No HD channels

CazzaCazza Posts: 3Member ✭
in Support
I have a dtr t2000 and it keeps losing the HD channels. The channels have been rescanned and sometimes they come back but this time they haven't. Also all the scheduled recordings had gone! The aerial is fine as when plugged into the TV all the channels are there and work perfectly. We have done a master reset and they still do not work. 

Comments

  • John LJohn L Posts: 155Member ✭
    Good morning Cazza, welcome to the "world of Youview" forum. Firstly which area do you live? Your tv aerial might be affected with the bbc reshuffle of channels because of mobile data. The scheduled recordings should return once the pvr is able to obtain those channels. The data is stored in the cloud & should return to your box.
    ****For a test, try scheduling a programme from epg for any channel you can still receive & see if it shows up in schedules. That's the first test I would do, just so you know pvr is working ok & not faulty. ****
    Have you got a aerial booster fitted, if not this may help? I know you mention your tv is ok, so aerial may be fine for this but if there is still a problem on Youview, follow the maintenance details https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode?q=maint but don't select delete recordings & try retune again. You might need a new aerial as com7/8 range is outside of older aerials range. Hope I may have given you some help. Good luck. John L
  • CazzaCazza Posts: 3Member ✭
    Thank you for you message. The recordings are working fine and showing up in the schedule. We definitely do not need a new aerial there is a problem with the box not receiving the HD channels the TV gets them no problem
  • SarahSarah Posts: 982Administrator admin
    Hi @Cazza
    Welcome to the forum :) 
    Can you please let me know the transmitter your box is getting signal from? If your not sure, enter your postcode and door number on the Digital UK website here and it will tell you which one you're likely to be connected to. 
    Thanks,
    Sarah
  • John LJohn L Posts: 155Member ✭
    Cazza said:
    I have a dtr t2000 and it keeps losing the HD channels. The channels have been rescanned and sometimes they come back but this time they haven't. Also all the scheduled recordings had gone! The aerial is fine as when plugged into the TV all the channels are there and work perfectly. We have done a master reset and they still do not work. 
    Cazza, you mentioned your scheduled recordings had gone. So I assumed you meant programmes that you had "scheduled in advance" before they are recorded, not the recordings on the hard drive. Hope you are able to solve your problem. Have a good day. John L
  • CazzaCazza Posts: 3Member ✭
    Problem solved. Got rid of the dtrt2000 and bought a new humax box that works perfectly so obviously the other was faulty. Thanks for the feedback though 👍
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