Software Update

[Deleted User][Deleted User] Posts: 8
edited 27 October 2018, 11:29AM in Support
I have just purchased a BT youview box and there arequite a number of Channels that I can revieve with Freeview on my LG TV that I can't get on the youview box. 
Model Name: DTR-T2100/500G/BT/DF
Model Code: 91-00438
BT Item Code: 080/753

For example channel 265 Planet Knowledge, no problem through Freeview on my TV, but through the BT Box I just get a display telling me that it is coming soon.

is this a software issue, or a fault with the box, if it software is there an update due.  My box tells me that I have the latest software.

Any help will be very much appreciated.

Many Thanks


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Comments

  • RoyRoy Posts: 14,687Member ✭✭✭
    Your best option is to pose your question to BT these days, as the YouView releases are going their separate ways.

    Releases are always based on the box model, not on your ISP, so as this is a BT box, you talk to BT about it, whether or not BT are your ISP.

    The box will always tell you that you have the latest software, even if there is a new, later, release out, unless your box is actually due to receive it that day, in which case it will download it instead of giving you that message.

    Just one of the ways in which the design of YouView misleads the unwary  :(

    But you can check the latest state of play by looking at this page and comparing the release information given with the current version your box is on, which you will find under Settings/Software.

    However, there is currently no reported bug with Planet Knowledge; it used to be that YouView had trouble with these Freeview channels over IP, but I thought that was past us now.

    But BT are who you should speak to about this, even if only to ask how soon is ‘soon’? Contact them, by phone or web according to your preference, according to these details.
    I see the police have a new call-in code: DOE, for ‘Driving Offences Excused’
  • Roy, thanks for your very prompt and informative response.
  • VisionmanVisionman Posts: 9,144Member ✭✭✭
    Hi DynaTech300,

    YouView boxes can't get channel 265, Planet Knowledge, and a few others, due to the fact they use a different streaming format known as DVB-DASH, which YouView boxes aren't compatible with. YouView and all its players and apps use HTML-5.
  • Thanks for the information.
  • DarrenDarren Posts: 264Member ✭✭
    I just looked at channel 265, Planet Knowledge on my BT Youview box and it comes up with a place holder saying Planet Knowledge coming soon.
    I can get Planet Knowledge on both my Samsung full HD smart TVs that are a good few years old now.

    Darren
  • RoyRoy Posts: 14,687Member ✭✭✭



    Oh dear.....

    ”YOUVIEW/TALKTALK

    YouView set-top boxes do not support the standard technology Planet Knowledge and similar Freeview HD services use to stream TV and other video via the Internet. As a result, these set-top boxes are not Freeview HD devices, and so are not compatible with Planet Knowledge. We are looking at ways we could bring Planet Knowledge to YouView boxes, but have no firm plans to do so at the present time.

    In the meantime, we suggest you contact YouView directly asking them if and when they will support Freeview-based Internet services such as Planet Knowledge.”

    I see the police have a new call-in code: DOE, for ‘Driving Offences Excused’
  • VisionmanVisionman Posts: 9,144Member ✭✭✭
    Yesterdays technology.... and their platform went bust. Arqiva really did cock this one up.
  • Darren said:
    I just looked at channel 265, Planet Knowledge on my BT Youview box and it comes up with a place holder saying Planet Knowledge coming soon.
    I can get Planet Knowledge on both my Samsung full HD smart TVs that are a good few years old now.

    Darren
    Yes it's the same with me. I am very disappointed with the box, whilst it looks good in its sales description, I feel that there are things missing that I feel should be mentioned.

    On a personal basis I cannot recommend this box to anyone. :'(
  • VisionmanVisionman Posts: 9,144Member ✭✭✭
    edited 28 October 2018, 8:03AM
    If you want to use yesterdays technology, no, you can't. 
  • joneshjonesh Posts: 1,239Member ✭✭✭
    edited 5 November 2018, 5:09PM
    it looks good in its sales description, I feel that there are things missing that I feel should be mentioned.
    Have you ever seen a sales description that mentions things that a product doesn't do [Deleted User]?
  • [Deleted User][Deleted User] Posts: 8
    edited 5 November 2018, 5:11PM
    jonesh said:
    it looks good in its sales description, I feel that there are things missing that I feel should be mentioned.
    Have you ever seen a sales description that mentions things that a product doesn't do [Deleted User]?
    No, but it is described as a Freeview box, giving the impression that it provides all Freeview channels and it doesn't, this is misleading and not accurate.




