[Issue resolved] My5 and Milkshake! players not working on some devices

SarahSarah Posts: 1,040Administrator admin
edited 29 November 2018, 12:32PM in Announcements
Hi everyone,

We're aware of an issue where the My5 and Milkshake! players may not open correctly or get stuck on loading when accessed through Players & Apps or launched through the guide. This issue is being investigated with Channel 5 and we will update once we get more information.

Thanks,
Sarah

Comments

  • SarahSarah Posts: 1,040Administrator admin
    Hi all,

    This issue is still being worked on at the moment, we'll update once we get some news.

    The Channel 5 service status for this issue can be found here.

    Thanks,
    Sarah
  • SarahSarah Posts: 1,040Administrator admin
    edited 28 November 2018, 10:16PM
    Hi all, 

    This is still being worked on but in the meantime, users can try manually updating players and apps which might resolve the issues.

    We'll post again once we have a new update to share.

    Thanks,
    Sarah
  • SarahSarah Posts: 1,040Administrator admin
    Hi all,

    This issue is now resolved. 

    If you find that you are unable to launch the My5 and Milkshake players, you can try manually updating players and apps as this should resolve the issue.

    Thanks,
    Sarah
  • Phil_SPhil_S Posts: 2Member
    I'm here because of a problem with My 5 app not loading. On loading comes up with an error like "Milkshake not up-to-date" "system error". I didn't even know what Milkshake was and worst of all, no idea how to update it. I don't have youview, or I'm not aware of it. The TV is a two year old Samsung smart TV and its software was updated on 12th Dec 2018. The My5 app had always worked until last night. Then went through a very frustrating hour or two trying everything to get it working again. No other apps like BBC liveplayer or all4 were affected.
    Eventually through luck rather than expertise, it seems to be working again but time will tell. To whoever introduced this error on my TV, not best pleased and please don't do it again - I want to watch TV, not trying to fix it.
  • SarahSarah Posts: 1,040Administrator admin
    Phil_S said:
    I'm here because of a problem with My 5 app not loading. On loading comes up with an error like "Milkshake not up-to-date" "system error". I didn't even know what Milkshake was and worst of all, no idea how to update it. I don't have youview, or I'm not aware of it. The TV is a two year old Samsung smart TV and its software was updated on 12th Dec 2018. The My5 app had always worked until last night. Then went through a very frustrating hour or two trying everything to get it working again. No other apps like BBC liveplayer or all4 were affected.
    Eventually through luck rather than expertise, it seems to be working again but time will tell. To whoever introduced this error on my TV, not best pleased and please don't do it again - I want to watch TV, not trying to fix it.
    Hi Phil,

    I would recommend that you contact Samsung or Channel 5 regarding this issue as they will be able to assist you further and look into the TV if required. 

    Thanks,
    Sarah
  • Phil_SPhil_S Posts: 2Member
    Thanks.
    I'm afraid I don't have a high opinion of Samsung Support and have never had a problem resolved by them. Using My5 on a mobile is light-years easier to use than a TV or computer.
    I have just spent an hour putting right a TV at an elderly neighbour's thanks to someone tinkering. Some of these users rightly would not have a clue what to do next. Getting a message like download the milkshake app when it isn't listed on the TV just makes life a bit more difficult.
  • RoyRoy Posts: 15,138Member ✭✭✭
    Phil_S said:
    Thanks.
    I'm afraid I don't have a high opinion of Samsung Support and have never had a problem resolved by them. Using My5 on a mobile is light-years easier to use than a TV or computer.
    I have just spent an hour putting right a TV at an elderly neighbour's thanks to someone tinkering. Some of these users rightly would not have a clue what to do next. Getting a message like download the milkshake app when it isn't listed on the TV just makes life a bit more difficult.
    What Sarah is ever so politely trying to tell you is that this is a YouView forum, and your problem is not on a YouView device, so there’s nothing we can do except sympathise; and even if the problem were on a YouView device (where it would have been exactly the same as you got on your TV, and equally likely to discombobulate the elderly) it was a Channel 5 problem that YouView had no control over. Nor Samsung, come to that.

    But as someone who has been waiting since August for one of his Samsung TVs to get past ‘Loading’ on the BBC iPlayer (and thus am very glad that I have no such problems using it on my YouView box) it has been the BBC I have vented at, not Samsung, as the BBC have taken ownership of the problem. Even if they just wind up telling Samsung what they should fix...
    Where do all those characters that you type in search boxes and which never appear go to?
  • Mmmm... strange. My5 is not playing programs but does play the adverts and then has a star-like object spinning endlessly on the screen ! Curious 

  • RoyRoy Posts: 15,138Member ✭✭✭
    edited 13 January 2019, 11:40AM
    Mmmm... strange. My5 is not playing programs but does play the adverts and then has a star-like object spinning endlessly on the screen ! Curious 

    A partial explanation of what you are seeing is that the adverts are served from one server while the actual programmes are served from another.

    The providers of the ad-supported services, ITV, Channel Four and Channel 5 are curiously much much better at providing the ad streams than they are the programme streams; and almost all of the problems with their Players are down to the difficulties they have with the handback from the ad servers to the programme servers.

    World-weary cynics like me wonder out loud why there are never any problems handing over from the programme servers to the ad servers. But then we recall the mantra ‘follow the money’ and all is explained.

    The providers of these Players though, should take heed that though it may be the ad servers that bring in all the revenue, we aren’t going to watch their Players if they can’t guarantee that there will, at the end of each burst of ads, be a reliable return to the programmes that we put their Players on to watch.
    Where do all those characters that you type in search boxes and which never appear go to?
  • VisionmanVisionman Posts: 9,378Member ✭✭✭
    edited 13 January 2019, 11:20AM
    Roy's trying to say in a roundabout way the PSB players are *rap. Though the adverts they display aren't and will always play to perfection.
  • RoyRoy Posts: 15,138Member ✭✭✭
    Visionman said:
    Roy's trying to say in a roundabout way the PSB players are *rap. Though the adverts they display aren't and will always play to perfection.
    Thanks @Visionman.

    Where would we be without someone to interpret my oracular expositions?  :p
    Where do all those characters that you type in search boxes and which never appear go to?
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