Pop up ad in youview???

foz101foz101 Posts: 2Member
I’ve signed up just to moan that I’ve just had a pop up ad for some programme on AMC, also available on the BT Player. I was just in the EPG when I get a full page ad for something I’ve never seen/heard of. 
Is this the way it’s going BT? Do I not pay enough already?
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Comments

  • scottscott Posts: 1,981Member ✭✭✭
    Obviously not if you don't get AMC for free :)
  • RoyRoy Posts: 15,197Member ✭✭✭
    edited 23 April 2018, 10:51PM
    foz101 said:
    I’ve signed up just to moan that I’ve just had a pop up ad for some programme on AMC, also available on the BT Player. I was just in the EPG when I get a full page ad for something I’ve never seen/heard of. 
    Is this the way it’s going BT? Do I not pay enough already?
    This is BT’s doing, not YouView’s, though I guess Youview should bear some of the criticism for providing the enabling technology, if indeed they did.

    But while you are in a signing-up-to-complain mood, best also sign up to the BT TV forum, and complain directly to the perpetrators.
    Where do all those characters that you type in search boxes and which never appear go to?
  • foz101foz101 Posts: 2Member
    scott said:
    Obviously not if you don't get AMC for free :)
    I do get AMC 😄😄
  • scottscott Posts: 1,981Member ✭✭✭
    edited 24 April 2018, 6:12AM
    foz101 said:
    scott said:
    Obviously not if you don't get AMC for free :)
    I do get AMC 😄😄
    I don’t get the ‘do I not pay enough already’ comment then. This is a push advertisement for something you can watch for free like a lot of other systems do, but I admit it will be far from liked by a lot of people (especially the full screen as you say).
  • RoyRoy Posts: 15,197Member ✭✭✭
    edited 24 April 2018, 8:13AM
    scott said:
    foz101 said:
    scott said:
    Obviously not if you don't get AMC for free :)
    I do get AMC 😄😄
    I don’t get the ‘do I not pay enough already’ comment then. This is a push advertisement for something you can watch for free like a lot of other systems do, but I admit it will be far from liked by a lot of people (especially the full screen as you say).
    I don’t get your ‘watch for free’, @scott. Surely @foz101 is paying for BT TV, in which AMC is included? There may be no additional fee for AMC, but this does not make it free.

    The deal with many apps and other web services is that there is a free version, supported by ads, and a paid-for version which is ad-free.

    I expect that foz101 is expecting YouView (or more exactly BT TV) to adhere to this convention, and they aren’t doing so.
    Where do all those characters that you type in search boxes and which never appear go to?
  • scottscott Posts: 1,981Member ✭✭✭
    edited 24 April 2018, 8:30AM
    Roy said:
    scott said:
    foz101 said:
    scott said:
    Obviously not if you don't get AMC for free :)
    I do get AMC 😄😄
    I don’t get the ‘do I not pay enough already’ comment then. This is a push advertisement for something you can watch for free like a lot of other systems do, but I admit it will be far from liked by a lot of people (especially the full screen as you say).
    I don’t get your ‘watch for free’, @scott. Surely @foz101 is paying for BT TV, in which AMC is included? There may be no additional fee for AMC, but this does not make it free.

    The deal with many apps and other web services is that there is a free version, supported by ads, and a paid-for version which is ad-free.

    I expect that foz101 is expecting YouView (or more exactly BT TV) to adhere to this convention, and they aren’t doing so.


    @Roy - Another splitting hairs comment. Your response about it not being free (even though you don't pay anymore to watch it). We all know what the reality is but, as per the BOGOF offers in supermarkets where you are not getting a second one free you are just not paying anymore for it. Maybe you should campaign against that as a false advertisement, it will give you another outlet ;)

    Netflix pings personalised recommendations at me every time I log in should I complain there that they should change there model to a paid for recommendation free version as well (and now TV and Amazon). I know it is not so in your face (I understand that as I mentioned) but it is also not YouTube with adverts trying to sell something it is a recommendation or am I wrong as usual.

