Broadband Notification

smeesmee Posts: 1Member
I keep getting a message in the TV that it cant connect to the Internet. I have checked the settings and it clearly is - with an Ethernet cable. I have re set the router and the BT Player box. Unplugged the TV too. Still keep getting the message when I use the BT button?  Ideas/suggestions?


  • John LJohn L Posts: 372Member
    Hi smee, welcome to the forum.
    Have you also checked that your Powerline adaptor (if used) is correctly paired/not lost it's code? Worth checking as this may be main problem. Other than that contact Bt direct for more advice.
    Let us know how you get on. John L

  • Tim CTim C Posts: 449Member ✭✭
    Does it give you an error code?
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