Box upgrade

wizal26wizal26 Member Posts: 1
How do I go about getting a upgrade on my old DN370t TalkTalk YouView box as I won’t to use prime video I’ve been with TalkTalk over ten years and I thinks its about time thebox was changed. Thanks gerry

Comments

  • SarahSarah Administrator Posts: 1,539 admin
    Hi @wizal26
    Welcome to the forum :) 
    If you're still with TalkTalk, I would suggest reaching out to them as they should be able to advise you on upgrading your box. You can contact them on their forum here or by phone on 0345 172 0088. 
    I hope they can assist you further with potentially upgrading your YouView device :)
    Thanks,
    Sarah 
  • GoodbyeGoodbye Time out Posts: 336
    edited 20 May 2019, 4:28PM
    Mentioning you might explore the options of taking your custom elsewhere usually does it. After 10 years it might be worth shopping  around anyway as loyalty certainly doesn't pay anymore. 
  • RoyRoy Member, Super User Posts: 15,648 ✭✭✭
    Hi @wizal26  

    Speak to them nicely, and I am sure they will replace the 7-year-old box of a long-term subscriber. There should be no need to jump up and down, and any advice so to do should be weighed carefully, lest it prove counter-productive.
    I have a low opinion of people who press the Disagree button instead of engaging in reasoned debate. 
    I have an even lower opinion of YouView’s continued policy of letting such people hide behind the cloak of anonymity.
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 226 ✭✭
    Totally agree @Roy
    As I was always told, manners cost nothing. 
    Those who are polite often get a quicker outcome on forums than those that rant, in my experience.
  • GoodbyeGoodbye Time out Posts: 336
    Another option is buy a box outright on e bay. There not that expensive .
  • VisionmanVisionman Member, Super User Posts: 9,747 ✭✭✭
    TalkTalk are always more than helpful when it comes to replacing equipment at no cost. They might even give you a discount on your package if you ask.
    I disagree with the disagree as is, as its a joke.
  • GoodbyeGoodbye Time out Posts: 336
    edited 20 May 2019, 7:54PM
    If you dont ask you dont get, wise words and good advice but....talk talk are officially the worst when it comes to customer satisfaction, that's not me being confrontational but a industry fact. Out of all the broadband providers they religiously come  bottom (bt came second to last with sky bizarrely topping the list for customer satisfaction ) so be nice be firm but also be prepared to walk. Also good luck trying to communicate with the Philippine call centre. 
  • Stevef_fr8ysStevef_fr8ys Member, Super User Posts: 226 ✭✭
    That's why its best to go on their forum. Their best customer service, which for some reason they don't actively promote.
  • VisionmanVisionman Member, Super User Posts: 9,747 ✭✭✭
    Goodbye said:
    If you dont ask you dont get, wise words and good advice but....talk talk are officially the worst when it comes to customer satisfaction, that's not me being confrontational but a industry fact. Out of all the broadband providers they religiously come  bottom (bt came second to last with sky bizarrely topping the list for customer satisfaction ) so be nice be firm but also be prepared to walk. Also good luck trying to communicate with the Philippine call centre. 

    I'm sorry but you seem to be getting in the way of wizal26 getting the help advised by others.
    And correct as well.
    I disagree with the disagree as is, as its a joke.
  • VisionmanVisionman Member, Super User Posts: 9,747 ✭✭✭
    edited 20 May 2019, 11:10PM
    Goodbye said:
    If you dont ask you dont get, wise words and good advice but....talk talk are officially the worst when it comes to customer satisfaction, that's not me being confrontational but a industry fact. Out of all the broadband providers they religiously come  bottom (bt came second to last with sky bizarrely topping the list for customer satisfaction ) so be nice be firm but also be prepared to walk. Also good luck trying to communicate with the Philippine call centre. 

    It was South Africa actually, now in the UK. But lets not split hairs. Its so global!
    I disagree with the disagree as is, as its a joke.
  • RoyRoy Member, Super User Posts: 15,648 ✭✭✭
    Visionman said:
    Goodbye said:
    (Redacted)
    I'm sorry but you seem to be getting in the way of wizal26 getting the help advised by others.
    And correct as well.
    @Visionman

    The Flag button is our friend.
    I have a low opinion of people who press the Disagree button instead of engaging in reasoned debate. 
    I have an even lower opinion of YouView’s continued policy of letting such people hide behind the cloak of anonymity.
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