    Maybe I should tell SKY I pay enough for their service I don't expect to have adverts in their programmes, I wonder what their response would be....

  • VisionmanVisionman Posts: 9,422Member ✭✭✭
    It is I believe a push content recommendation and, truth be told, not the only platform to do it.
    After all, where Retail is concerned, what do you think 'Discover' is all about?
  • RoyRoy Posts: 15,197Member ✭✭✭
    @scott

    Yes, but nobody you reference bombards you with ads when you simply turn on your TV.

    The issue here, surely, is that while we might debate the merits or demerits of push ads for AMC while you are in BT TV, the EPG, and other areas of YouView not part of BT TV, should be sacrosanct, and free of all such. 
    Where do all those characters that you type in search boxes and which never appear go to?
  • scottscott Posts: 1,981Member ✭✭✭
    edited 24 April 2018, 11:26AM
    Roy said:
    @scott

    Yes, but nobody you reference bombards you with ads when you simply turn on your TV.

    The issue here, surely, is that while we might debate the merits or demerits of push ads for AMC while you are in BT TV, the EPG, and other areas of YouView not part of BT TV, should be sacrosanct, and free of all such. 

    When you say 'bombards' can you confirm exactly how many recommendations get pushed to you in what timeframe with this new software (I don't have it and never seen it).
  • SarahSarah Posts: 1,074Administrator admin

    Hi everyone,

    Highlights from BT are controlled by BT and they will only be shown to BT customers. We control the Retail highlights so if there’s any feedback regarding any of the highlights shown on the Retail devices, please let us know and we can forward these to our Product team. Although we do collect feedback from all devices, if you have any specific feedback for the BT highlights, we recommend that you contact BT either via their forums or by  phone/email.

    Thanks,

    Sarah

  • RoyRoy Posts: 15,197Member ✭✭✭
    Hi @Sarah

    I am a (reluctant) BT customer, but not a BT TV customer.

    You know my views on even seeing BT TV on my boxes; I think it is wrong, and should not be there unless I subscribe to BT TV.

    I do hope that when you say BT customers, regarding BT highlights, you mean BT TV customers?

    Or I will be looking to see how much spare space there is in my blue bin, which goes out tomorrow  :s
    Where do all those characters that you type in search boxes and which never appear go to?
  • RoyRoy Posts: 15,197Member ✭✭✭
    edited 24 April 2018, 2:42PM

    scott said:
    Roy said:
    @scott

    Yes, but nobody you reference bombards you with ads when you simply turn on your TV.

    The issue here, surely, is that while we might debate the merits or demerits of push ads for AMC while you are in BT TV, the EPG, and other areas of YouView not part of BT TV, should be sacrosanct, and free of all such. 

    When you say 'bombards' can you confirm exactly how many recommendations get pushed to you in what timeframe with this new software (I don't have it and never seen it).
    I have had nothing pushed to me, and hope to keep it that way.

    I think you need to ask @foz101, the OP whose complaint this is. 

    I guess we also need to ask him what channel he was looking at in the EPG; outside BT TV, inside BT TV, or indeed actually with the focus on the AMC channel at the time?
    Where do all those characters that you type in search boxes and which never appear go to?
  • redchizredchiz Posts: 4,855Member ✭✭✭
    At least they don't spontaneously download content they think you might like and dump it, unwanted, on your hard drive, like Sky Q.  :|
  • scottscott Posts: 1,981Member ✭✭✭
    redchiz said:
    At least they don't spontaneously download content they think you might like and dump it, unwanted, on your hard drive, like Sky Q.  :|

    You have just spoilt next weeks release ;)
  • SarahSarah Posts: 1,074Administrator admin
    Hi @Roy

    To clarify, this is just for BT TV customers, so if you are on a BT line but not subscribed to BT TV, you will not receive highlights from BT.

