Frozen adverts in my5

Sarah01Sarah01 Member Posts: 1
My5 app freezes when the adverts come on when are my 5 going to sort this issue out it’s getting so bad that I can’t catch up on the programmes and they are being deleted off the app before I can get through the episodes 


  • SarahSarah Administrator Posts: 1,549 admin
    Hi @Sarah01

    Welcome to the forum :) 

    Can you please let us know what youview device you are using (youview box or youview on a Sony TV)?
    If it's a box, it's be helpful for us to know the model and software it's running. This can be found by pressing Help and then info on your remote. 

    It's also be useful to know if this happens on all pieces of content you attempt to watch? If you can provide some examples of programme name, series and episode numbers so we can test this on our end too. 


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