Pop up ad in youview???
I’ve signed up just to moan that I’ve just had a pop up ad for some programme on AMC, also available on the BT Player. I was just in the EPG when I get a full page ad for something I’ve never seen/heard of.
Is this the way it’s going BT? Do I not pay enough already?
Is this the way it’s going BT? Do I not pay enough already?
But while you are in a signing-up-to-complain mood, best also sign up to the BT TV forum, and complain directly to the perpetrators.
The deal with many apps and other web services is that there is a free version, supported by ads, and a paid-for version which is ad-free.
I expect that foz101 is expecting YouView (or more exactly BT TV) to adhere to this convention, and they aren’t doing so.
@Roy - Another splitting hairs comment. Your response about it not being free (even though you don't pay anymore to watch it). We all know what the reality is but, as per the BOGOF offers in supermarkets where you are not getting a second one free you are just not paying anymore for it. Maybe you should campaign against that as a false advertisement, it will give you another outlet
Netflix pings personalised recommendations at me every time I log in should I complain there that they should change there model to a paid for recommendation free version as well (and now TV and Amazon). I know it is not so in your face (I understand that as I mentioned) but it is also not YouTube with adverts trying to sell something it is a recommendation or am I wrong as usual.
Maybe I should tell SKY I pay enough for their service I don't expect to have adverts in their programmes, I wonder what their response would be....
After all, where Retail is concerned, what do you think 'Discover' is all about?
Yes, but nobody you reference bombards you with ads when you simply turn on your TV.
The issue here, surely, is that while we might debate the merits or demerits of push ads for AMC while you are in BT TV, the EPG, and other areas of YouView not part of BT TV, should be sacrosanct, and free of all such.
When you say 'bombards' can you confirm exactly how many recommendations get pushed to you in what timeframe with this new software (I don't have it and never seen it).
Highlights from BT are controlled by BT and they will only be shown to BT customers. We control the Retail highlights so if there’s any feedback regarding any of the highlights shown on the Retail devices, please let us know and we can forward these to our Product team. Although we do collect feedback from all devices, if you have any specific feedback for the BT highlights, we recommend that you contact BT either via their forums or by phone/email.
I am a (reluctant) BT customer, but not a BT TV customer.
You know my views on even seeing BT TV on my boxes; I think it is wrong, and should not be there unless I subscribe to BT TV.
I do hope that when you say BT customers, regarding BT highlights, you mean BT TV customers?
Or I will be looking to see how much spare space there is in my blue bin, which goes out tomorrow
I have had nothing pushed to me, and hope to keep it that way.
I think you need to ask @foz101, the OP whose complaint this is.
I guess we also need to ask him what channel he was looking at in the EPG; outside BT TV, inside BT TV, or indeed actually with the focus on the AMC channel at the time?
You have just spoilt next weeks release
To clarify, this is just for BT TV customers, so if you are on a BT line but not subscribed to BT TV, you will not receive highlights from BT.
NB: Marie will be going to the hairdresser to get some adverts in her hair on Friday
As pointed out by Sarah above, only BTTV customers will get Highlights from BT pushed to them, but they will only be its top level best content that may (or may not) be of interest to them.
Much like Discover, its a recommendation notification, not an advert.
Of all the aforementioned boxes above, plus those not mentioned, 20% of disk space on all platforms is reserved for push content. BT and YouView haven't gone that far, but Sky Q has, as it will download top recommended content onto your disc overnight up to a maximum of 20%.
This isn't necessarily a bad thing, because one may find something new that you like.
After all, I've been getting content pushed to me from Netflix for years and I have to admit, I've either liked or loved most of them.
If you don't have BT TV how on earth could you get BT TV highlights pushed to you???
If you phrased your question as :-
If you don't have BT as your ISP how on earth could you get BT TV highlights pushed to you???
though, I would take your point here.
To get a BT TV notification pushed to you, one needs a BT TV account, which you don't have, and so isn't going to happen. At all. Ever.
But can you explain how come you are so certain of this?
Ultimately I would expect it comes down to the software variant and associated configuration on the box, just as one would speculate is the case with the discrepancies with some other features at present, e.g. the code for discover is surely within the BT variant of software but it is turned-off/hidden by some accompanying BT config setting that is also on the box. So at present the highlight/spotlight feature is within the latest BT and retail software. At present the different config settings presumably inform the box of what spotlights to listen to/for (and probably from where) and display, and when to display them (e.g. just once or repeatedly if they wished).
On a retail box for now that would seem most likely to be spotlighting key new features after a software upgrade whereas for a BT box is is more often about advertising new content. I would then assume the config settings on ex BT TV customer boxes and on BT retail boxes are ultimately under BTs control (since they still dictate the software roll-outs to these boxes) and thus they can choose whether to set it such that highlights just display on (current) BT TV customer boxes, or all boxes of BT provenance.
If I had a pure retail box yet got BT related configuration and features/branding forced on me simply because they are my ISP then I too would be slightly annoyed by them and consider they are acting inappropriately. If, however, my box was of BT provenance, be that as an ex BT TV customer or a BT retail box, then I would accept that I made a choice to wed myself to them at the outset, for better or worse.... .
In the case of highlights, at the moment it has been clearly stated by Sarah the BT ones will only go to current BT TV customers. No doubt time will tell if that remains the case, e.g. perhaps an ex BT TV customer still using a BT provided box will rock up here at some point asking why they are seeing occasional 'ads' that are supposedly just for current BT TV customers when they just have the same box, software and ISP, but no current BT TV contract. And even if it is the case that only current BT TV customers get these 'ads' now, I would not put it past BT to push out a software and config update in the future that changes this for ex customer boxes and/or BT retail boxes (but perhaps only if they have BT as their ISP too).
‘Ever’ is a long time; and as the YouView software inflicts a BT TV entry on me that I believe has no business being there, I mistrust YouView on this.