    Thanks,
    Sarah
  • RoyRoy Posts: 15,197Member ✭✭✭
    edited 24 April 2018, 5:02PM
    Thanks @Sarah, that’s a relief. The bin was too full to get it in anyway.

    NB: Marie will be going to the hairdresser to get some adverts in her hair on Friday  :p
    Where do all those characters that you type in search boxes and which never appear go to?
  • DarrenDarren Posts: 281Member ✭✭
    edited 24 April 2018, 8:01PM
    Roy said:

    scott said:
    Roy said:
    @scott

    Yes, but nobody you reference bombards you with ads when you simply turn on your TV.

    The issue here, surely, is that while we might debate the merits or demerits of push ads for AMC while you are in BT TV, the EPG, and other areas of YouView not part of BT TV, should be sacrosanct, and free of all such. 

    When you say 'bombards' can you confirm exactly how many recommendations get pushed to you in what timeframe with this new software (I don't have it and never seen it).
    I have had nothing pushed to me, and hope to keep it that way.

    I think you need to ask @foz101, the OP whose complaint this is. 

    I guess we also need to ask him what channel he was looking at in the EPG; outside BT TV, inside BT TV, or indeed actually with the focus on the AMC channel at the time?

    I have also had nothing pushed to me so far and I have BT TV.

    Darren

  • VisionmanVisionman Posts: 9,422Member ✭✭✭
    edited 24 April 2018, 11:08PM
    A YouView is whats known as a push box. Sky Q is also a push box, as is also a Virgin V6.

    As pointed out by Sarah above, only BTTV customers will get Highlights from BT pushed to them, but they will only be its top level best content that may (or may not) be of interest to them.
    Much like Discover, its a recommendation notification, not an advert.
    Of all the aforementioned boxes above, plus those not mentioned, 20% of disk space on all platforms is reserved for push content. BT and YouView haven't gone that far, but Sky Q has, as it will download top recommended content onto your disc overnight up to a maximum of 20%.

    This isn't necessarily a bad thing, because one may find something new that you like.
    After all, I've been getting content pushed to me from Netflix for years and I have to admit, I've either liked or loved most of them. 
  • jimbjimb Posts: 1,106Member ✭✭✭
    I have to admit I've been reading this thread whilst not truly understanding the point of what is trying to be said/made.
  • scottscott Posts: 1,981Member ✭✭✭
    I have been told it will be a single advert for a big AMC show starting and that is it (this time). I have had this advert, and although a bit intrusive I personally didn’t mind. As long as it is reserved for a single highlight just now and then I don’t see too much issue with it. Time will tell I suppose how much they push it. I think it is available to retail also and could be used for other things (like system messages).
  • VisionmanVisionman Posts: 9,422Member ✭✭✭
    Yes, system messages would be an good use of this new feature.
  • DanielDaniel Posts: 1,948Member ✭✭✭
    edited 26 April 2018, 11:37PM
    @Sarah can I assume a person using a BT TV box without a BT subscription and using a completely different ISP won't start to get highlights from BT TV. Also when you say you guys control the retail highlights service are we about to start getting highlights from the PSB broadcasters who are YouView partners because if that's the case I will be awfully annoyed with the box and off to Freesat which I really don't want to do because the YouView box has served me well but I will if I have to.
  • VisionmanVisionman Posts: 9,422Member ✭✭✭
    edited 27 April 2018, 5:43AM
    @Daniel
    If you don't have BT TV how on earth could you get BT TV highlights pushed to you??? 
  • DanielDaniel Posts: 1,948Member ✭✭✭
    The question is asked because although no BT TV I have a DTR t 4000 @Visionman
  • RoyRoy Posts: 15,197Member ✭✭✭
    Visionman said:
    @Daniel
    If you don't have BT TV how on earth could you get BT TV highlights pushed to you??? 
    I don’t have BT TV, but my box is infested with it because I am a BT customer, so I put nothing past BT, with the craven assistance of YouView.

