[Discussion] Humax Retail software update 32.18.10 / 3.6.36

SarahSarah Posts: 982Administrator admin
edited 29 January 2019, 2:57PM in Announcements
Hi all,

Feel free to discuss the Humax retail software update 32.18.10 / 3.6.36 here.

This is a maintenance release for T2000 devices so there are no new features or changes. 

Thanks,
Sarah

Comments

  • fusemunkfusemunk Posts: 26Member
    Sarah,

    Only thing I've noticed today, is that the signal strength seems to be less and its popping up  weak signa on channels that never had an issue - 101 for example.
    Anyone else?

  • joneshjonesh Posts: 1,248Member ✭✭✭
    I don't see how a software update can affect signal strength @fusemunk.
  • RoyRoy Posts: 14,818Member ✭✭✭
    jonesh said:
    I don't see how a software update can affect signal strength @fusemunk.
    I can perfectly well see how a software update can affect the reporting of signal strength, though @jonesh

    We know that NextGen changed how this was done, for instance.

    But of course, this current update was just a maintenance release, with no customer-facing content, so nothing should have changed.

    But the very fact that YouView put it out, instead of just using it internally to build the next functional release, means they aren’t sure they haven’t muffed something up, and want us to be their guinea pigs to check this.

    Possibly what @fusemunk is reporting is just such an issue; let’s see if it is just an isolated report, or if there are others to come.
    Does HDMI stand for Hardly Dare Mention It?
  • joneshjonesh Posts: 1,248Member ✭✭✭
    edited 1 February 2019, 2:07PM
    Roy said:
    jonesh said:
    I don't see how a software update can affect signal strength @fusemunk.
    I can perfectly well see how a software update can affect the reporting of signal strength, though @jonesh

    We know that NextGen changed how this was done, for instance.
    I am aware of that, @Roy, but I am not aware that NextGen changed the sensitivity of the tuners.
    @fusemunk is reporting an increase in weak signal strength error messages, which would suggest, at risk of stating the obvious :p, a deterioration in signal strength.
    Roy said:
    But of course, this current update was just a maintenance release, with no customer-facing content, so nothing should have changed.

    But the very fact that YouView put it out, instead of just using it internally to build the next functional release, means they aren’t sure they haven’t muffed something up, and want us to be their guinea pigs to check this.

    Possibly what @fusemunk is reporting is just such an issue; let’s see if it is just an isolated report, or if there are others to come.
    Yes.
    @fusemunk - What are your signal strength and quality readings for the affected channels?
  • RoyRoy Posts: 14,818Member ✭✭✭
    @jonesh

    We’ve seen reports of the ‘weak signal’ message appearing over perfectly watchable pictures.

    We have to allow, therefore, that the ‘weak signal’ message may be the box’s normal response to a low signal strength, and that the box may be under-reading signal strength due to a bug, and the spuriously low values are triggering a likewise spurious ‘weak signal’ message.

    A possibility, at least, surely?
    Does HDMI stand for Hardly Dare Mention It?
  • joneshjonesh Posts: 1,248Member ✭✭✭
    edited 2 February 2019, 9:26PM
    Roy said:
    @jonesh

    We’ve seen reports of the ‘weak signal’ message appearing over perfectly watchable pictures.
    I would expect the "weak signal" message to appear before the picture became unwatchable @Roy. You would hope that the "low tyre pressure" warning light on you car would come on before the tyre became unusable :).
    Roy said:
    We have to allow, therefore, that the ‘weak signal’ message may be the box’s normal response to a low signal strength, and that the box may be under-reading signal strength due to a bug, and the spuriously low values are triggering a likewise spurious ‘weak signal’ message.

    A possibility, at least, surely?
    There are several possibilities, but it would be interesting to know what SS and SQ readings @fusemunk is getting on the YouView box.
  • John29John29 Posts: 39Member
    jonesh said:
    I would expect the "weak signal" message to appear before the picture became unwatchable @Roy. You would hope that the "low tyre pressure" warning light on you car would come on before the tyre became unusable :).
    You would expect that, but it frequently isn't how some Youview boxes operate for some users.

    I myself have had a weak signal message repeatedly bug me despite the picture remaining perfect.
    I've seen many others report the same.
  • fusemunkfusemunk Posts: 26Member
    I have 3 boxes in different rooms, for BBC1HD mux its mainly ss 50% and sq 40% ish.  All my ariels are indoor and I've really had to tweak each one to receive basic BBC HD channels, some other channels just don't work.
    I have one humax box and two standard TT boxes.  I guess its the signal strength that may have changed for my transmitter. 
  • joneshjonesh Posts: 1,248Member ✭✭✭
    edited 11 February 2019, 6:06PM
    fusemunk said:
    I have 3 boxes in different rooms, for BBC1HD mux its mainly ss 50% and sq 40% ish.  All my ariels are indoor and I've really had to tweak each one to receive basic BBC HD channels, some other channels just don't work.
    I have one humax box and two standard TT boxes.  I guess its the signal strength that may have changed for my transmitter. 
    Youview help says: If your Signal Strength is below 50%, then you might start seeing issues with your picture. Atmospheric conditions can affect TV signals, so a change could cause your SS to drop below 50%.
    I don't think that Youview give a 'threshold' percentage for signal quality, but it makes sense for it to be at, or close to, 100%. With an SQ of 40% it is remarkable that you are getting a picture at all :).
  • fusemunkfusemunk Posts: 26Member
    My best Humax box - I've moved the ariel and now having more issues on the BBC HD Mux - signal strength 100% and quality 0% and it showing the back signal pop-up.  I rebooted the youview box and checked the SQ right away - it was 90% then 0%.  I checked other MUX and the BBC SD mux and they are all good.  Is this a problem with signal too strong?  Sorry for mixed messages.  The other boxes are still mid 50%'s
  • fusemunkfusemunk Posts: 26Member
    I turned the ariel away from transmitter and strength and quality are now ok.  Must have been too strong for that MUX.
  • joneshjonesh Posts: 1,248Member ✭✭✭
    I think that we have established that it wasn't the software update that caused the weak signal strength error messages @fusemunk.
  • RoyRoy Posts: 14,818Member ✭✭✭
    fusemunk said:
    I turned the ariel away from transmitter and strength and quality are now ok.  Must have been too strong for that MUX.
    Assuming you aren’t going out on your roof, or doing major rearrangements in your loft, this would indicate that you are using a room aerial?

    And with multiple boxes, you possibly have multiple room aerials?

    The readings you are getting, which are highly anomalous, tend to indicates you are getting a lot of signal in these aerials - and the quality indicates this is all noise.

    So whatever you turned your aerial away from wasn’t the transmitter, it was some horrendous source of random UHF.

    And we might wonder what on earth you were picking up at all?

    My experience with room aerials is that if they work, fine, but if they don’t, suck it up and get a decent loft or roof one.
    Does HDMI stand for Hardly Dare Mention It?
  • fusemunkfusemunk Posts: 26Member
    @Roy - interesting signal noise comments. Yes I think the update was not part of it.  With no loft or roof I'm stuck with internal Ariel shortcomings. Thanks
  • RoyRoy Posts: 14,818Member ✭✭✭
    fusemunk said:
    @Roy - interesting signal noise comments. Yes I think the update was not part of it.  With no loft or roof I'm stuck with internal Ariel shortcomings. Thanks
    I’m trying to conjecture where you might live that has no loft, no roof, and no communal aerial system?
    Does HDMI stand for Hardly Dare Mention It?
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