Audio Description drowned out by soundtracks etc
in Support
I am registered blind and rely on Audio Description (AD) when watching TV.
When I first started to use AD a few years ago the volume of the background
Regards
Ian Broadbent
When I first started to use AD a few years ago the volume of the background
noise/music was reduced whenever AD come on but now it isn't. Whether I watch live TV or recordings, audio description is now often drowned out by the background music or by loud background noise say in action scenes or by the general background noise in say a pub. This makes some programmes unwatchable for me.
I have the AD volume set to max..
However if I watch the same programmes via catchup the background noise etc IS reduced and I can hear the AD.
Does anyone else have this problem?Regards
Ian Broadbent
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Comments
There is no YouView support that @laticsrblu can talk to any more
He is supposed to be able to go to his ISP, if that is BT or TalkTalk; otherwise posting on the Community is it, though that does get the matter laid before @Sarah and @Louise, who can maybe take it further for him.
Can you let me know which YouView box model you are using and roughly how long you've had this issue for?
Thanks,
Sarah
If you want to keep TalkTalk as your ISP, you can perfectly well use a Humax box with them, even with TalkTalk TV. And you can get a Humax box very inexpensively off eBay.
But if you want a seamless service, which in your circumstances you may prefer, then BT broadband is available pretty much anywhere except where the handful of FTTP ISPs operate, as fast as or faster than anyone else, and BT TV will bring you a hassle-free Humax box on a low monthly subscription.
Damn them......
Does this issue happen with all content that you watch or is it only on specific channels? Any examples of these would be helpful so we can pass the information on.
Thanks,
Are you still with TalkTalk as a provider with subscription channels?
Thanks,
Sarah