Unable to sign into All4

I seem unable to watch All4 on my TV using my Youview box as it asked me to register which I did but when I tried to sign in it says Login Error.I had the same message when I tried to watch using my Amazon fire stick and was told by All 4 to uninstall the app and reinstall it which worked but what do I do with the Youview box how do I uninstall it if that is what needs doing.

Comments

  • Stevef_fr8ysStevef_fr8ys Posts: 137Member ✭✭
    You can't uninstall it but you can make sure you have the latest version of the app.
    Go to Settings and scroll to the bottom and software information then update players and apps.
    Hopefully, you will be able to sign in then. If not then try a soft reset by holding the front button on your box for around 10 seconds and try again. (A maintenance reset is a last resort so please see my comment below).
    NB I did have an issue myself initially and reset my password via the web. Then when re-entering it on the box I realised I was effectively putting 2 @ in my email address.
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