Aerial Output socket disabled upon receipt of box
I spent 2 hours chatting on line to customer support when receiving my new box (old one wore out!). We could not work out why we could only watch our TV through the box and not when the box was turned off. After this lengthy chat the customer service agent decided that the aerial output socket was faulty. They sent out another box, but not before they suggested I paid for it...... I did not by the way! Again we set it up and again we could not watch the TV without the box being on. After a lot of frustration I decided to go on to this community and there it was in black and white YOU HAVE TO ENABLE THE AERIAL OUTPUT SOCKET in my settings on these new boxes as a default they come as disabled. Why oh why then are the customer services agents not trained up on this? Not good. Has cost them money to send out yet another box, my time having to post the box back when it was not faulty. I have lost all my recordings and have in total probably lost another good 3.5 hours of my life talking to them and trying to set up the system, that I will never get back, all because they did not know that it comes as disabled. This is a serious training lapse and needs to be put right otherwise it will really upset people and they will move to other providers.