Persistent deletion of stored Freeview channels DBT2200
We have a YouView Humax DBT2200 box (SW 32.23.50), connected to our Samsung TV using HDMI so get BT subscription channels. The YouView box is connected by ethernet cable to BT broadband / Draytek and to a Freeview roof antenna. (The antenna feed / signal quality is fine direct to this TV and another TV)
The problem is that on (5) occasions now at switch on, we get onscreen banner " You need to set up Comedy Central or add it to your TV package. Press ok for more info." NB we never requested nor want these channels.
There is no escape from this screen using the remote buttons - You
View /BT box does not allow escape, only going to the EPguide, whereupon only
channels from 307 upwards are available. - All the free to air Freeview
channels have seemingly been deleted.
On pressing OK another screen offers 2 options only:
to accept a new package - for £10 or to accept an lesser Starter package for £4.50.
Note the only button is "ok" to accept one or other of these offers. No other suggested route out to quit. (Bad UI design!!)
This now does not allow us to tune to our original BT subscription and Freeview Channels - it now only tunes to channels 307 to 538 – so we are now suddenly denied service.
We have never asked for Comedy Central. We do not want this. We have done nothing to trigger this.
The only fix so far which I discovered is to do an entire rescan of the YouView box - taking 15 minutes or more to complete.
This has occurred 5 times now since June2019. 3 lengthy calls to BT helpdesk unable to fix so far. BT sent us new YouView box (despite my reservations) saying the old one faulty. Still no good, still happening with new box.
Probably spent about 8 hours on this.
Any suggestions, please? Thanks in advance for any help.
my recollection is that typically Youview boxes either display the last channel watched or the first (lowest numbered) channel when starting or restarting.
I would also suspect that if the last channel watched was no longer tuned in to on the box it would probably load the next or first channel.
If you are able to navigate to one of the BT channels that are subscribed to I suspect they will play. The Netflix promotional channel 333 in the EPG should I think be one that would be available as well.
The issue as to why all Freeview channels are no longer there is the one that needs to be focused on.
Welcome to the forum.
Would you be able to let us know which transmitter you are receiving your signal from? If you are unsure of this, you can pop your details into Digital UK's coverage checker (http://www.digitaluk.co.uk/coveragechecker/). Detailed view will show you your most likely transmitter as well as any other viable options.
Secondly, can you confirm when you say you lose all Freeview channels, that all are missing, as if you did not have an aerial plugged in?
Did you ever get to the bottom of this problem as my mum’s box exhibits exactly the same behaviour ... Cambridge East Anglia region. This has happened at least 4 times and first started in June 2019
Any help would be great as she is over 80 and this is stopping her using the TV
First though, remove the aerial from the box and retune. You will get 0 channels but it will clear the box memory.
Then retune with the aerial in and see how many channels you now get and if it improves.
What happens if you plug the aerial directly into the TV bypassing the box. Do a retune and see if you have missing channels on the TV. If do this would indicate an aerial issue. A local installer would be able to advise further if so.
If it is just the box causing an issue, what box do you have? Do you have a contract with BT or TalkTalk? If so they may be able to help further.