Large numbers of channels going missing each time there's a reorganisation of Freeview

2»

Comments

  • Update on attenuator, I did suffer channel loss again sometime in August/September. I adjusted it to full attenuation and retuned. Some of signal strength on channels are silly low 50-60%..
    Its been absolutely fine ever since.

  • RoyBRoyB Posts: 51Member
    edited 15 December 2019, 12:51PM
    Update on attenuator, I did suffer channel loss again sometime in August/September. I adjusted it to full attenuation and retuned. Some of signal strength on channels are silly low 50-60%..
    Its been absolutely fine ever since.

    As long as Signal Quality is 100%, you are fine.

    A too-strong signal can actually degrade signal quality - think of it as the transmitter **SHOUTING** in your YouView box’s ear.
  • joneshjonesh Posts: 1,329Member ✭✭✭
    Update on attenuator, I did suffer channel loss again sometime in August/September. I adjusted it to full attenuation and retuned. Some of signal strength on channels are silly low 50-60%..
    Its been absolutely fine ever since.
    50-60% signal strength isn't silly low. Youview Support says here that a good signal is considered to be: 
    • 50%+ Signal Strength

    • 100% Signal Quality

  • SarahSarah Posts: 1,385Administrator admin
    Hiya, 

    Just as a heads up for this one, there's a simulcast removal for TJC (791), Together TV (792) and TBN (794) on the 21st January. Since these are being removed, it's likely that the issue with channels disappearing may reoccur again. This can be resolved with a retune.
     
    We are currently trialling a fix for this with Humax and is being tested at the moment. If this proves successful at preventing this issue from reoccurring we'd be looking at getting it into a software release as soon as possible. 

    Apologies again for the inconvenience caused.

    Thanks,
    Sarah
  • YorkYork Posts: 1Member
    Sarah said:
    Hiya, 

    Just as a heads up for this one, there's a simulcast removal for TJC (791), Together TV (792) and TBN (794) on the 21st January. Since these are being removed, it's likely that the issue with channels disappearing may reoccur again. This can be resolved with a retune.
     
    We are currently trialling a fix for this with Humax and is being tested at the moment. If this proves successful at preventing this issue from reoccurring we'd be looking at getting it into a software release as soon as possible. 

    Apologies again for the inconvenience caused.

    Thanks,
    Sarah
    I guess that would explain why the BBC HD channels went missing again today?

    For info, I'm tuned into the Emley Moor transmitter. It's a BT YouView box, DTRT2100, 84B08500. Component software: 3.6.154, Manufacturer software: 32.36.0.

    The problem has been going on for a while now and fitting an attenuator makes no difference. 

  • My HD channels did not go missing this time. I use a BT youview DTRT2100 and had the main HD channels go missing frequently. I recieve my channel from olivers mount (Scarbourough Yorkshire TV), But as I am insight of the Bilsdale Transmitter I tuned to this instead (although I prefer YTV news etc) I no longer have channels go missing.
    This must be somthing that YTV are broadcasting on the channel change and hope that Youview/Humax/BT can sort out as there location may not be in the YTV area??
Sign In or Register to comment.