Itvhub

Jer67Jer67 Posts: 5Member
Brought new bravia and cant watch the itvhub all4 and my5 catch up apps
I've done factory reset twice and checked updates but still the same
Please help

Comments

  • John LJohn L Posts: 426Member
    Jer67, welcome to the forum. This seems to be the top10 Youview question asked at the moment. When you setup your TV, did you tick all the boxes mentioning Youview? If you haven't, then I would guess this is the problem. I would go through setup again and very carefully check you have ticked the boxes on Sony TV. Please let the forum know if this solved the problem. Sony and Youview should revamp their setup instructions slightly clearer to overcome the problem. John L
  • VisionmanVisionman Posts: 9,606Member ✭✭✭
    Hi @Jer67

    To enable all players you have to have YouView enabled and an aerial connection.
  • Jer67Jer67 Posts: 5Member
    Yep connected and you view working
    Can watch BBC catch up with no probs also can watch the adverts prior to the programs we want to watch on itv hub all4 and my5

  • SarahSarah Posts: 1,423Administrator admin
    Jer67 said:
    Brought new bravia and cant watch the itvhub all4 and my5 catch up apps
    I've done factory reset twice and checked updates but still the same
    Please help
    Hi @jer67
    Welcome to the forum :):smile:
    Can you please go to Settings > Initial Set Up and from here, please ensure you have "Sony Smart TV Services" ticked? We've had a number of reports from users unable to use certain apps because this setting has not been ticked. 
    Let us know if this doesn't help at all and we can investigate further :) 
    Thanks,
    Sarah
  • Jer67Jer67 Posts: 5Member
    Thank you Sarag I will try that and get back to you soon
  • Jer67Jer67 Posts: 5Member
    Sorry that was supposed to say Sarah
  • Jer67Jer67 Posts: 5Member
    Problem solved
    Thanks Sarah it was the fact I hadn't ticked that box
    Thank you all for your contributions
  • SarahSarah Posts: 1,423Administrator admin
    That's good to hear, thanks for letting us know @Jer67 :) 
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