YVM5010 Error

adamyadamy Posts: 1Member
Hi, I’m getting error YVM5010 when trying to connect my iPhone to my BT YouView+ box via the app. The YouView box and phone are in the same network. Ive restarted both my phone and box. 

Any ideas what what else I can try?


  • RoyRoy Posts: 15,133Member ✭✭✭
    If you are using power line adapters, try temporarily moving your YouView box so it is in direct, single Ethernet cable, contact with your router, and then try pairing.

    Nobody quite knows why PLAs should interfere with the process, but some people have found that they do.
    Where do all those characters that you type in search boxes and which never appear go to?
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