update players and apps

johnnyshank

When I try to update players and apps I get "We can't update your players and apps, please try again later or visit support.youview.com for help" when I go to support there is no mention of it.
Any ideas ?

Roy

It’s a bug - you get this message whether there have been any updates or not.

johnnyshank

Thanks for that Roy, can it be fixed or do I just have to put up with it ?

Roy

You just have to put up with it, until YouView get their finger out.

You would think this would be one of the easiest things in the world for YouView to fix, but a surprising number of updates have come and gone with nothing done about it, since first it started happening 

jonesh

@Roy - Do the Players and Apps not update themselves automatically?

Roy

jonesh said:

@Roy - Do the Players and Apps not update themselves automatically?

Hi @jonesh

AFAIK, they do, but as with the software updates, overnight, unless you press that button to pull them in during the preceding day, once they are ready.

jonesh

Roy said:

jonesh said:

@Roy - Do the Players and Apps not update themselves automatically?

Hi @jonesh

AFAIK, they do, but as with the software updates, overnight, unless you press that button to pull them in during the preceding day, once they are ready.

I assumed that would be the case @Roy.

People might stop worrying about whether they have the latest version if YouView removed the option to update manually.

Roy

@jonesh

YouView’s update handling is pretty execrable 

Firstly, you shouldn’t be forced to update - every update causes a handful of users to lose their boxes, and a somewhat larger number to suffer unwished-for bugs. And don’t even get the OldGen holdouts started here 

I don’t know of any other device - not even YouView on Android TVs - where you can’t refuse an update, or delay it to a time of your own choosing 

Secondly, it’s not enough to know what version you are on; you need to look at a YouView support page to see if you are on the latest, as your box won’t tell you there is a newer release until YouView deigns to release it to your specific box 

Thirdly, while being told when your box last checked for an update is all very well and good, the really useful date and time - when your box actually last updated - isn’t available to you 

And think how many updates could be absolved from spurious ‘my box just updated and doesn’t work properly any more’ reports, if we could point the user to such a date 

And multiply these issues by a factor of your choosing for Player and App updates, if you care about what and when 

YouView maintain no central record, or none available to us at least, of such updates and version numbers. Nor any record of how you even check this on a Player or App, which is usually some arcane series of keypresses, and totally different from one to the next 

As to removing any manual update capability?

Well, quite apart from any considerations I list above, anyone who sets up a box for the first time, or returns to one after some period of time unused, needs to get an immediate update of both software and players, and not have to wait for this overnight, nor carry out one of the still rather stealth procedures of Maintenance Mode 

jonesh

We could do with a tongue-partially-in-cheek emoji @Roy.

All good points, particularly the ‘my box just updated and doesn’t work properly any more’ one. I accept that there are occasions when it is desirable to be able to update the software manually.

I suspect that most YouView box users, me included, don't really care what software version our box has got, or when it was last updated. All we want is for it to work reliably with the minimum of fuss. Oh, and to be able to jump to a specific point in a recording .

Roy

You were being YouView’s dream customer, until that last sentence