New box

IxieIxie Member Posts: 1
hi I have a unused YouView box but when connected there’s no set up screen I’ve tried hdmi and scart separately and different cables and it’s just blank screen
box is on as lights flashing and I’ve checked it’s connected as should be but no luck
tv works fine so is my box broken?
tried reset and turning on/off


  • John LJohn L Member, Super User Posts: 559 ✭✭
    edited 24 March 2020, 8:11PM
    Hi Ixie,
    Welcome to the forum. You mention "unused", I assume you have purchased a brand new Youview box? Or do you mean you have got a box previously used & needs resetting to work at your tv location? Have you got instructions in the box, might help you more with general background of box. The blank screen could be the Tv has not connected correctly with HDMI input from Youview box. Might be worth checking other equipment in same tv HDMI Tv input.

    Which model have you got? Should show model on rear of box. To be able to use & set up correctly you must connect box to aerial & also internet at the same time.
    Please let the forum know how you get on/if you need more help. John L
    Can't wait for the day when Youview get rid of the dreaded darkened banner when using fast forward/rewind recordings. 
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