Only playing ads

graceygracey Posts: 1Member
Hi
Hoping you can help please...
Trying to watch Aussie tv show Neighbours, but MY5 is only playing the ads. 
Thanks in advance for any help.
Joe

Comments

  • RoyRoy Posts: 14,532Member ✭✭✭
    Hi @gracey

    What is the make and model of the YouView device you are having these issues on?

    The best advice for you will depend on which device it is.
    “Where’s ‘Jump to Time’ then? And all that other OldGen good stuff we were promised back, including the proper ‘Hide Channels’ and so on?” (Excerpt from ‘One Billboard Outside YouView Towers’, not coming soon to a box near you)
  • Tim CTim C Posts: 350Member ✭✭
    Just tried it for Wednsday's Neighbours & after the few minutes of ads it played the programme.
    “Where’s ‘Jump to Time’ and all that other OldGen good stuff that was promised to come back, including the proper ‘Hide Channels’ etc etc.., rather than the unnecessary & unasked for that does get added and serves no useful purpose? Give me optional lists as well :) ."
  • SarahSarah Posts: 933Administrator admin
    gracey said:
    Hi
    Hoping you can help please...
    Trying to watch Aussie tv show Neighbours, but MY5 is only playing the ads. 
    Thanks in advance for any help.
    Joe
    Hi Joe,

    Can you let us know your YouView box model and the software version it's currently running? If you're not sure how to find this, you can press 'Help' and then 'Info' on your remote. 

    Once we have more information we can look into this in a bit more detail :)

    Thanks,
    Sarah
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