This is happening with me too. Recently got a new Youview box from BT and iplayer and Prime work fine, but All4 plays the initial adverts then gets stuck on the 4 dots loading page. All the players are up to date, have rebooted the box but no luck. I can cast All4 off my phone fine, and our Freeview Play TVs work fine, just this new small Youview box that has the problem, any ideas please?
I have just bought a Sony AG9 and it is experiencing the same problem of playing the starting ads on All4 then stalling on the program load page (four small square dots). Software is up to date and on auto update, apps are on auto update, cache has been emptied. Other apps work fine and BBC iPlayer works brilliantly. Any suggestions?
This issue occurs when you have not ticked the "Sony
Smart TV Services" box during set up. Please go to Settings > Initial
Set Up and from here you'll get to go through these options again. Once you've
done this, these apps should work. Please note that some apps also require an
aerial connection due to them having region based content.
Let us know how you get on