Amazon Prime Something Went Wrong

c3117773c3117773 Member Posts: 3
Error when playing Amazon PrimeVideo titles. Getting error "Something Went Wrong"

Comments

  • SarahSarah Member Posts: 1,812 admin
    Hi @c3117773
    Welcome to the forum :) 
    Can you let us know which content you are trying to watch on Amazon Prime Video? Does this happen to all content you try or just on certain things? 
    Thanks,
    Sarah
  • c3117773c3117773 Member Posts: 3
    It happens to all the content. I am signed in. I have added my device into my Amazon Prime. I am able to play the trailers fine. However, actual movies are throwing me this error.
  • GoodbyeGoodbye Time out Posts: 336
    If you can play the trailer's then it's probably a subscription issue  ,  maybe worth checking your Amazon account. 
  • c3117773c3117773 Member Posts: 3
    Thanks for your reply. I am able to view the full titles fine in my laptop. There is no issue with my Amazon subscription.
  • Ian Brown1Ian Brown1 Member Posts: 50
    I wonder if the device registration process went wrong somehow. you could try unregistering the device and re-registering it. I had problems with getting prime up and running on Youview (see https://community.youview.com/youview/discussion/7605219/accessing-prime-video-app-on-youview-sign-in-problem-solved#latest) but it sounds like you have at least got past the step that baffled me for a while.


  • jamesbondjamesbond Member Posts: 1
    I am having a similar situation with prime video.  Trying to watch the movie Dr. No but get the error when trying to play it using roku device.  The trailer plays fine. The movie plays fine on PC, phone  tablet.  I have restarted the roku, unregistered and registered it.  I have seen this issue with any other movies or shows.  Any ideas?
  • RoyBRoyB Member Posts: 51
    jamesbond said:
    I am having a similar situation with prime video.  Trying to watch the movie Dr. No but get the error when trying to play it using roku device.  The trailer plays fine. The movie plays fine on PC, phone  tablet.  I have restarted the roku, unregistered and registered it.  I have seen this issue with any other movies or shows.  Any ideas?
    Hi @jamesbond

    I’m afraid this Community is only for issues with YouView, so you had best ask on a Roku forum, or maybe ask Amazon themselves, for assistance with this  :/
  • SaraFSaraF Member Posts: 2
    I am having the same issue with Amazon Prime Video on Smart Samsung TV.  Can play video  on my phone, just keep getting error “something went wrong” on TV.  It appears to be loading, then buffers, then error.  I have re registered it, and tried choosing Resume.  Nothing works.
  • RoyRoy Member, Super User Posts: 17,460 ✭✭✭
    edited 4 April 2020, 4:00PM
    SaraF said:
    I am having the same issue with Amazon Prime Video on Smart Samsung TV.  Can play video  on my phone, just keep getting error “something went wrong” on TV.  It appears to be loading, then buffers, then error.  I have re registered it, and tried choosing Resume.  Nothing works.
    Hi @SaraF

    I’m afraid this Community is only for issues with YouView, so you had best ask on a Samsung or Amazon forum, or maybe ask Samsung or Amazon themselves, for assistance with this  
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • BigT1234BigT1234 Member Posts: 2
    I had this issue and I can see a lot of topics on this forum with this error in the subject line.
    My symptoms were that I could play trailers but not movies - so this indicates a subscription issue - but my Prime subscription was fine. Prime movies on my iPhone app played fine. 
    Here's what I think fixed my issue - de-register ALL you devices from Amazon Prime. Power cycle (reboot) YouView PVR. Wait an hour. Register your YouView box in Prime again. Wait 30 minutes and then see if it works. If not de-register your YouView PVR in Prime again. Wait 5 minutes. Register it again. Wait 30 minutes and then see if it's fixed.
    I say "I think" this fixed my problem because I was on chat with Amazon techs (3 of them) for 3 hours and there was a lot of things they got me to try, all the usual stuff - update firmware, update apps, reboot, de-register/re-register yada yada yada - none of which appeared to work but right at the end it suddenly started working and I think it was the de-registration and registration that worked but I think something at Amazon takes some time to replicate/kick in after a de-register/re-register - which is why I have thrown in the wait times above.
    Good luck.         
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