Youview box not connecting to broadband

BrianTBrianT Member Posts: 3 ✭
in Support
Youview box has just stopped connecting to router. Have done all the usual things, checking connections, turning off/on again etc. Internet to house is working fin, box is otherwise working ok. I suspect that it is the ethernet cable that is at fault - is that likely? If so do I need to get a specific talk talk ethernet cable?
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  • John LJohn L Member, Super User Posts: 928 ✭✭
    Hi BrainT, welcome to the forum, 
    Have you read the current advice only today/yesterday:
    https://community.youview.com/youview/discussion/7605586/humax-t2100-no-internet#latest
    Let us know how you get on. Good luck. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • RoyRoy Member, Super User Posts: 17,699 ✭✭✭
    BrianT said:
    Youview box has just stopped connecting to router. Have done all the usual things, checking connections, turning off/on again etc. Internet to house is working fin, box is otherwise working ok. I suspect that it is the ethernet cable that is at fault - is that likely? If so do I need to get a specific talk talk ethernet cable?
    Ethernet cables do fail. You can possibly test yours by connecting it to a laptop, turning off the WiFi on the laptop, and seeing if you still get an internet connection over the cable or not.

    If the cable is bad and you need a new one, then know that Ethernet cables come with various Cat ratings - the higher the better - and as straight-through or crossover. You want straight-through. There are no special or specific TalkTalk cables.

    If the cable is good, though, you might try a soft reset on the box, which is a bit more thorough than a power cycle, if a power cycle has no effect. You won’t lose any recordings or even settings.

    So, while not recording nor about to, press the On/Standby button, and keep it pressed for just over 8 seconds, until the box reboots itself.

    See if this restores the connection,
    ‘Have nothing in your houses that you do not know to be useful, or believe to be beautiful’ Wm Morris
  • BrianTBrianT Member Posts: 3 ✭
    BrianT said:
    Youview box has just stopped connecting to router. Have done all the usual things, checking connections, turning off/on again etc. Internet to house is working fin, box is otherwise working ok. I suspect that it is the ethernet cable that is at fault - is that likely? If so do I need to get a specific talk talk ethernet cable?
    Thank you! I will try both those and let you know how I get on. Brian
  • BrianTBrianT Member Posts: 3 ✭
    Replaced ethernet cable and everything works! Thank you!
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