Turn off parental control on iplayer

Hi, we have just bought a refurb box from Amazon as our last Youview box died.  We have signed in to iplayer with no problem but cannot access any programmes as we have to put a four digit code in which we do not have.  We have tried to turn off the parental control with no success.  The BBC website does not help as it says go back to Youview for advice.
Any advice please ?

Comments

  • SarahSarah Posts: 1,348Administrator admin
    Hi @Hollytree

    Welcome to the forum :)

    Can you please try the default pin which is 1234? If that works, you should be able to go into your settings and disable the parental controls using that code.

    If that doesn't work, we would suggest you factory reset the box as this should reset the parental pins as well. This will also delete any recordings you've made but hopefully as you've only just got the box which shouldn't be too much of an issue. You can find instructions for how to do this here.

    Let us know how you get on :) 
    Thanks,
    Sarah
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