Youview hell

MoleMole Posts: 10Member
For about a week now I keep getting error codes popping up, none of the solutions work.
Today while watching the TV youview keeps giving me pop up say signal losted, even though we can still see the picture.
I've now today checked my internet speed, my download load speed keeps going up & down, in the 15 minutes checking, my lowest reading was 4.98 & my highest was 29.5.
We had this problem in the past, it seems to happen when the weather's wet.
What To do ? Am I the only one with this problem ! 

Comments

  • Think your blaming the wrong guy here. God knows youview isn't perfect but I'm pretty sure it's issues are not weather related. 
    My money would be on your ariel as when it rains water could be getting into the cable .


  • MoleMole Posts: 10Member
    Stephen, my thinking is water is getting into BT underground cable or connection box, we have no issues when the weather is is dry.
  • MoleMole Posts: 10Member
    Stephen checked my TV signal quality it's 96%
  • I've reported this too. I'm only getting this on my Humax box. I also have a TalkTalk box on the same aerial, connected via a splitter / booster so same signal. I've swapped the leads round to no effect.

    TalkTalk bix is showing signal on Quest HD at 51/51 solid no issues. Human is swing strength at 74% but signal quality fluctuates from 5 to 30%. Picture and some are solid behind the error message.
  • MoleMole Posts: 10Member
    I'm now thinking I have more than one problem, so I'm going to get my ariel checked first.

    It would be handy to know how much the signal or quality has to drop before the pop up comes up saying signal losted, any ideas ? Plus it would be handy if you could turn this pop up off.
  • RoyRoy Posts: 14,818Member ✭✭✭
    edited 26 January 2019, 2:51PM
    @Mole

    Report your broadband speed issues to your ISP. They can check your line, fix anything they can address, and get BT Overreach looking at anything physical, like water getting into the cables or cabinets.

    But this should be independent of any aerial issues, as these are purely between your box and the aerial on your roof, in your loft, or wherever.

    But there is still plenty to go wrong there, from corrosion, through water in the head amplifier, badly made or connected cables, and so on. So carry out a visual inspection, and if you can’t find anything, or you can see potential problem but they are high up, get a local aerial specialist to check your setup, and fix or replace anything that isn’t operating properly.

    I can’t speak for Huawei boxes, but Humax boxes should be showing 100% Quality at all times, though Signal Strength may drop, maybe to as low as 50%. Racking off a variable attenuator in my aerial chain, I lost YouView at about 91% Quality; I can’t imagine it working at 30% or lower, @Stevef_fr8ys.

    @Mole, which Maintenance Mode options have you tried?
    Does HDMI stand for Hardly Dare Mention It?
  • Which transmitter are you on? The reports I have seen seem to relate to crystal palace and channels on coms 7 and 8.
  • RoyRoy Posts: 14,818Member ✭✭✭
    edited 26 January 2019, 3:46PM
    Which transmitter are you on? The reports I have seen seem to relate to crystal palace and channels on coms 7 and 8.
    These are the most egregious examples of the consequences of the channel clearances for 4G use, because the aerials almost universally in use across London, unless replaced or installed very recently, were narrowband ones that would not pick up the broadcast channels COM7 and COM8 were moved to, and so Londoners either lost the Freeview channels carried on these muxes, or had to shell out for a replacement wideband aerial.

    But the same issue, alas, has occurred at transmitters all across the UK.
    Does HDMI stand for Hardly Dare Mention It?
  • AnaglyptaAnaglypta Posts: 760Member ✭✭✭
    edited 26 January 2019, 5:13PM
    Roy said:
    Which transmitter are you on? The reports I have seen seem to relate to crystal palace and channels on coms 7 and 8.
    These are the most egregious examples of the consequences of the channel clearances for 4G use, because the aerials almost universally in use across London, unless replaced or installed very recently, were narrowband ones that would not pick up the broadcast channels COM7 and COM8 were moved to, and so Londoners either lost the Freeview channels carried on these muxes, or had to shell out for a replacement wideband aerial.

    But the same issue, alas, has occurred at transmitters all across the UK.
    Just to emphasise this, COM7 and COM8 have / will be moved "nationally" to channel's 55 and 56 respectively.
    Also the radiated power has been reduced from what it was on their old lower frequency channels at almost every transmitter site. This makes reception even worse if you remember that the higher the frequency the greater output power you require to achieve the same coverage. So for a lot of transmitter sites COM7 and COM8 are now marginal for a lot of people, even if you have the correct aerial.
    John.
    "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." - George S. Patton
  • redchizredchiz Posts: 4,789Member ✭✭✭
    Yeah, but nothing matters unless it affects London, does it? Like the weather.  ;)
  • RoyRoy Posts: 14,818Member ✭✭✭
    redchiz said:
    Yeah, but nothing matters unless it affects London, does it? Like the weather.  ;)
    Bitter?
    Does HDMI stand for Hardly Dare Mention It?
  • redchizredchiz Posts: 4,789Member ✭✭✭
    Cheers, I'll have a pint.
  • The beautiful south 
  • redchizredchiz Posts: 4,789Member ✭✭✭
    Great band.
  • MoleMole Posts: 10Member
    I'm on London transmitter, no internet channels again tonight download speed to low, no players as well, I'm on a new estate, did some checking with people who live on this estate, they are having the same problems download speeds dropping low, one person stopped using his BT line because of the drops & is using G4, no one however has checked if the weather effects the drop in download speed
  • MoleMole Posts: 10Member
    I like to add no pop up saying signal losted tonight, like I said will be getting aerial checked out & I will be contacting BT to check the line
  • MoleMole Posts: 10Member
    Catch up with you all later, need some sleep
  • VisionmanVisionman Posts: 9,188Member ✭✭✭
    Hi Mole,
    As has been said already you have two completely separate issues -
    Your aerial signal and your internet, which aren't related, but it does sound like both are down to water ingress. But both are easy to check.

    Your aerial - pull the aerial lead out of the YouView and look at the connector. Does it show any signs of corrosion, which is usually evident by a green tinge in colour?

    Your internet - Only ring your ISP when its raining and your suffering a fluctuation in speeds, as they can manually check your line to see whats happening. BTW who are you with, with your copper line? And do you use powerlines or connect directly to the router via an ethernet cable?
  • MoleMole Posts: 10Member
    I use tp links, contacting an expert Monday to check out aerial, I will also be contacting BT to check out line
  • VisionmanVisionman Posts: 9,188Member ✭✭✭
    Do you have any other answers to the questions posed?
  • RoyRoy Posts: 14,818Member ✭✭✭
    edited 28 January 2019, 8:15AM
    Visionman said:
    Do you have any other answers to the questions posed?
    I know, I know. It’s a bear when you are expecting an answer from someone, and it just never comes..... :p
    Does HDMI stand for Hardly Dare Mention It?
  • MoleMole Posts: 10Member
    Yes you all been very helpful and I am on the way to sorting out the many problems, today I've been told the youview box has a short circuit on the aerial, so got to get a new box, then get my aerial check out & contact BT about water in the line, thank you all
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