DTR-T1000 (BT) YouView box cannot connect to internet
Hi everyone, I'm hoping someone can offer some advice on this. I got a DTR-T1000 from BT a couple of years ago when I had BT TV and everything worked fine. I bought a new house and started a separate contract with BT (without BT TV) and later cancelled my original BT contract for the old house. BT told me I could keep the T1000 but I cannot get it to connect to the internet in my new house.
I've plugged the network cable into my laptop instead of the T1000 and verified that is working. I also checked the Ethernet link light is lit (green) when the network cable is plugged in to the T1000. I also spotted the BT Smart Hub page is showing some data transfer for the device with the MAC address of my T1000 (8Mb uploaded, 198Mb downloaded). But still when I go to Settings > Broadband Connection > Auto connect on the T1000 it briefly displays "Connecting to router" then displays "Connecting to internet" for a while before stating "We can't connect to the internet".
Everything (to my way of thinking) suggests the local network and the T1000 networking are working, so I've run out of ideas. In particular I have no what the T1000 is looking for when it is "connecting to internet" and whether this problem could be related to the fact I no longer have BT TV?
Does anyone have any suggestions?
Thanks in advance,