Hi @c3117773 Welcome to the forum Can you let us know which content you are trying to watch on Amazon Prime Video? Does this happen to all content you try or just on certain things? Thanks, Sarah
It happens to all the content. I am signed in. I have added my device into my Amazon Prime. I am able to play the trailers fine. However, actual movies are throwing me this error.
I am having a similar situation with prime video. Trying to watch the movie Dr. No but get the error when trying to play it using roku device. The trailer plays fine. The movie plays fine on PC, phone tablet. I have restarted the roku, unregistered and registered it. I have seen this issue with any other movies or shows. Any ideas?
I am having a similar situation with prime video. Trying to watch the movie Dr. No but get the error when trying to play it using roku device. The trailer plays fine. The movie plays fine on PC, phone tablet. I have restarted the roku, unregistered and registered it. I have seen this issue with any other movies or shows. Any ideas?
I’m afraid this Community is only for issues with YouView, so you had best ask on a Roku forum, or maybe ask Amazon themselves, for assistance with this
I am having the same issue with Amazon Prime Video on Smart Samsung TV. Can play video on my phone, just keep getting error “something went wrong” on TV. It appears to be loading, then buffers, then error. I have re registered it, and tried choosing Resume. Nothing works.
I am having the same issue with Amazon Prime Video on Smart Samsung TV. Can play video on my phone, just keep getting error “something went wrong” on TV. It appears to be loading, then buffers, then error. I have re registered it, and tried choosing Resume. Nothing works.
I’m afraid this Community is only for issues with YouView, so you had best ask on a Samsung or Amazon forum, or maybe ask Samsung or Amazon themselves, for assistance with this
‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
I had this issue and I can see a lot of topics on this forum with this error in the subject line. My symptoms were that I could play trailers but not movies - so this indicates a subscription issue - but my Prime subscription was fine. Prime movies on my iPhone app played fine. Here's what I think fixed my issue - de-register ALL you devices from Amazon Prime. Power cycle (reboot) YouView PVR. Wait an hour. Register your YouView box in Prime again. Wait 30 minutes and then see if it works. If not de-register your YouView PVR in Prime again. Wait 5 minutes. Register it again. Wait 30 minutes and then see if it's fixed. I say "I think" this fixed my problem because I was on chat with Amazon techs (3 of them) for 3 hours and there was a lot of things they got me to try, all the usual stuff - update firmware, update apps, reboot, de-register/re-register yada yada yada - none of which appeared to work but right at the end it suddenly started working and I think it was the de-registration and registration that worked but I think something at Amazon takes some time to replicate/kick in after a de-register/re-register - which is why I have thrown in the wait times above. Good luck.
Comments
Welcome to the forum
Can you let us know which content you are trying to watch on Amazon Prime Video? Does this happen to all content you try or just on certain things?
Thanks,
Sarah
I’m afraid this Community is only for issues with YouView, so you had best ask on a Roku forum, or maybe ask Amazon themselves, for assistance with this
I’m afraid this Community is only for issues with YouView, so you had best ask on a Samsung or Amazon forum, or maybe ask Samsung or Amazon themselves, for assistance with this
My symptoms were that I could play trailers but not movies - so this indicates a subscription issue - but my Prime subscription was fine. Prime movies on my iPhone app played fine.
Here's what I think fixed my issue - de-register ALL you devices from Amazon Prime. Power cycle (reboot) YouView PVR. Wait an hour. Register your YouView box in Prime again. Wait 30 minutes and then see if it works. If not de-register your YouView PVR in Prime again. Wait 5 minutes. Register it again. Wait 30 minutes and then see if it's fixed.
I say "I think" this fixed my problem because I was on chat with Amazon techs (3 of them) for 3 hours and there was a lot of things they got me to try, all the usual stuff - update firmware, update apps, reboot, de-register/re-register yada yada yada - none of which appeared to work but right at the end it suddenly started working and I think it was the de-registration and registration that worked but I think something at Amazon takes some time to replicate/kick in after a de-register/re-register - which is why I have thrown in the wait times above.
Good luck.