You view box recorder

Hi , got a free view recorder box from Argos £130, was using it for 8 months, first thing one morning , box on standby as it is every morning and all it said on screen was loading, after a few moments said waking up, this is all it does' , remote will not work it, has new batteries in it, have tried turning every thing off, but still no good, both blue lights are on , Argos would not change it, as l was I'll at the time and it went over 12 month, any suggestions, thank you liz

Comments

  • John LJohn L Posts: 305Member
    Hi Liz,
    Welcome to the forum. Often happens, you are not alone. The "joys" of owning a Youview box! 

    First thing try the quick fix: Press power button for 8 seconds, box will reboot & hopefully problem solved.

    If not, then move onto the next stage:  the maintenance mode. Just go along carefully & you should be able to fix problem.  Try Option 2 first.

    All clearly explained in the link: EXTERNAL (i.e. you need to use external menu procedure) Maintenance mode:

    https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode/

    By the time you have done all this hopefully your box will be reset. BEFORE starting, don't forget to make a note of your schedules. They are stored in the cloud & should come back automatically, but worth noting in case they don't. 

    PLEASE let the forum know how you get on. If you have more problems, contact Sarah/Louise who work at Youview Monday morning. John L


  • redchizredchiz Posts: 4,960Member ✭✭✭
    Hopefully the advice from JohnL will work. If not, then go back to Argos. They must have been trying it on, a large retailer like that will be well aware of their responsibilities under the Consumer Rights Act. If you need to remind them, there is a very helpful guide here.
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