YouView app closing down 😢

croftcroft Member Posts: 60
The YouView app is closing and there phasing out support then to close down not sure why ....

Comments

  • andro101010andro101010 Member Posts: 31
    Really disappointed by this. The only suggestion made is that Users move to BT.    :'(
  • alal Member Posts: 1,303 ✭✭✭
    edited 4 February 2020, 4:52PM
    Wow, I'm not pleased. It's the only way I set the YV to record. It's a nice app too!

    we are refocusing development away from ‘direct to consumer’ products
  • croftcroft Member Posts: 60
    Really disappointed by this. The only suggestion made is that Users move to BT.    :'(
    Yes it’s awful news. What if your not a BT customer. I’m thinking there up to something cos this is roughly the month BT are going to introduce full now tv maybe BT want YouView for them self.....
  • DarrenDarren Member Posts: 310 ✭✭
    edited 5 February 2020, 9:52AM
    Even though I have BT TV and the BT TV app. I loved the Youview app and used that more at times than the BT TV app, 
    Very disappointed by this and its a back wards step I feel.
    What if someone has BT wanted to move away from BT to save money. Dose that mean there Youview box may not work though time and the lose of the Youview app will be a big blow.
    The likes of my sister that has retail Youview box in her bedroom don't want the likes of BT and is happy just having her Netflix account and Amazon Prime Video using my account.

    Darren
  • kodikidkodikid Member Posts: 150
    All is not lost, I have the youview app downstairs and in the bedroom I use the talk talk app. Just replace the soon to be defunct youview app with the talk talk app, works perfectly. 
  • Stevef_fr8ysStevef_fr8ys Member Posts: 199 ✭✭
    But as said on the other thread thus us the same app with a different skin and I got this yesterday when logging in to the Planner

  • John LJohn L Member Posts: 489
    I tried the Talk talk app and it doesn't seem to function for me. I'm with ISP John Lewis (Plusnet) I tried uninstalling, reinstalling, clearing the cache with no success. Hopefully someone at Youview will be reading forum complaints before matter is forwarded to consumer association. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • Stevef_fr8ysStevef_fr8ys Member Posts: 199 ✭✭
    This has just been posted by an OCE on the TalkTalk forum, so there will be no options available other than the BT one, for which you need an account with them!

    I don't know how removing this functionality can be said to meet their customer's needs!!!

    Offical statement from our TV product manager below :

     TalkTalk TV is an award-winning marketplace for great TV, combining over 80 top channels with all the best On Demand players and streaming services including Netflix and Prime Video. As part of our commitment to meet the evolving needs of our customers, the TalkTalk TV Planner App will be phased out by 31st March 2020.

     After this change takes place customers can continue to enjoy flexible access to the very best entertainment, record TV shows and films, as well as watch BBC iPlayer, ITV Hub and ALL 4 directly from their Set Top Box.

  • How frustrating - this is a superb app. The talktalk app is also going to disappear end of March 20. I use them both on 2 different boxes every day.
    I don't have BT so what will I do?
    Richard
  • croftcroft Member Posts: 60
    Well I’ve unpaired the app and deleted it off my phone may aswell get used to not having it .

    but Sarah has said some good things about YouView for 2020 
  • Sarah? What good things?
     :o 
    Richard
  • John LJohn L Member Posts: 489
    How frustrating - this is a superb app. The talktalk app is also going to disappear end of March 20. I use them both on 2 different boxes every day.
    I don't have BT so what will I do?
    Richard
    Good question Richard. Hopefully there will be a solution very soon. Have a good day. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • whatever it is I do hope it can send notifications to the phone when you are outside the app that there is a clash. It knows this as you get an error message when returning to app but it would be great if you didn't have to check it.  ;)
    cheers,
    R
  • jimbjimb Member Posts: 1,210 ✭✭✭
    edited 6 February 2020, 1:49PM
    John L said:
    Hopefully there will be a solution very soon. 
    There almost certainly will not be a solution very soon, and probably never.
    You should not be raising people's hopes that there will be.
  • Jez158Jez158 Member Posts: 1
    Really poor from Youview. I have a Humax box that will clearly be unsupported and I will have to revert to manual recording. Very much a backward step. Why are Youview doing this?
  • croftcroft Member Posts: 60
    Dose this suggest that YouView are going to stop selling boxes them self ?? Like on amazon or Currys ?? Please could you let me know........


