Scheduled recordings going missing. The circumstances for the software people

I think I have identified the circumstances that cause scheduled recordings to disappear. I think this will be the clue the software people need to track the bug.  I will describe my experience which I believe will be a specific case of the generic problem.

I had set a recording on BT sport 1 for a boxing program which was subsequently cancelled by the organisers.  I had also scheduled a recording for a program on at an overlapping time on BT sport 2.  This second program was changed by bt to appear in the slot previously occupied by the now cancelled boxing program on bt sport 1.  These circumstances seemed to confuse the display of the scheduled programs.  This also explains why, I could also not set the now moved program to schedule on BT sport 1 (because the box thought I already had 2 programs scheduled for an overlapping time period).  However I could not cancel the now defunct boxing program because I could not see it in the scheduled list because of the unknown bug.  Once the real time had moved past the times for the offending programs, the issue cleared itself and the scheduled list display reappeared. Also, happily the BT youview box actually sorted out the mess and detected that the program that I had set to record on BT sport 2 had now moved to BT sport 1 so it recorded it as I had wished.

Although the actual programs and channels may be different for others who have had this problem I think they will have just had a similar set of circumstances to those described above. I believe my experience explains all the major nuances of the problem, including ‘spontaneous reappearance’ of the scheduled list.

Note that the above is not a work around involving the various resetting approaches that have been suggested, but is meant to help guide the developers towards the software bug underlying the issue so that it may be resolved at source.

Comments

  • WilfHWilfH Posts: 26Member

    I think I have identified the circumstances that cause scheduled recordings to disappear. I think this will be the clue the software people need to track the bug.  I will describe my experience which I believe will be a specific case of the generic problem.

    I had set a recording on BT sport 1 for a boxing program which was subsequently cancelled by the organisers.  I had also scheduled a recording for a program on at an overlapping time on BT sport 2.  This second program was changed by bt to appear in the slot previously occupied by the now cancelled boxing program on bt sport 1.  These circumstances seemed to confuse the display of the scheduled programs.  This also explains why, I could also not set the now moved program to schedule on BT sport 1 (because the box thought I already had 2 programs scheduled for an overlapping time period).  However I could not cancel the now defunct boxing program because I could not see it in the scheduled list because of the unknown bug.  Once the real time had moved past the times for the offending programs, the issue cleared itself and the scheduled list display reappeared. Also, happily the BT youview box actually sorted out the mess and detected that the program that I had set to record on BT sport 2 had now moved to BT sport 1 so it recorded it as I had wished.

    Although the actual programs and channels may be different for others who have had this problem I think they will have just had a similar set of circumstances to those described above. I believe my experience explains all the major nuances of the problem, including ‘spontaneous reappearance’ of the scheduled list.

    Note that the above is not a work around involving the various resetting approaches that have been suggested, but is meant to help guide the developers towards the software bug underlying the issue so that it may be resolved at source.

    Richard

    This is interesting and also the sort of thing that I would anticipate causing the problem.

    Sadly though in my case I didn't have anything in the existing list or hadn't added anything which would likely have been subject to a schedule ut we do regchange.  Yes moist of the stuff we record is mundane freeview stuff but we do record some of the BT IP channels such as SyFy.  I noticed the issue afetr adding 'Departure' on the Universal channel.  Pretty much all our recordings are series abd the only thing I did notice was that this progran did not present the record series option though it should have.  The only reason I spotted the problem at all was I realised I had selected the SD version rather than the HD version and wanted to delete the SD one.  My wife assures me that she checks the scheduled list everry day so it was clearly this particular addition that caused the problem to appear.  Whether the metadata related to that new entry was indeed in error remains to be seen or whether the change itself caused something else to go wrong is another question.

    Wilf

  • robotmanrobotman Posts: 119Member
    edited 12 August 2019, 3:15PM
    My scheduled recordings list disappeared and none of the above scenarios applies to anything I did on my box.
    Richard said: Although the actual programs and channels may be different for others who have had this problem I think they will have just had a similar set of circumstances to those described above. I believe my experience explains all the major nuances of the problem, including ‘spontaneous reappearance’ of the scheduled list.
    None of what you wrote in any way describes what happened prior to my list disappearing, nor has my list ever returned. My programmes still thankfully record and display as scheduled within the epg only.

    Living in a land where time is a percentage, not minutes or hours...........
  • robotmanrobotman Posts: 119Member
    And just now they've returned......
    Living in a land where time is a percentage, not minutes or hours...........
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