my network, was enough to cause this.

    It causes me to think that either the router (most likely) or the YouView box, or both, are cacheing some of the information here.

    If so, a reboot, or in extremis a factory reset, of the router may resolve this.

    This observation can also explain why your box reconnected for your wife; the DHCP lease is renewed every so often, and this is something that, from my tests above, I think might well have restored my futzed connection over time.

    Though I have to say I didn’t actually try this; but it is what I think theory supports.

    So reboot the router, and also any PLAs in the chain, cross your fingers, and see if connectivity on the box returns.

    Though even if it does, it may not last......
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • Steve OliverSteve Oliver Member Posts: 90 ✭✭
    Thanks Roy, unfortunately nothing I've tried here has had any effect whatsoever. I have played with static IPs, reboots, taken the PLAs out of the equation, all to no avail. Have ended up ordering a T2100 off eBay. Shame about all my lost hours of recordings that are infuriatingly accessible if only I could get past the need for the internet connection to start up. Maddening!!! Fail, Youview!
  • Steve OliverSteve Oliver Member Posts: 90 ✭✭
    What it needs is an "Advanced>Skip Internet Connection" option in setup. I bet there's a way...
  • SarahSarah Member Posts: 1,812 ✭✭✭
    Hi Steve, 

    I'm sorry to hear about the issues you've had with your YV box. It sounds like the hardware in the box is failing as you are not able to connect to the internet to restore your box after a factory reset.

    As you are no longer with BT, it may be worth you reaching out to Humax instead as they are the box manufacturer, hopefully they'll be able to assist you further. 

    Thanks,
    Sarah

  • Steve OliverSteve Oliver Member Posts: 90 ✭✭
    Sarah said:
    Hi Steve, 

    I'm sorry to hear about the issues you've had with your YV box. It sounds like the hardware in the box is failing as you are not able to connect to the internet to restore your box after a factory reset.

    As you are no longer with BT, it may be worth you reaching out to Humax instead as they are the box manufacturer, hopefully they'll be able to assist you further. 

    Thanks,
    Sarah

    Thanks Sarah - it's about 7 years old so probably a bit out of warranty by now...! Doubt Humax will be very interested?

    Steve
  • Steve OliverSteve Oliver Member Posts: 90 ✭✭
    Final update. Couldn't get the internet to be accessed so I had to bomb the device.

    I took the hard drive out and installed it in an external USB hard drive chassis I had lying around. Connected it to my PC and installed it on Windows using Fsproxy and then used that to copy off all the saved SD recordings on the drive to my PC (they're in TS format).  

    Now catching up with the missed programmes by watching them on my tablet streaming from my NAS which is where I'm storing them.  Quite cool actually :smiley:
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