All4 problem. Black screen. Sony Android

BigVBigV Posts: 2Member
We noticed a previous thread, now closed, which concerned a problem with All4 going to a black screen after the first set of adverts, and then freezing. It said that a fix had been put in place and that this issue was now resolved .
Well, we are experiencing the same problem now, and it only started recently, no problem with BBC Iplayer or 5 on demand, just All4. 
Anyone one else experiencing this issue ?  Any advice or solution ? 
Thank you

Comments

  • RoyRoy Posts: 14,818Member ✭✭✭
    All4 play whack-a-mole with this issue; they fix it on one box, it pops up on another; they upgrade the software for the first box, it comes back; and so on.

    Add your details under this YouView Support Rep posting, though personally I think it is adverts:any, programmes:any, as it is the handback from adverts to programme that is the weak link here.
    Does HDMI stand for Hardly Dare Mention It?
  • SarahSarah Posts: 982Administrator admin
    Hi @BigV
    Welcome to the forum!
    As @Roy has suggested above, it'd be helpful to have a bit more information on your TV model, Android version and the content this has been happening with (please include series/episode numbers where necessary) so we can investigate this in more detail. 
    Thanks,
    Sarah
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