[Discussion] Android app update 11.2.2.3

SarahSarah Posts: 788Administrator admin
in Announcements
Hi all, 

Please feel free to feedback on the latest Android 11.2.2.3 update in this thread.

Thanks,
Sarah
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Comments

  • alal Posts: 1,281Member ✭✭
    edited 20 July 2018, 2:05PM
    Is this available yet? If I follow the link on your link it tells me the current version is 11.1.10 which is what I get on my Pixel2.
    Thanks
  • StephenStephen Posts: 651Member ✭✭✭✭✭
    We're doing the usual incremental-rollout game with this release, so it should become available to you relatively soon if it isn't already now.
  • Bob BoulbyBob Boulby Posts: 54Member ✭
    Does this fix the "Cannot connect" bug (YVM5010)?

    Bob.
  • SarahSarah Posts: 788Administrator admin
    Bob Boulby said:
    Does this fix the "Cannot connect" bug (YVM5010)?

    Bob.
    Hi Bob, 
    Can you let us know which Android device you are using where you are experiencing this error?
    Thanks,
    Sarah
  • Bob BoulbyBob Boulby Posts: 54Member ✭
    edited 23 July 2018, 6:11PM
    A Google Pixel running Android 8.1.0. There are many comments in the Play Store about this.

    Bob.
  • SarahSarah Posts: 788Administrator admin
    Bob Boulby said:
    A Google Pixel running Android 8.1.0. There are many comments in the Play Store about this.

    Bob.
    Hi Bob,

    We are aware of an issue with Google Pixels pairing with the YouView box which our team are still investigating. We have a fix out on iOS however it's taking a little longer to get it fixed on Android. Our team are happy to get Google Pixel users on board to trial the new software when it becomes available. If this is something you'd like to be involved in please let me know :)

    Thanks,
    Sarah
  • Bob BoulbyBob Boulby Posts: 54Member ✭
    You already have my details Sarah (from the Google Play Store). I was just hoping that the fix might be included in this release - just have to be a bit more patient :smile:

    Bob.
  • alal Posts: 1,281Member ✭✭
    Happy to trial with my pixel2 although I haven't had any connection problems yet.
  • SarahSarah Posts: 788Administrator admin
    al said:
    Happy to trial with my pixel2 although I haven't had any connection problems yet.
    Hi @al

    We're only seeking Pixel users who are experiencing the connection issue at the moment so you should be fine with the version you're on however if you do start experiencing any connection issues please let me know and we can get you added to it :) 

    Thanks,
    Sarah
  • Bob BoulbyBob Boulby Posts: 54Member ✭
    al said:
    Happy to trial with my pixel2 although I haven't had any connection problems yet.
    @al I think I'm right in saying that once connected you will stay connected. The problem is if you break the connection then you can't reconnect again.

    @Sarah, is this thought to be a hardware specific problem, I'd assumed that it was a problem with later versions of Android which Pixel phones are more likely to have?

    Bob.
  • SarahSarah Posts: 788Administrator admin
    Bob Boulby said:
    al said:
    Happy to trial with my pixel2 although I haven't had any connection problems yet.
    @Sarah, is this thought to be a hardware specific problem, I'd assumed that it was a problem with later versions of Android which Pixel phones are more likely to have?

    Bob.
    We've found these tend to be ones on the Oreo version of Android however, at least from the reports from users we've received in the viewer support team, I've found that it mainly seems to be affecting Pixel and Pixel2XL devices, I've not personally seen any for Pixel 2 (non-XL).

    I have a Pixel 2 myself which is on the latest update and also on Oreo and I have managed to connect to my YV box numerous times and send bookings without any trouble. 

    Thanks,
    Sarah
  • SquishedChipSquishedChip Posts: 1Member ✭
    Hi, I'm new to this thread but came across it while searching. I'm using a HTC 10 phone on Oreo and my phone can't find either of my YouView boxes. I've used the app Fing (which searches devices on the home network) and both boxes are visible. I've also tried two previous versions of the YouView app.
    The Samsung S7 on Oreo in the house can find and connect no problem.
    Not sure why one phone would work fine and another not.
  • RoyRoy Posts: 14,045Member ✭✭✭
    SquishedChip said:

    Not sure why one phone would work fine and another not.
    Hi @SquishedChip and welcome to the forum!

    Normally, the answer to this is that unlike on Apple/iOS, every manufacturer makes their own hardware decisions about what goes into an Android phone, and their own software decisions about exactly what Android looks like on the device, and what extensions to it are provided.

    And the YouView developers have to try to cater for all these different 
    flavours, to which end each new release of the app is tested on a battery of different Android phones, certainly including all the top-selling models.

    Which is probably why your Samsung S7 works and your HTC 10 doesn’t - maybe YouView will now have to buy one of these and try it.

    Though the issue with the Pixel phones is weird and troubling - Google famously use as close to stock Android as they can get, or at least they used to. And you would expect the Pixel phones to use pretty much the same hardware from model to model; but somewhere in there is what is probably a tiny difference that is tripping up the YouView Android app.
    ‘Does television exist for us to watch, or do we exist to watch television?’ - Noah Hawley
  • Bob BoulbyBob Boulby Posts: 54Member ✭
    Just updated my Pixel to Android 9 and the YouView app is connecting now.

    Bob.
  • SarahSarah Posts: 788Administrator admin
    Bob Boulby said:
    Just updated my Pixel to Android 9 and the YouView app is connecting now.

    Bob.
    Thanks for letting us know Bob :) 
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