Woes with a TalkTalk YV Box... please help!
Yesterday evening my YV Box started acting up.I tried to find the instructions to re set or pair the remote unit again, but in the end had to phone TT Help.
After three hours, things were still not right so i posted on the TT Community forum for help:-
Yesterday evening I spent THREE HOURS on the dratted phone attempting to gain control of an errant "YV box"!
I'm told I will not be billed for the call to TalkTalk Support (03451720088) hope that's true!
the TV is a SONY KDL40NX803 and the errant Box is a Huawei DN372T.01.02.P
Before it all went "Mammaries Aloft", I could control certain TV functions from the "YV" remote: Power on/off, Volume/Mute, Input Source etc.
After three attempts to do a factory reset retaining recordings, with guidance from the very patient guy on the other end, we finally succeeded in regaining R/C control of the box which left the pairing of the remote to the TV as a seperate exercise:
The RC for the "YV" box is a model "V3", and the instructions to pair with my TV are shown On this community page
The first attempt somehow undid the achievements of the previous two hours and a further hour was spent doing another Factory reset.
Once more the remote pairing was undertaken and this time seemed to have been successful.
...until I tried turning the volume up with it, ...the commands were reversed, i.e. "Up" reduced the volume, and vice versa.
the "Source" button, which hitherto had selected the signal sent to the screen no longer does anything.
...and I have just found out that the "Record" button also nolonger works.
I am fairly confident that there will be other disappointments yet to be discovered but tonight I have had to give up!
Can anyone help me to get back to some semblance of normality, or at least point me in the direction of "a man (or woman) who can"??
just attempted to "watch" one of my recordings and ....nothing happens!
except that I can not then leave the page which shows the four episodes of the series I had attempted to view.
the only option left to me was to power off the damned box, now it totally ignores the remote and I cannot even turn it on using the front panel button!
Please can someone assist me in regaining proper control of the Box and TV with the YV Remote control?