YouView App “My TV” problem
[Deleted User] Posts: 0 ✭
Ok, so it’s Sunday night and I don’t have access to my T2000 box. So I’ve opened my YouView App to see if programs have recorded under the My TV bit and it looks like nothing has recorded since Friday daytime. Programs since Friday are still showing under the Schedule section but programs on series link are set to record next week. As I can’t check my box I wondered if anyone else has had this problem and what the outcome was? I have restarted my iPad and iPhone but hasn’t helped. I don’t want to uninstall the App in case the box is recording and I may want to send recordings to the box. I’m hoping it’s just an app issue!
Thank you in advance!
Thank you in advance!
When you next have access to your YouView box, can you let us know if these programmes recorded or if they failed so we can work out if it's the box or the app?
Looks pretty grim to me.
unfortunately the B****y thing failed to record yesterday and today according to my App after successfully recording on Monday Tuesday Wednesday. It
I use my box daily and it seems that if I use it recordings record but if I don’t they seem to sperodically fail! Oh well, it’s not the end of the world!
Also, my mum has the older model (T1000?) and she had one failed recordings.
Can you let us know which software version your box is now running? It's possible that your box has updated to the newer version of software which has the failed recordings fix in which would be why it's now working correctly. Even if the box is on standby, it will still commence a software update when it's available, usually overnight.
Depending on the model of your mums box, it should be updated to the software version which fixes fails recordings if it's a retail unit however if it's a BT T1000, it may not have received it yet. Please be aware that this recordings fix resolves failed recordings caused by a specific issue as mentioned here. It cannot prevent failed recordings which occur for other reasons out of our control such as the schedule changing, internet/aerial signal not being strong enough or a recording clash. These can happen but won't be anywhere near as prevalent as the issue experiences prior to the software update.