Mobile app discontinued
jonbartlett Member Posts: 1 ✭
All should be aware that the YouView app has ceased to function. The BTTV app is not compatible with my Humax DTRT2000 box, has anyone got any idea what the future plans are to produce a further alternative? This move is such a poor customer experience.
Go to the BT tv app bypass the BT I'd (easily done,you'll soon work it out) and locate the tv guide.
For the record BT tv app works on all t2000 and 4000 machines.
If you struggle to pair your box dont give up as it does work.
Stay safe 🌈
Instead, just enter the TV Box option, where you should find that you can pair with your T2000 - I’ve paired with my T2000 tonight, and set a recording for Indecent Proposal on Sony Movies, something we can’t get on catchup.
I picked it out from Live TV, Full TV Listings, which is analogous to the YouView EPG on the YouView app, except it has channel numbers as well as logos, which I always wanted on the YouView app but never got - blissikins.
Also, even though it has the backward EPG, it doesn’t drill through to the available catchup programmes like the YouView app did - boohoo. I think BT TV subscribers can play live TV and catchup, but not us ‘retail refugees’ 😢
So a bit more for YouView to look after than just an App.
Not that this decision ever made a lick of sense; and even the dark conspiracy theories that I entertained about this being skullduggery by BT have fallen to the ground now they have generously rescued us with their own App ☠️
Non-starter unfortunately. One app to one box only.
You should be able to pair the BT app with at least one (but not both, as @Visionman says) of your YouView boxes, though.
To pair both, you would need another device than your phone to pair the second box with. And the Huawei would need to be the DN372T, not the older DN370T, I think.
It’s no barrier to pairing that the YouView box is wired and the phone is Wi-fi, but you do need to ensure that your phone is on your home Wi-fi, and not trying to use its 3/4/5G connection. See if you can put it in Airplane mode, and then turn just the WiFi on it back on, to ensure this.
It may also help to turn off the box that you are not trying to pair with, and only have the one box active. It should find both, and offer you the choice, but it may not always.
So start with the T2000, as we know that ought to work.