Software Update
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[Deleted User]
Posts: 8 ✭
I have just purchased a BT youview box and there arequite a number of Channels that I can revieve with Freeview on my LG TV that I can't get on the youview box.
Model Name: DTR-T2100/500G/BT/DF
Model Code: 91-00438
BT Item Code: 080/753
For example channel 265 Planet Knowledge, no problem through Freeview on my TV, but through the BT Box I just get a display telling me that it is coming soon.
is this a software issue, or a fault with the box, if it software is there an update due. My box tells me that I have the latest software.
Any help will be very much appreciated.
Many Thanks
Model Name: DTR-T2100/500G/BT/DF
Model Code: 91-00438
BT Item Code: 080/753
For example channel 265 Planet Knowledge, no problem through Freeview on my TV, but through the BT Box I just get a display telling me that it is coming soon.
is this a software issue, or a fault with the box, if it software is there an update due. My box tells me that I have the latest software.
Any help will be very much appreciated.
Many Thanks
0
Comments
Releases are always based on the box model, not on your ISP, so as this is a BT box, you talk to BT about it, whether or not BT are your ISP.
The box will always tell you that you have the latest software, even if there is a new, later, release out, unless your box is actually due to receive it that day, in which case it will download it instead of giving you that message.
Just one of the ways in which the design of YouView misleads the unwary
But you can check the latest state of play by looking at this page and comparing the release information given with the current version your box is on, which you will find under Settings/Software.
However, there is currently no reported bug with Planet Knowledge; it used to be that YouView had trouble with these Freeview channels over IP, but I thought that was past us now.
But BT are who you should speak to about this, even if only to ask how soon is ‘soon’? Contact them, by phone or web according to your preference, according to these details.
YouView boxes can't get channel 265, Planet Knowledge, and a few others, due to the fact they use a different streaming format known as DVB-DASH, which YouView boxes aren't compatible with. YouView and all its players and apps use HTML-5.
I can get Planet Knowledge on both my Samsung full HD smart TVs that are a good few years old now.
Darren
Oh dear.....
”YOUVIEW/TALKTALK
YouView set-top boxes do not support the standard technology Planet Knowledge and similar Freeview HD services use to stream TV and other video via the Internet. As a result, these set-top boxes are not Freeview HD devices, and so are not compatible with Planet Knowledge. We are looking at ways we could bring Planet Knowledge to YouView boxes, but have no firm plans to do so at the present time.
In the meantime, we suggest you contact YouView directly asking them if and when they will support Freeview-based Internet services such as Planet Knowledge.”
On a personal basis I cannot recommend this box to anyone.
The internet, Sky, Virgin, Freeview AND YouView. And they are always very clear on and in that distinction.
So misleading, incorrect, and likely to draw the wrath of the ASA, now that online representations are included in their remit.
Perhaps someone from YouView Towers would like to have a quiet word in BT’s shell-like, so they can add one of those tiny superscripted numbers leading to a qualification of ‘every’, like the ones on the Sony website that qualify ‘can record’?
BT Youview+ Set Top Box with Twin HD Freeview and 7 Day Catch Up TV, No Subscription.
I have requested a full refund and await the supplier's response.
Planet Knowledge uses a technical format provided by Arqiva known as MHEG-IC,
Which the majority of boxes on the market today aren't compatible with and can't get.
https://community.youview.com/youview/discussion/7037115/the-bbc-to-move-towards-hbbtv
Truth be told, I'm surprised they are still around.
Freeview itself is, or was, channels available over the air, therefore those delivered via aerial.
Nowhere are they alluding to Freeview+ which is a different beast, and includes the internet streamed channels on compatible devices.
All Freeview platforms, unfortunately, include the 200 range stations in the guide, but only those connected to the internet can receive them, which may cause confusion. Freeview TVs can't receive them (none smart TVs)
Youview, as we know, uses Freeview as it's base, not the plus version, and then adds their own accesses for other content. Freeview+ does exactly the same, uses Freeview as a base then "add-on", so I think they are correct, but it's the blurring in customers minds as to what they perceive Freeview to be that causes the confusion.
It will be interesting to see the final outcome of the OP's complaint, but the description could well be deemed to be accurate.
Its also not a requirement that any TV box available in the past or today, has to have internet capability. Freeview channels (DTT) are provided by a company called DTV Services Ltd. Their channels are purely over the air and don't provide internet services. The IP (internet channels) in the 200's range are provided by Arqiva and their reception, much like Freeview lite areas, is not guaranteed.
So I guess you could say its a tough'ey.