    YouView is transitioning from a B2C (business to customer) model to a B2B2C (Business to business to customer) model so our focus has moved to delivering and supporting the needs of our business partners; BT, TalkTalk, Humax and Sony. Since we are moving away from 'direct to consumer' products, we have made the decision to remove the YouView app and move resources around to better suit this new model. 

    We have quite a lot going on behind the scenes at the moment here at YouView and we are excited to share more about these over the course of the 2020.

    Thanks
  • DarrenDarren Member Posts: 310 ✭✭
    Had a look on the Currys web site and I see there have already stopped selling retail Youview box T2000 and only have the BT retail Youview box on there website. Unless the T2000 is out of stock.

    Darren
  • John LJohn L Member Posts: 489
    Darren said:
    Had a look on the Currys web site and I see there have already stopped selling retail Youview box T2000 and only have the BT retail Youview box on there website. Unless the T2000 is out of stock.

    Hi Darren,
    I only checked recently plus a while back. They have been selling only BT2100 pvrs. I have not seen any T2000 models for a while anywhere. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
  • croftcroft Member Posts: 60
    I looked on amazon and there still for sale on there but not sure if there from 3rd party sellers .....

    Not checked Currys but I’m guessing there going to stop selling direct. 
  • watsoftwatsoft Member Posts: 1
    The simple answer is that BT have pressured them into making the remote facility a paid product, why else would there not be one free app for all? I bought my Youview box knowing that I could set recordings remotely and don't take kindly to them removing the only functionality not offered by a competitor. Whilst fairly stable now (still plenty of bugs should you "chase-play") I have put up with their terrible updates in the past. Well, this will be my last Youview (or derivative) product and when it dies I will be moving to something else!
  • JaffacakeJaffacake Member Posts: 1
    kodikid said:
    All is not lost, I have the youview app downstairs and in the bedroom I use the talk talk app. Just replace the soon to be defunct youview app with the talk talk app, works perfectly. 
    I tried signing up for this but wont let me??
  • Stevef_fr8ysStevef_fr8ys Member Posts: 199 ✭✭
    Jaffacake said:
    kodikid said:
    All is not lost, I have the youview app downstairs and in the bedroom I use the talk talk app. Just replace the soon to be defunct youview app with the talk talk app, works perfectly. 
    I tried signing up for this but wont let me??
    The TalkTalk app is also being withdrawn.
  • etliverpooletliverpool Member Posts: 1
    edited 18 March 2020, 10:12AM
    Just to let everybody know that the Android BT TV app updated yesterday and it can now be used by non BT customers. I have a standalone BT Youview box and I can use the app to schedule recordings. It takes a bit of getting used to after using the youview app, but it works fine.
    (Just checked with my wife and the Apple version also works)
  • deedee36deedee36 Member Posts: 50
    Yup I’ve tested and works fine 
  • Stevef_fr8ysStevef_fr8ys Member Posts: 199 ✭✭

    Just to clarify, the app for TalkTalk customers will only work on Freeview channels as it does not seem to be picking up additional channels for selection like the old app seemed to.

    Given its a BT app maybe not surprising it picks up their boost channel listings, but a shame it does not back till the channels on the box.

  • In the Play Store I can only find the BT TV app, which cannot manage recordings??  Pls help!
  • Sorry BT TV seems to handle recording which is not made clear in the description
  • RoyRoy Member Posts: 15,369 ✭✭✭
    edited 19 March 2020, 6:24PM
    Sorry BT TV seems to handle recording which is not made clear in the description

    Look under “What’s New” in the description, for this.
    Who would have thought it? My little two-person business made about £15.65m more profit last year than YouView did....  :p
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