    If you phrased your question as :-

    If you don't have BT as your ISP how on earth could you get BT TV highlights pushed to you??? 

    though, I would take your point here.
    Where do all those characters that you type in search boxes and which never appear go to?
  • VisionmanVisionman Posts: 9,422Member ✭✭✭
    I take yours also. However, its not possible.
    To get a BT TV notification pushed to you, one needs a BT TV account, which you don't have, and so isn't going to happen. At all. Ever.
  • RoyRoy Posts: 15,197Member ✭✭✭
    Visionman said:
    I take yours also. However, its not possible.
    To get a BT TV notification pushed to you, one needs a BT TV account, which you don't have, and so isn't going to happen. At all. Ever.
    Thanks, @Visonman, most reassuring.

    But can you explain how come you are so certain of this?
    Where do all those characters that you type in search boxes and which never appear go to?
  • VisionmanVisionman Posts: 9,422Member ✭✭✭
    I've explained it the best I can, Roy, other than to say Sarah has also confirmed this to you.
  • KeithKeith Posts: 2,428Member, Champion mod
    Whilst it is somewhat reassuring to hear that this highlight/spotlight feature is currently intended to be used by BT to spotlight content and information for its current BT TV customers, I see nothing in what I have read so far that says the interaction between the highlight/spotlight publisher, box software, and box configuration could not support BT publishing highlights/ads to any box that strictly speaking runs a BT software variant, i.e. anyone with a box originally supplied by BT as a BT TV customer or even anyone who buys a BT retail box.

    Ultimately I would expect it comes down to the software variant and associated configuration on the box, just as one would speculate is the case with the discrepancies with some other features at present, e.g. the code for discover is surely within the BT variant of software but it is turned-off/hidden by some accompanying BT config setting that is also on the box. So at present the highlight/spotlight feature is within the latest BT and retail software. At present the different config settings presumably inform the box of what spotlights to listen to/for (and probably from where) and display, and when to display them (e.g. just once or repeatedly if they wished).

    On a retail box for now that would seem most likely to be spotlighting key new features after a software upgrade whereas for a BT box is is more often about advertising new content. I would then assume the config settings on ex BT TV customer boxes and on BT retail boxes are ultimately under BTs control (since they still dictate the software roll-outs to these boxes) and thus they can choose whether to set it such that highlights just display on (current) BT TV customer boxes, or all boxes of BT provenance.

    If I had a pure retail box yet got BT related configuration and features/branding forced on me simply because they are my ISP then I too would be slightly annoyed by them and consider they are acting inappropriately. If, however, my box was of BT provenance, be that as an ex BT TV customer or a BT retail box, then I would accept that I made a choice to wed myself to them at the outset, for better or worse.... .

    In the case of highlights, at the moment it has been clearly stated by Sarah the BT ones will only go to current BT TV customers. No doubt time will tell if that remains the case, e.g. perhaps an ex BT TV customer still using a BT provided box will rock up here at some point asking why they are seeing occasional 'ads' that are supposedly just for current BT TV customers when they just have the same box, software and ISP, but no current BT TV contract. And even if it is the case that only current BT TV customers get these 'ads' now, I would not put it past BT to push out a software and config update in the future that changes this for ex customer boxes and/or BT retail boxes (but perhaps only if they have BT as their ISP too).
  • RoyRoy Posts: 15,197Member ✭✭✭
    Visionman said:
    I've explained it the best I can, Roy, other than to say Sarah has also confirmed this to you.
    Sarah has told me it does not happen now.

    ‘Ever’ is a long time; and as the YouView software inflicts a BT TV entry on me that I believe has no business being there, I mistrust YouView on this.
    Where do all those characters that you type in search boxes and which never appear go to?
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