Lines appearing on screen during all playback through youview

izziephoebe

Hi

Since yesterday I have had 4 lines appear at the bottom of the screen, similar looking to when you get bad signal. However they do not move and appear on every playback through the youview app on a sony bravia TV, live and on demand. I have retuned the channels twice with no issues but the lines do not disappear, and they are only ever present when something is playing. No other streaming apps are affected. If anyone had any idea I would really appreciate it as it is not fun to watch with the lines covering the screen.

Thanks

John L

Good morning izzephoebe, welcome to the Youview forum.
Can you provide a photo image of what is happening? This might help give some clues to try & work out what the problem is. Just a thought, have you checked that all your hdmi cables for other devices are connected securely in back of tv. I know you mention it's a Sony tv/will have bulit in Youview tuner. It could be interference coming from somewhere in your setup, or the Sony has a fault. Look forward to seeing the image. Does anyone else has any suggestions? John L

Sarah

izziephoebe said:

Hi

Since yesterday I have had 4 lines appear at the bottom of the screen, similar looking to when you get bad signal. However they do not move and appear on every playback through the youview app on a sony bravia TV, live and on demand. I have retuned the channels twice with no issues but the lines do not disappear, and they are only ever present when something is playing. No other streaming apps are affected. If anyone had any idea I would really appreciate it as it is not fun to watch with the lines covering the screen.

Thanks

Hi @izziephoebe
It'd be useful to see a picture of what you are experiencing so we can get a better idea of what you are seeing with this issue. 
Thanks,
Sarah