Box drops TV connection sporadically

bicwyzerbicwyzer Member Posts: 1
Been using the box for years without issues, but the following has happened in the last 6 months or so.

Every now and then maybe every two weeks. The box seems to lose the TV connection.
You can start it and access recordings but no TV channels show.

I hold down the power button and then box is reset, remedying the issue. However this means that some new recordings now appeared as failed.

Does anyone have any advice you can give me please.

Box is not connected to the internet and has the original firmware.


  • SarahSarah Administrator Posts: 1,531 admin
    Hi @bicwyzer
    Welcome to the forum :) 
    Can you please let us know the YouView box model and the software it's running on? You can find this by going to your settings and looking at Device Information and Software Information. 
    It'd also be useful for us to know which transmitter you are tuned to. If you're not sure, enter your details on the Freeview Status Checker and it will tell you the transmitter you are most likely tuned to. 
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