  • Yasha NokeYasha Noke Posts: 314Member
    edited 5 November 2018, 5:12PM
    jonesh said:
    it looks good in its sales description, I feel that there are things missing that I feel should be mentioned.
    Have you ever seen a sales description that mentions things that a product doesn't do [Deleted User]?
    No, but it is described as a Freeview box, giving the impression that it provides all Freeview channels and it doesn't, this is misleading and not accurate.




    The channels you are missing come via the internet and not via the DTT transmissions.  The word 'Freeview' does have a number of different meanings.  One of them usages which is  common is to use the word 'Freeview' instead of 'DTT'.  Youview boxes are capable of receiving all the UK DTT transmissions that Freeview boxes can.  Because of that the use of the word freeview in reference to youview boxes can sometimes be valid.

    The box you have is not normally sold directly.  The DTR-T2100 is a box that BT supply 'free' with many of their BT TV subscriptions.  Unwanted DTR-T2100 are obtainable and if unused are frequently sold as 'new'.  Presumably you did not buy your DTR-T2100 from a major outlet.  What was the description that accompanied the sale? If the the seller has given a misleading description concerning 'Freeview', and the discrepancy is non-trivial , and you can claim that you were not aware of the real facts, then you may have a case for returning for a full refund under UK consumer regulations.

    Are you ware that watching theses internet channels on your TV that you would not be losing the ability to record them as that is not possible on a Freeview recorder?  Magic (TV), Kiss (TV), Kerrang (TV), Vision TV, Arise News, BoxNation (LCN 268 on Freeview boxes), Bollywood HD, Adult Party, Xpanded TV, QVC and Hochanda's extended coverage, and currently Planet Knowledge and Sports Channel Network are not recordable on freeview+/play boxes.




  • I have said all that I am going to say on this matter.  Many thanks to all who have responded
  • RoyRoy Posts: 14,687Member ✭✭✭
    edited 5 November 2018, 5:12PM
    jonesh said:
    it looks good in its sales description, I feel that there are things missing that I feel should be mentioned.
    Have you ever seen a sales description that mentions things that a product doesn't do [Deleted User]?
    No, but it is described as a Freeview box, giving the impression that it provides all Freeview channels and it doesn't, this is misleading and not accurate.
    Described where, and by whom, as a Freeview box? It isn’t, and YouView are very careful not to describe it as such.
    I see the police have a new call-in code: DOE, for ‘Driving Offences Excused’
  • VisionmanVisionman Posts: 9,144Member ✭✭✭
    edited 29 October 2018, 3:33AM
    Well, where the BBC is concerned, they describe their various platforms as -
    The internet, Sky, Virgin, Freeview AND YouView. And they are always very clear on and in that distinction.
     
  • RoyRoy Posts: 14,687Member ✭✭✭
    edited 29 October 2018, 6:42AM
    Hmmm.... my attention has been drawn to the following, which has the strapline, repeated numerous times :-
    • BT Sport and every Freeview channel
    But as Visionman says, old technology (though I am not quite sure if he means YouView boxes, which have fallen behind the curve, e.g. re HDR, or if he means DVB-DASH, which though it may be old is still inconveniently present, and required for any device claiming to offer ‘every Freeview channel’).

    So misleading, incorrect, and likely to draw the wrath of the ASA, now that online representations are included in their remit.

    Perhaps someone from YouView Towers would like to have a quiet word in BT’s shell-like, so they can add one of those tiny superscripted numbers leading to a qualification of ‘every’, like the ones on the Sony website that qualify ‘can record’?
    I see the police have a new call-in code: DOE, for ‘Driving Offences Excused’
  • [Deleted User][Deleted User] Posts: 8
    edited 5 November 2018, 5:14PM
    Roy said:
    jonesh said:
    it looks good in its sales description, I feel that there are things missing that I feel should be mentioned.
    Have you ever seen a sales description that mentions things that a product doesn't do [Deleted User]?
    No, but it is described as a Freeview box, giving the impression that it provides all Freeview channels and it doesn't, this is misleading and not accurate.
    Described where, and by whom, as a Freeview box? It isn’t, and YouView are very careful not to describe it as such.
    I didn't say it was BT, this is the description that misled me.

    BT Youview+ Set Top Box with Twin HD Freeview and 7 Day Catch Up TV, No Subscription.


    I have requested a full refund and await the supplier's response.



