[Issue] YouView mobile app crashing for Samsung J4 & J6 devices on Android 9

SarahSarah Posts: 1,074Administrator admin
Hi,

We're aware of an issue where since updating to Android 9, users with the Samsung J4 or J6 device experience crashing and are no longer able to use the YouView app.

This is being investigated at the moment. If you experience a crash on the app, please send the crash report when prompted as this will assist us with our investigations. 

When we have any updates to share regarding this issue, I'll post in this thread.

Thanks,
Sarah
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