Amazon Prime Something Went Wrong

c3117773

Error when playing Amazon PrimeVideo titles. Getting error "Something Went Wrong"

Sarah

Hi @c3117773
Welcome to the forum  
Can you let us know which content you are trying to watch on Amazon Prime Video? Does this happen to all content you try or just on certain things? 
Thanks,
Sarah

c3117773

It happens to all the content. I am signed in. I have added my device into my Amazon Prime. I am able to play the trailers fine. However, actual movies are throwing me this error.

Goodbye

If you can play the trailer's then it's probably a subscription issue  ,  maybe worth checking your Amazon account. 

c3117773

Thanks for your reply. I am able to view the full titles fine in my laptop. There is no issue with my Amazon subscription.

Ian Brown1

I wonder if the device registration process went wrong somehow. you could try unregistering the device and re-registering it. I had problems with getting prime up and running on Youview (see https://community.youview.com/youview/discussion/7605219/accessing-prime-video-app-on-youview-sign-in-problem-solved#latest) but it sounds like you have at least got past the step that baffled me for a while.