Information not available

For some time now on most of my channels all I get is information not available. Therefore we have no idea what is on the telly. The most frustrating thing is it never seems to have BBC, ITV or channel 4 the ones we watch the most. It comes back occasionally but hardly at all. I have tried all the self helps on here and nothing works. 


  • SarahSarah Posts: 1,040Administrator admin
    Hi @noo79netball
    Welcome to the forum!
    Can you please confirm whether you are using a YouView box or a Sony TV which has YouView integrated into it? If you could also let us know the model number of the device you are using that'd also be helpful to know. 
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