  • VisionmanVisionman Posts: 9,144Member ✭✭✭
    Just be careful which box you choose next, DynaTech300, as a awful lot of them can't get a DVB-DASH data stream channel either. As they also run with HTML-5 only.
  • RoyRoy Posts: 14,687Member ✭✭✭
    edited 5 November 2018, 5:14PM
    Roy said:
    [Deleted User]
     said:
    jonesh said:
    [Deleted User]
     said:
    it looks good in its sales description, I feel that there are things missing that I feel should be mentioned.
    Have you ever seen a sales description that mentions things that a product doesn't do [Deleted User]?
    No, but it is described as a Freeview box, giving the impression that it provides all Freeview channels and it doesn't, this is misleading and not accurate.
    Described where, and by whom, as a Freeview box? It isn’t, and YouView are very careful not to describe it as such.
    I didn't say it was BT, this is the description that misled me.

    BT Youview+ Set Top Box with Twin HD Freeview and 7 Day Catch Up TV, No Subscription.


    I have requested a full refund and await the supplier's response.



    Can you say where the quote comes from? Who is it who has got this wrong?
    I see the police have a new call-in code: DOE, for ‘Driving Offences Excused’
  • Quick google search brings these results up - so it's not one place it is lots including Amazon & John Lewis.
    Also BT themselves on the non-record box say "The ultra-compact YouView box gives you 7 days of catch-up TV and the full range of Freeview channels"


  • joneshjonesh Posts: 1,239Member ✭✭✭
    edited 30 October 2018, 6:42PM
     
  • joneshjonesh Posts: 1,239Member ✭✭✭
    edited 30 October 2018, 5:44PM
    John Lewis describe the BT box that they supply as a Smart 500GB Freeview HD Digital TV Recorder, which I think is factually incorrect. 

    The Freeview website says that Planet Knowledge is Available on select Freeview HD connected TV and Recorders.
  • RoyRoy Posts: 14,687Member ✭✭✭
    Well, the channels it tunes in - and the website does specify ‘tuner’ - are all Freeview channels. There is no claim there that it covers ‘every Freeview channel’ like the BT website does.
    I see the police have a new call-in code: DOE, for ‘Driving Offences Excused’
  • VisionmanVisionman Posts: 9,144Member ✭✭✭
    Upon a review of previous threads on this topic, I need to correct myself.
    Planet Knowledge uses a technical format provided by Arqiva known as MHEG-IC,
    Which the majority of boxes on the market today aren't compatible with and can't get.
    https://community.youview.com/youview/discussion/7037115/the-bbc-to-move-towards-hbbtv
    Truth be told, I'm surprised they are still around.
  • Rereading the thread, I think BT is actually correct. 
    Freeview itself is, or was, channels available over the air, therefore those delivered via aerial.

    Nowhere are they alluding to Freeview+ which is a different beast, and includes the internet streamed channels on compatible devices.

    All Freeview platforms, unfortunately, include the 200 range stations in the guide, but only those connected to the internet can receive them, which may cause confusion. Freeview TVs can't receive them (none smart TVs)

    Youview, as we know, uses Freeview as it's base, not the plus version, and then adds their own accesses for other content. Freeview+ does exactly the same, uses Freeview as a base then "add-on", so I think they are correct, but it's the blurring in customers minds as to what they perceive Freeview to be that causes the confusion.

    It will be interesting to see the final outcome of the OP's complaint, but the description could well be deemed to be accurate.

  • joneshjonesh Posts: 1,239Member ✭✭✭
    edited 30 October 2018, 10:43PM
    The Amazon website states that the YouView box is a BT Youview+ Set Top Box with Twin HD Freeview, which it is. The John Lewis website states that the the YouView box that they supply is a BT YouView+ Smart 500GB Freeview HD Digital TV Recorder, which it isn't, I think.

    Isn't Freeview HD a trademark? YouView boxes don't display a Freeview HD logo, so presumably they don't conform to the Freeview HD standard.
  • joneshjonesh Posts: 1,239Member ✭✭✭
    edited 30 October 2018, 10:50PM
    Stevef said:
    Nowhere are they alluding to Freeview+ which is a different beast, and includes the internet streamed channels on compatible devices.
    Freeview+ is the logo applied to a Freeview device with recording capability. The standard doesn't have to include internet connectivity.
  • VisionmanVisionman Posts: 9,144Member ✭✭✭
    Freeview, Freeview+ & Freeview HD are trademarked logos to which youView doesn't subscribe, hence why there are no logo's on it.

    Its also not a requirement that any TV box available in the past or today, has to have internet capability. Freeview channels (DTT) are provided by a company called DTV Services Ltd. Their channels are purely over the air and don't provide internet services. The IP (internet channels) in the 200's range are provided by Arqiva and their reception, much like Freeview lite areas, is not guaranteed.

    So I guess you could say its a tough'ey.
  • joneshjonesh Posts: 1,239Member ✭✭✭
    Visionman said:
    Its also not a requirement that any TV box available in the past or today, has to have internet capability.
     Freeview Play?
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