More for me yesterday (13/6).
Home & Away CH5 @ lunchtime - series record - then recorded at 6pm
Neighbours CH5HD @ lunchtime - series record - then recorded at 5:30pm on CH5 (not HD)
Strangers in the Amish Country CH5HD @ 3:15 - set via the EPG
inclined to think that as the first recording failed it blocked the
other 2 until my wife turned the box on to do some catch-up around 5pm.
Box is a T2100 on 29.53. Transmitter is Crystal Palace.
The fix date will be before 2020, but they don't have enough resource, how's that? Have you heard the old saying .... ?
Thanks for bearing with us on
the issue, the issue has been identified and Humax are currently working on a
fix which is due to be tested shortly.
We appreciate this is frustrating and
assure you it’s being worked on as a priority. As soon as I have an update I
will post on this thread.
Not usually. YouView boxes have two levels of 'firmware'. Firmware is base software (inbuilt that comes with a box) that all boxes require and need, for the box to even operate. Humax, over a period of years, developed this base firmware, and still maintain it today. Then the second higher layer, often called features, are then added by the various YouView Development teams, such as say 'Discover'. So if say Discover went screwy, that would be a YouView problem, not Humax. From what Sarah has said above this has now been identified as a base firmware problem and so falls to Humax to solve.
There are two problems here. 1. Some users boxes won't record a programme when in their box is in standby where other boxes happily will when in such mode.2. That means its not a systemic problem, which is always the hardest to pin down.I agree with your comment that some delight in stating, if not declaring, that YouView is the worst platform out there, and yet years later, are still here. Despite the fact there are many others out there.
Anyway, it’s found now, and will be fixed shortly, we hope, though perhaps not for the holdouts still on OldGen, unless the firmware can be fixed independently of a YouView software release. If not, that will give the holdouts something to think about...
Sarah may ask all users who have had standby recording problems to become out in the wild trialists. But I'm expecting a pun there.
Sounding good :-
Good progees has been made over the weekend, an issue has been identified and a fix is currently being tested.
We'll provide a further udpate once testing has completed and we have a confirmed fix, but it's looking promising.