BT Software Release 32.23.50 / 3.6.48

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Comments

  • RHardakerRHardaker Posts: 14Member
    steviejay said:
    I'll check mine again when someone has finished watching ITV....

    But that's two of us on Emley Moor. @RHardaker what are the other transmitter regions you are offered? I can receive Belmont (E Yorks & Lincs, next strongest) and I get most channels unusable from Bilsdale (North East).
    I'm the same as you - where are you? I'm in West Bradford and quite high up.
  • steviejaysteviejay Posts: 33Member
    Goole, so quite low down ;)
  • RHardakerRHardaker Posts: 14Member
    edited 11 July 2019, 11:18AM
    RHardaker said:
    Sarah said:
    Hi @steviejay, @gemmac & @RHardaker

    Can you please go to the Digital UK website, enter your postcode & door number and then once you're on the results page, let us know which transmitter you are most likely tuned to? The transmitter name will be displayed in the 'Coverage checker results' section at the top of the page. 

    Thanks,
    Sarah
    I'm on Emley Moor. 100% And 100%. All 3 of my boxes are direct from aerial. One of the 2 that lost the channels before has just lost them again. Retune finds them again then Yorkshire region selected.  
    My other box with the issue has also lost channels again. You notice as its 101 to 105. Signal 98% quality 100% on this one. Channels shown available before retune  124. After retune 167.
  • SarahSarah Posts: 1,346Administrator admin
    Hiya,

    To those who are having issues with the channels disappearing frequently, can you please send me a private message (go to my profile and click 'Message') with the following information:
    • Your postcode and door number (so we can confirm your location in relation to the transmitter) 
    • Your box serial number (this can be found in your settings or on the back/bottom of the box) 
    • Your ISP
    • Confirm box model and software version (this can be found by pressing Help and then Info on your remote control)
    • Some examples of channels which disappear
    I understand that some have already posted some of this information but it'd be helpful to have this information all in one message so we have each users examples for our investigation.

    Thanks,
    Sarah

  • Hasn't been a problem for a while. Is this considered resolved or a known issue?

    My box is still on this software revision, just trying to tidy up loose ends on my outstanding lists. Thanks.
  • steviejaysteviejay Posts: 33Member
    steviejay said:
    Hasn't been a problem for a while. Is this considered resolved or a known issue?

    My box is still on this software revision, just trying to tidy up loose ends on my outstanding lists. Thanks.
    Spoke too soon, just happened or became aware of it having happened having just powered the box on today.
  • gemmacgemmac Posts: 5Member
    edited 2 October 2019, 1:51PM
    I'm having problems again with losing channels and channels pixelating. My most recent issues have seen my box (DTR-T2100) lose some HD channels and the signal strength / quality drop dramatically. A retune normally fixes everything and the signal quality and strength return to 100%.

    Have any issues been identified with the software? I have updated to the latest release 32.35.0 / 3.6.128 and the problem is still occurring.



  • steviejaysteviejay Posts: 33Member
    edited 2 October 2019, 2:06PM
    Happened again last night (losing HD channels). This is frustrating and is obviously hardware specific as the Huawei boxes just sail along without issues.

    Edit: So after checking just now the software is updated to the latest BT release. Hopefully the fix is in there! Will post back in that thread should there be a reoccurance.
  • SarahSarah Posts: 1,346Administrator admin
    The recent software releases do not contain a fix for this issue. For any releases which contain user affecting bug fixes or features, we ensure to mention these in the release notes. 

    We are still investigating this issue alongside BT and Humax to find out what is causing this to happen on this specific transmitter (Emley Moor) on Humax devices.

    We've had a user report that they've not had an issue after attaching an attenuator (signal was previously on 100% and is now on around 90%) however we can't guarantee that this will work for everyone as it's something we've not yet tested. 

    Thanks,
    Sarah
  • gemmacgemmac Posts: 5Member
    Sarah said:
    We are still investigating this issue alongside BT and Humax to find out what is causing this to happen on this specific transmitter (Emley Moor) on Humax devices.
    Hi Sarah, I am on the Hannington transmitter.
  • robotmanrobotman Posts: 148Member
    gemmac said:
    Sarah said:
    We are still investigating this issue alongside BT and Humax to find out what is causing this to happen on this specific transmitter (Emley Moor) on Humax devices.
    Hi Sarah, I am on the Hannington transmitter.
    Bang goes that theory ;)
    Dipping in and out. More out than in :D
  • SarahSarah Posts: 1,346Administrator admin
    Hi @gemmac

    Can you please send me a private message (go to my profile and click 'Message') with the following information:
    • Your postcode and door number (so we can confirm your location in relation to the transmitter) 
    • Your box serial number (this can be found in your settings or on the back/bottom of the box) 
    • Your ISP
    • Confirm your software version (this can be found by pressing Help and then Info on your remote control)
    • Some examples of channels which disappear
    Thanks,
    Sarah
  • joneshjonesh Posts: 1,318Member ✭✭✭
    edited 7 October 2019, 7:56PM
    gemmac said:
    Sarah said:
    We are still investigating this issue alongside BT and Humax to find out what is causing this to happen on this specific transmitter (Emley Moor) on Humax devices.
    Hi Sarah, I am on the Hannington transmitter.
    It's probably the same issue as the one that some people on the temporary transmitter at Emley Moor are reporting @gemmac - signal strength too high. 
    Try fitting an attenuator in your aerial lead to get the signal strength below 90%. 
  • BMJ040BMJ040 Posts: 1Member
    So I have been active on a thread, now 8 pages long, on the BT forum with many others (almost all on Emily Moor) who have this problem. Perhaps weekly, we lose multiple HD channels, including 101,102,103, 104. BTs suggestion of an attenuator DOES NOT WORK. I bought an adjustable one and tuned my signal strength down to 80%, still happens. BT also just replaced by box and the brand new one does the same thing. From what I can guess, either 1. The s/w on the box doesn't cope well with channel changes (and randomly deletes channels), or 2. some metadata about channels is being pushed to the boxes, and that metadata has omissions/errors (most likely?). I am glad to find the first suggestion that this 'systemic' and widespread problem is actually being looked at seriously, as previously all I have been able to do is have BT treat this as a problem for me only - when I know it's happening to many people.
  • I'm contributing to the same BT thread, and high signal strength isn't an issue for me either. I'm in the 70-75% sort of area. I'm located on the edge of the vale of York - but am pointing at Emley Moor rather than Bilsdale or Belmont.  All three transmitters are supposedly good reception for my address. 

    The problem has just re-occured for me at some point since yesterday.  I was up at 132 channels, and dropped to just 44. These were my findings when I compared my channel guide to see what had gone. 

    Channels on BBC A mux are UNAFFECTED - and this includes channels 001-010.  BBC A is also the radio channels 700-710 and they are OK. 

    Channels on D3&4 mux are UNAFFECTED  - and this is the likes of ITV3, E4, Film 4, ITVBe, ITV+1.

    I am currently unable to receive any of the channels on COM 7 HD and COM8 HD muxes anyway, so they were not there to disappear. 

    So without checking and covering every single channel, it looks from a quick dig around like the channels on the following muxes have gone:

    BBC B (e.g. the HD channels 101-105)

    ARQ A, ARQ B, and most of SDN (with one or two exceptions such as Quest on ch 12) - these being channels like Dave, Drama, ITV2, Yesterday, ITV4+1, ITVBe+1, radio channels 711-718 (KISS, Smooth Radio)

    Retuned by box and back up to 131 (one missing).  Never have any issues with the other three Freeview HD devices. 


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