[Discussion] Humax retail software update 29.105.0

Hi all,
Please feel free to discuss the latest Humax retail software update 29.105.0 in this discussion thread.
This is a maintenance update containing a fix for the Failed Recordings issue and is for T1000 devices.
Thanks,
Sarah
Please feel free to discuss the latest Humax retail software update 29.105.0 in this discussion thread.
This is a maintenance update containing a fix for the Failed Recordings issue and is for T1000 devices.
Thanks,
Sarah
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We don't have any set dates for how long the rollouts take as they can vary from release to release however we do expect this one to be fully rolled out within the next week. Please note that this is subject to change.
We don't have any information as to when the Humax Retail T2000 devices will get the same update however, as soon as we have the software ready to go, we'll post the software thread right away.
Thanks,
Sarah
I've just had confirmation that the rollout of the 29.105.0 software is now complete
Any users who didn't have it prior to today should have received the update overnight.
Thanks,
Sarah
Box has lost its HD capability?
The channels you have lost all have in common that they are from the BBC B mux; BBC Four HD is on a different mux - do you get this or any other HD channel?
If the tuning algorithm is still as I recall it, the box spends the first 50% of the progress bar tuning SD channels, stopping as it encounters each mux to enumerate the channels it finds, and the second 50% doing the same on HD channels.
What do you see when you retune, comparing the two 50%s? Does it race through, or crawl through, that second 50% compared to the first 50%, and does it ever pause during the second 50%?
(@Sarah, you can possibly see from this how essential it is that we get more information during the tuning process than we do now, at least as an optional ‘Detailed View’, when we have diagnoses like these to do? Nothing fancy though - certainly nothing more complex than my £24 Bush plug-in digital tuner provides as standard without thinking about it).
Box needs a reset?
Can you do a soft reset of the box - while not recording nor about to, touch the centre ring for just over 8 seconds until the box reboots - and see if this brings your channels back?
Signal is marginal - OK for the TV but not strong enough for the box?
Do you know which transmitter your signal comes from? The latest retunes have been notorious for moving certain muxes out of the range handled by peoples’ aerials, especially in London. Perhaps this has happened here?
Accordingly, I suggest you next work through this guide, and let us know the results you find.
Can you check what your box looks like here? What you describe does not seem to correspond to a T1000 - maybe a T1010 or a T2000?
Does this page agree you are most likely on Heathfield when you enter your postcode and house number?
As you seem to be a BT TV subscriber, it may also be worth calling BT or going on the BT TV forum, to get some help with this.
Heathfield seems not to be a relay, but nonetheless not to be full service, so the BBC B mux is the only one that would give you HD channels from that transmitter.
Plusnet is BT-owned, but yes it has its own branding. Are you a subscriber to their TV service, and can actually watch those channels, or are they just something that appears in the EPG?
But Signal Strength has never mattered on YouView, except when there is not enough to give Signal Quality 100%.
What are the readings you are getting for this?
It’s just possible that your DVB-T2 tuner (the HD one) broke at or about the time of the retune, but that would be one hell of a coincidence.
That 48% is awfully low; maybe it does matter after all, even with 100% Quality on SD.
Can you work back up your aerial chain, as far as safety allows, making sure every connection is tight, and is not shorting?
Maybe try your YouView box as close to the aerial source as you can get, see what the results are?
Have you got a neighbour, family, or a friend nearby, where you could maybe pop round with your YouView box, try it on their aerial? See what Signal Strength you get, and if you can get the HD channels there?
And if it’s still not resolved, or it points to a non-obvious shortcoming in your aerial system, I think you will need to talk to a local aerial installer to resolve this, ask if he has encountered anything similar, and so on.