Unable to download guide

kjn1kjn1 Posts: 2Member
Hi, replacement. BT TV box received today, de registered  old box successfully, when connected up,new box successful message received, when pairing BT TV box and iPad, then waiting for guide to download after a couple of minutes getting a message up saying Tech problem, error code YVM 504 (36404) any help/ advise appreciated,
many thanks.


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