[Discussion] Humax retail software update 29.104.0
Philip Trott
Administrator Posts: 1,040 admin
Hi all,
Please feel free to discuss the latest Humax retail software update 29.104.0 in this discussion thread.
Please feel free to discuss the latest Humax retail software update 29.104.0 in this discussion thread.
5
Comments
Thanks Keith!
Have yet to determine a usage pattern that could be the root cause.
The one common factor is having the box on for a long time, over 8 or more hours of continual usage, include watching a mix of recording and live programmes, with a bit of myTV access to delete watched programmes.
The problem is that it hadn't started recording until the blue light was showing on the box, rather than the orange, so I only ended up with the last 5 minutes, while they were talking about the race.
This has happened since the box automatically upgraded to 29.104.0 and has never occurred before. I'm on one of the old 10 series boxes.
I've dropped you an email regarding this so we can investigate further
Thanks,
Sarah
For some reason your message didn't show up in my inbox here, but I did receive it by email on my computer. To answer your questions I'm on the recommended smart standby and connected by a direct ethernet cable.
I work in the software industry and simple believe that the current YouView software is not fit for purpose and full of bugs. Problems started when the interface was “updated” to the new UI design (loosing many features in the process) during the switch last year and has got worst since latest update. If not fit for older hardware the update(s) should not have been forced upon older devices.
Frankly I will not recommend YouView to anyone now, and will not be buying another YouView based box.
Head of Test at YouView gives tips to shipping good quality code
Google it - it really made me laugh. I worked in software development for over 30 years. If I produced such poor code as this I would be thoroughly ashamed and, as a contractor,expect to be 'let go'. Let alone for it 'pass' any sort of testing phase. The only reason I discovered I had a new update was when trying to track down the constant freezes that suddenly started happening and having to cycle the mains every day. To say this is due to failing hardware is ludicrous. Hardware was fine, new update and suddenly my hardware (and an awful lot of others') is now mysteriously failing? I think not. Was this tested at all? Just this morning I found the box had not gone to sleep, BBC1 was showing fine except the title and progress bar was showing, the picture was dimmed and it would not respond to any button presses - only possible action was to cycle the mains. Often the box decides to have a bit of a snooze for 2 or 3 minutes and then whizzes through all the key presses at top speed that you have aimlessly been pressing to get the thing to respond. This is ALL since the new upgrade.The only failing hardware is the shoddy remote where buttons fail to respond.
When you say that your box is not responding, can you confirm what you mean?
Have you tried rebooting it using the button on the front of the box? If not, you can do this by pressing and holding it for about 8 seconds and then it should display a 'waking up' screen. This is usually the best way to reboot the box as opposed to turning it off and on again at the plug socket.
We're currently investigating an issue with recordings failing altogether however from the reports we've received so far, we've not seen any where the recording missed the middle but successfully recorded the first and last parts of the recording. Can you explain what is happening in a bit more detail so we can understand the issue better?
Thanks,
Sarah
It ignores the remote control. The control is fine. Even did a Factory Reset but now realise that that was futile. Re gaps in the recording...exactly what it says. A programme recorded that should have been 30 minutes ended up at about 15!
I also have noticed that it completely makes up its own mind as to whether or not something has been watched or not. It happens both on the old box and on the new one. I put it down to lousy software.
We would suggest you try doing a remote control reset in case this helps with the response rate issue.
Thanks for explaining the issue in a bit more detail, this is what we usually call clipped recordings. This is when the recording ends earlier than it's scheduled to. There are many reasons this could happen however if it's happening to most of your recordings then it does sound like your box has an issue. Generally a Factory Reset will rid the box of anything which is making it not work as intended so if this has not helped the situation, we would recommend that you return it if it's within warranty for a replacement box.
Thanks,
Sarah
And Humax have sorted this out, in the T2000 and subsequent boxes, if too late for us original T10x0 owners.
I presume, @Hazydayz72, that you have tried the soft reset, and some of the Maintenance Mode options, to no lasting effect?
If so, then I fear you are looking at failed hardware. Depending on what it is, there are two regular remedies; the easy one, albeit at the cost of losing your recordings, is to swap out the hard disc.
Though this will not help if you have the other common issue, capacitors that have drifted out of spec. A search of this forum will turn up details of how this can be remedied, if you are handy with a soldering iron, or can access someone who is.
It would have been a nice gesture perhaps, from YouView or from Humax, if those who could demonstrate long ownership of a now-failed T10x0 could receive a voucher towards a newer box. But I expect it would be quite an administrative burden to check the veracity of such claims