700MHz Clearance events 2019 - Loss of channels & aerial upgrades

SarahSarah Posts: 1,021Administrator admin
edited 1 April 2019, 3:11PM in Announcements
Over the next few months, Digital UK will be carrying out several 700MHz clearance events which may cause you to lose channels on certain multiplexes:
  • COM7 & COM8 multiplexes will close on certain transmitters and therefore no longer be available for the areas served by that transmitter. 
  • If the BBCA multiplex (all BBC SD and radio) channels are no longer in their usual position in the guide, this means that your aerial needs to be updated and you will need to contact the Freeview advice line. These channels will be simulcast from channel 751 for approx 9 weeks and then the simulcast channels are being removed and BBC channels will no longer be available unless you have upgraded your aerial. During this time, viewers will have less functionality for these channels and content from them may not contain enhanced metadata. 

Past and upcoming 700MHz clearance events 
The next stage of this process will take place on the 3rd April 2019 and impact:
  •  The Mendip main transmitter (Somerset, England) - Support Site article here
Previous 700MHz clearances:
  • 27th March: The Beacon Hill, Caradon Hill, Hemel Hempstead, Huntshaw Cross & Stockland Hill main transmitters and relays. Freeview article here.

Why is this happening?
In November 2014 Ofcom announced its decision to reallocate some of the airwaves used by Freeview to be used for mobile services. This spectrum change will be made to meet the predicted increase in demand for mobile data.

This change will mean that some Freeview channels will need to move to new frequencies, this process is known as 700MHz clearance.


What to do if your area is affected
If you receive your TV signal directly from the above main transmitters, we advise you to do a quick retune of your YouView box to ensure you receive all of your Freeview channels (including BBC standard definition (SD), ITV, Channel 4 and 5) after this date. If you are not sure what transmitter you are using you can check using the coverage checker on the Digital UK website (click on ‘Detailed View’ before searching to see your specific transmitter!)

If you can’t see your Freeview channels after doing a retune, please get in touch with the Freeview Advice Line on 0808 100 0288 for help (you can also visit freeview.co.uk/tvchanges for support information).

We will update this thread with further information when the next 700MHz events are upcoming with any further notes of other changes which run along with it. 

Thanks,
Sarah
(edited 01/04/19)
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