Sorry, I was composing my information, before I read all the updates from yesterday, so I might be repeating what others have said.
I've had a YouView box for several years. I have several pages of recordings, pre-next gen, which are blank and a few, such as Laurel & Hardy recorded from Talking Pictures which are also blank (I guess the channel do not have the rights to the stills).
My remote was becoming tired so on the 4th of April I acquired a new remote off Ebay for £6.99. I tried to get the exact model as my original (URC179250-02R00), the advert said it was, but when it arrived I noticed a few differences and that the model was a URC179250-01R00. The buttons that had changed :-
"Sub/Del" button says "Delete Sub". "Picture of an up arrow/AD" says "Shift Audio". "Search" says "My View" - And goes straight to "My View" which I liked.
From day one I found, if I used the "My View" button, new recordings had a blank tile. For the first few weeks if I got to "My View" using the long way (Youview button then select My View) the blank tile would suddenly become a picture, so this wasn't a problem but then this stopped and I was getting blank tiles all ways. In the last few weeks all the new tiles are blank. I tried going back to the original remote but after a couple with pictures they are all blank again.
Now I'm not saying it was the remote that caused the problem, I'm just reporting what happened. It may be just a coincidence. If you told me the a remote could cause this problem like this I would laugh.
I've also noticed a couple of other symptoms :-
The "ribbon" under MyTv option, showing the latest recordings tile, is no longer being updated. The front/leading one is dated 12th April (Still Game) though it does have a picture. It only changes if I delete a pre 25th April recordings off the "ribbon" which is then replaced with another, pre 25th April, recording.
On my iPhone 5s app "MyTv", recordings have not been updated since 25th April. Also numerous recently deleted recordings are still listed with all the details and a picture tile though they are from pre 25th April. The "Schedule" is up to date though.
The details of my box are :-
Huawei Model DN370T.02.04P Variant 001
Last check for update 9th May Last check players & apps 3rd may Component software 3.2.108 (o020f4) Manufacturers software 70.44.212 Platform configuration 3849 ISP configuration 9
It is connected with an ethernet cable directly to a Sky braodband box.
If it would help get to the bottom of the problem I'm willing to post my box (and the new remote) to you as long as you try to use only non-destructive tests, so my recordings are not deleted.
I have the vague memory that someone with a Harmony remote found differences in YouView behaviour if they used the MyTV button, almost as if there was YouView housekeeping that only happened if you went via the blue ‘y’ button. Or maybe more than ‘almost’.So I wonder if it is not so much the remote per se, as the way you were using it, @scotty16
Thank you Roy & Keith. I'll try maintenance mode 2 &/or 4 this weekend (since I need to record my scheduled since the instructions I found says that it will be wiped).
I do wonder if I've had two problems. The first where the picture comes on if you go the long way and then second, with permanent loss of picture, which has started to occur post the 24th of April. Several people have reported this date.
I have only one recording set up for later today, as follows:Giro d'Italia Highlights at 19:00 on Quest (channel 37).In case you go home before reading this I have two recordings set up for tomorrow (Thursday), as follows:The World's Most Extraordinary Homes at 20:00 on BBC2 HD (channel 102)and Ambulance at 21:00 on BBC1 HD (channel 101)
I have this problem too. This is obviously NOT a localised issue with the box or set up as suggested by Sarah as we all have different boxes/setups but the have the same effects from the same date. The lack of tile pictures also mean that recent recordings do not show up in the mini menu when pressing blue Youview button then right to MyTV.My box details:Ex-Talktalk box (no longer on subscription)Huawei DN372T.01.02.PSoftware 72.44.211
Thank you Roy & Keith. I'll try maintenance mode 2 &/or 4 this weekend (since I need to record my scheduled since the instructions I found says that it will be wiped).I do wonder if I've had two problems. The first where the picture comes on if you go the long way and then second, with permanent loss of picture, which has started to occur post the 24th of April. Several people have reported this date.
Roy said:@Daniel reports that after an MM, the schedule is rebuilt from the cloud.
Finally... .. You didn't answer my question about whether there was a software update on or around 25 April.